We are looking for a customer-focused Bilingual Customer Service Representative to deliver exceptional service to clients in both English and French. This role is ideal for someone who is adaptable, solutions-oriented, and enjoys building positive client relationships in a fast-paced environment.
As a key member of our team, you will serve as the first point of contact for customers, ensuring every interaction is handled with professionalism, empathy, and efficiency.
Key Responsibilities
- Respond to customer inquiries promptly and professionally via phone, email, and CRM platforms (Salesforce and Zendesk).
- Process customer orders, coordinate appointments, and manage a variety of client requests with accuracy and attention to detail.
- Resolve complex or escalated customer issues using sound judgment, effective communication, and strong conflict-resolution skills.
- Maintain accurate customer records and documentation in compliance with company policies and procedures.
- Collaborate with internal teams to ensure timely issue resolution and continuously improve the customer experience.
- Identify opportunities to enhance service processes and contribute to ongoing improvements in client satisfaction.
Qualifications
- Fully bilingual in English and French (spoken and written).
- Minimum 2* years of experience* in a high-volume customer service or client support environment.
- Proficiency with Microsoft Office Suite and CRM platforms such as Salesforce and Zendesk.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Positive, professional, and customer-first mindset with a commitment to delivering exceptional service.
**For future job opportunities**
This posting is intended to build our talent pipeline for upcoming Bilingual Customer Service Representative opportunities. While there may not be an immediate opening, we encourage qualified candidates to apply. Your application will be considered for future vacancies that align with your skills and experience as they become available.
Pay: $24.00-$26.00 per hour
Work Location: In person
