20 meilleures offres (member services representative, maple, on) (à pourvoir)

Bilingual Representative, Contact Centre
Law Society Of Ontario —Toronto, ON
- De 47 745 $ à 56 695 $ par an
- Temps plein
- Bilingue
- Microsoft Word
- Traitement de texte
- Assurance Dentaire
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Customer Service Representative, Bilingual in Cantonese or Mandarin - 6 month term
CIBC —Toronto, ON
- De 50 840 $ à 59 350 $ par an
- Temps plein
- Bilingue
- Anglais
- En présentiel
Manager, Customer Experience & Operations
Myant Shared Service Corp. —Mississauga, ON
- Temps plein
- Espagnol
- Systèmes PGI
- Anglais
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Bilingual Customer Service Representative
Tire Discounter Group Inc. —Etobicoke, ON
- De 55 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Congés payés
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il y a 2 jours
Bilingual Provider Relations Representative/Représentant bilingue, Service des relations avec les fournisseurs - Express Scripts Canada
The Cigna Group —Mississauga, ON
- De 46 000 $ à 52 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Word
- Microsoft Excel
- Programmes de Bien-être
- Assurance Dentaire
il y a 9 jours
Community Manager
INCOM Web & e-Marketing Solutions —Toronto, ON
- Capacités de présentation
Client Loyalty Rep
Budds' Imported Cars —Oakville, ON
- De 43 000 $ à 50 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Service à la clientèle
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Retail Sales Representative
Rogers Authorized Dealer —Bolton, ON
- De 18,50 $ à 22,00 $ de l’heure
- Temps plein
- Vente
- Service à la clientèle
- Marchandisage
- Réductions Tarifaires
- Assurance Dentaire
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Customer Service Representative
Superior Care Home Services Inc —Markham, ON
- De 38 000 $ à 42 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Anglais
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French Bilingual – Evergreen Posting
Foresters Financial Services, Inc. —Toronto, ON
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
Customer Service Representative
HCD Furniture Store —Scarborough, ON
- 17,60 $ de l’heure
- Temps plein
- Bilingue
- Espagnol
- Vente
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Sales Representative
Too Fast Inc. —North York, ON
- À partir de 20 $ de l’heure
- Temps partiel
- Bilingue
- Vente
- Gestion des stocks
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Bilingual Customer Experience Representative
DRIAS INTERNATIONAL LTD —Mississauga, ON
- De 22 $ à 26 $ de l’heure
- Temps plein
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Assurance Invalidité
- Bourses d'Études
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Welding Supplier Order Desk
Samester Welding Supply —Stouffville, ON
- De 22 $ à 27 $ de l’heure
- Temps plein
- Bilingue
- Espagnol
- Vente
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Sales Representative
Excel Home Furnishings —Mississauga, ON
- À partir de 3 500 $ par mois
- Temps plein
- Bilingue
- Vente
- Service à la clientèle
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il y a 10 jours
Bilingual Client Experience Specialist
Annabella Bai - Desjardins Insurance Agent —Markham, ON
- À partir de 50 000 $ par an
- Temps plein
- Bilingue
- Anglais
- Microsoft Office
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Planet Fitness - Member Services Representative - Part Time - North Scarborough
4711 Steeles Fitness LP —Scarborough, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Diplôme d'études secondaires
- Compétences en informatique
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Planet Fitness - Member Services Representative - Part Time - Malvern
Malvern Town Centre Fitness LP —Toronto, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Diplôme d'études secondaires
- Compétences en informatique
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Multinational Issuing Office Specialist
AIG Insurance Company of Canada —Toronto, ON
- De 68 000 $ à 84 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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il y a 8 jours
Bilingual Customer Service Team Lead / Supervisor – Remote
Beyond Bilingual Inc. —Canada
- De 200 $ à 700 $ par mois
- Fins de semaine au besoin
- Télétravail
- Bilingue
- Expérience en gestion
- Service à la clientèle
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Express Employment —Burlington, ON
Process customer orders, coordinate appointments, and manage a variety of client requests with accuracy and attention to detail.
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : member services representative (maple, on)

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Bilingual Representative, Contact Centre

Law Society Of Ontario
Toronto, ON

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Dentaire

Compétences

Bilingue
Microsoft Word
Français
Droit
Centre d'appels
Traitement de texte
Anglais
Baccalauréat
Diplôme d'études collégiales (hors Québec)
Compétences en communication

Description complète du poste

Overview
At Law Society of Ontario we believe in the importance of a collaborative and supportive work environment that provides high quality and professional service to the public, lawyers and paralegals, and other stakeholders.

