20 meilleures offres (member services representative, markham, on) (à pourvoir)

Contact Center Representative II- Everyday Banking Cantonese, Mandarin
TD Bank —Markham, ON
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A&D Sales Representative - Ontario
Divine Hardwood Flooring Ltd. —Toronto, ON
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- Assurance Dentaire
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Luminus Financial —Etobicoke, ON
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Hymopack Ltd —Toronto, ON
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National Accounts & Platforms Associate, Manulife Investments
Manulife —Toronto, ON
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il y a 9 jours
Purple Moose Cannabis Dispensary- Budtender Part Time
Purple Moose - Lawrence —North York, ON
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Customer Service Representative (AZ2012-4)
Karcher North America Incorporated —Mississauga, ON
- Vente
- Diplôme d'études secondaires
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Bilingual Provider Relations Representative/Représentant bilingue, Service des relations avec les fournisseurs - Express Scripts Canada
The Cigna Group —Mississauga, ON
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Sales - Customer Service Rep - CN
Blair Building Materials, Inc. —Maple, ON
- 48 500 $ par an
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- Assurance Invalidité
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Welding Supplier Order Desk
Samester Welding Supply —Stouffville, ON
- De 22 $ à 27 $ de l’heure
- Temps plein
- Bilingue
- Espagnol
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French Bilingual – Evergreen Posting
Foresters Financial Services, Inc. —Toronto, ON
- Temps plein
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- Bilingue
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Retail Sales Representative
Rogers Authorized Dealer —Bolton, ON
- De 18,50 $ à 22,00 $ de l’heure
- Temps plein
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- Marchandisage
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- Assurance Dentaire
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Community Manager
INCOM Web & e-Marketing Solutions —Toronto, ON
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Bilingual Customer Experience Representative
DRIAS INTERNATIONAL LTD —Mississauga, ON
- De 22 $ à 26 $ de l’heure
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- Microsoft Powerpoint
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- Microsoft Word
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Sales Representative
Excel Home Furnishings —Mississauga, ON
- À partir de 3 500 $ par mois
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il y a 10 jours
Bilingual Client Experience Specialist
Annabella Bai - Desjardins Insurance Agent —Markham, ON
- À partir de 50 000 $ par an
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- Microsoft Office
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Sales Representative
Too Fast Inc. —North York, ON
- À partir de 20 $ de l’heure
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Planet Fitness - Member Services Representative - Part Time - North Scarborough
4711 Steeles Fitness LP —Scarborough, ON
- 17,60 $ de l’heure
- Temps partiel
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- Diplôme d'études secondaires
- Compétences en informatique
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Planet Fitness - Member Services Representative - Part Time - Malvern
Malvern Town Centre Fitness LP —Toronto, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Diplôme d'études secondaires
- Compétences en informatique
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Multinational Issuing Office Specialist
AIG Insurance Company of Canada —Toronto, ON
- De 68 000 $ à 84 000 $ par an
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- Microsoft Word
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il y a 8 jours

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Contact Center Representative II- Everyday Banking Cantonese, Mandarin
TD Bank —Markham, ON
Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer…
De 45 700 $ à 61 000 $ par an
Bilingual Customer Service Representative
Express Employment —Burlington, ON
Process customer orders, coordinate appointments, and manage a variety of client requests with accuracy and attention to detail.
De 24 $ à 26 $ de l’heure
Postuler rapidement
il y a 1 jour

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Contact Center Representative II- Everyday Banking Cantonese, Mandarin

TD Bank
Markham, ON

Postuler dès maintenant

Détails du poste

Temps plein

Avantages

Congés payés

Compétences

Mandarin
Service à la clientèle
Cantonais
Anglais
Diplôme d'études secondaires

Description complète du poste

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Details

What You’ll Do

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.

As a valued member of our Contact Centre Team, you will:

Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.

Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Where You’ll Work

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

High School Diploma or equivalent
Fluent in English and Cantonese or Mandarin.

Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

Flexibility, resiliency, and a positive attitude when responding to challenging situations.

Ability to work both independently and as part of a team.

Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at Markham for 13 weeks to ensure you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

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