We are always on the lookout for exceptional individuals who are ready to make a meaningful impact, innovate and grow with us. Our offering:

We value each member of our team and invest in your professional learning and development.
We provide access to the resources needed to support professional growth , mental health and well-being is a priority.
Our competitive compensation package includes a defined contribution pension plan, health and dental benefits plan and a robust Employee and Family Assistance Plan (EFAP).
Our progressive employment policies, high levels of employee engagement and the impressive architecture and beautiful grounds of the historic Osgoode Hall, there are many reasons to work at the Law Society.

We hope you will consider joining the Law Society!

JOB PURPOSE

The Bilingual Representative, Contact Centre, is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society’s Licensee Inquiry, Reception, and Complaints Reception lines.

QUALIFICATIONS REQUIRED

A college diploma (for example, Law Clerk), university degree, or equivalent.
2 years client service experience in a high volume call centre environment, ideally in a regulatory and/or professional membership environment.
This position is a designated bilingual position therefore the successful candidate must have the ability to write and speak clearly and effectively in French and English.
Demonstrated experience and solid understanding of superior client service, particularly related to a regulatory and/or professional services perspective.
Knowledge of the Law Society, including organizational structure, services, mandate, by laws, rules, and regulations.
Knowledge of other legal resources and agencies (Legal Aid, LawPro) and their relation to the Law Society and the Call Centre function.
Superior command of French grammar with the ability to write and speak clearly and effectively in French.
Clear, concise, and articulate communication skills in order to assist callers in articulating needs, and to explain detailed information / procedures in an audience appropriate format in both official languages.
Proficiency in business software word processing, spreadsheets, databases, e mail and the Internet.

Client Service Delivery

Licensee Inquiry - Provides information to licensees regarding a full range of practice and professional topics and responds to service and process inquiries (status changes, address changes, payment options, suspensions, and reinstatements) in an accurate and timely manner. Initiates service requests on behalf of licensees and others, forwards callers to other Law Society department staff or outside resources as appropriate, accesses various databases and other resources within the Contact Centre, CSC and elsewhere in order to provide comprehensive, accurate and up-to-date information to clients.
Complaints - Provides information regarding processes and procedures related to the Complaints function to complainants contacting the Law Society via telephone (lawyers, licensed paralegals, members of the public, etc.). Also assists individuals by explaining the complaints process, determining which Professional Regulation staff have carriage of a complainant’s file and routing calls appropriately, and providing information about other resources where appropriate (both internal and external).
Reception - Acts as a first point of contact and general information resource to a full range of callers contacting the Law Society. Provides information and assistance regarding the various functions and activities of the Law Society, and forwards callers to the appropriate area.

Performance Goals, Targets and Standards

Contributes to the development of, and strives to meet or exceed, individual service targets related to accuracy/timeliness/quality of service delivery. Engages in continuous performance improvement (work processes, procedures, and service opportunities) to optimize both individual and team performance.

Team Membership

Is a proactive, cross-trained member of the Contact Centre team, working closely with other CSRs to exchange information, provide assistance and contribute knowledge in order to ensure accuracy, timeliness, and quality of client service delivery.
Demonstrates flexibility and commitment to the team in order to maximize resources and support co-workers during peak periods.

The Law Society of Ontario values and respects diversity. We are committed to creating an accessible, barrier-free and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.

If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at [email protected] or call 416-947-3475.

The Law Society of Ontario does not use Artificial Intelligence (AI) tools to screen, assess, or select applicants during the hiring process at present.

This posting is for an existing vacancy.

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