9 meilleures offres (customer success manager, halton hills, on) (à pourvoir)

Manager - Customer Integration Success
GLS Group —Vaughan, ON
- Jusqu’à 75 000 $ par an
- Temps plein
- Bilingue
- Vente
- Anglais
- Assurance Dentaire
- Programme d'Aide aux Employés
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il y a 3 jours
Manager, Customer Success Team (Mid-Market)
Leap Tools —Toronto, ON
- De 90 000 $ à 110 000 $ par an
- Temps plein
- Télétravail
- Vente
- Gestion d'équipe
- Leadership
il y a 1 jour
Customer Success Lead, SMB (Tech Touch)
ContactMonkey —Toronto, ON
- De 80 000 $ à 120 000 $ par an
- Travail hybride
- Microsoft Outlook
- APIs
il y a 3 jours
Family Success Manager Toronto
Ingenius Prep —Toronto, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Anglais
- Gestion de projet
- Baccalauréat
- Congés payés
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il y a 12 jours
Account Manager | Sales
Native Touch —Toronto, ON
- De 70 000 $ à 100 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Réseaux informatiques
- Gestion du temps
- Heures d'arrivée et de départ flexibles
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Account Manager and Business Development Associate
BlazeSoft —Concord, ON
- Temps plein
- Espagnol
- Vente
- Anglais
Account Manager
PheedLoop Inc. —Toronto, ON
- 60 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Baccalauréat
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Senior Technical Account Manager
Plume —Toronto, ON
- Télétravail
- Informatique
- PMP
- Ingénierie
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Account Manager & Business Development Associate - Bilingual (English/Spanish)
Finlink Group —Vaughan, ON
- Temps plein
- Bilingue
- Espagnol
- Vente
Postuler rapidement
il y a 5 jours

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Manager - Customer Integration Success
GLS Group —Vaughan, ON
Build strong relationships with strategic customers throughout implementation and beyond. Coordinate implementation readiness across Sales, Operations, Customer…
Jusqu’à 75 000 $ par an
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il y a 3 jours
Manager, Customer Success Team (Mid-Market)
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Partner with internal teams to drive best-in-class customer experiences and WOW moments to our customers. Imagine you want to redesign your home and have been…
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer success manager (halton hills, on)

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Manager - Customer Integration Success

GLS Group
Vaughan, ON

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Détails du poste

Permanent | Temps plein
Il y a 3 jours

Avantages

Assurance Dentaire
Programme d'Aide aux Employés

Compétences

Bilingue
Français
Vente
Logiciel d'entreprise
Chaîne d'approvisionnement
Logistique
Anglais
Esprit d'analyse
Capacités de présentation
Amélioration continue
APIs

Description complète du poste

The Manager, Customer Integration Success is responsible for ensuring that customer and partner integrations deliver measurable business value for both GLS Canada and its customers. Reporting to the National Director, Network Optimization & Innovation, this role owns the business processes, governance, standards, and continuous improvement surrounding customer integrations from initial onboarding through ongoing operational success.

Acting as the bridge between the business and IT, the Manager translates operational needs into business requirements, coordinates implementation activities across departments, and ensures customers successfully adopt GLS integration capabilities.

While Information Technology owns the technical platforms, APIs, EDI infrastructure, and software development, this role owns the customer experience, business processes, operational readiness, integration quality, and long-term success of customer integrations.

Job ID: TORCI2026
Schedule: Monday to Friday from 8:30am to 5:00pm
Contract: Full-time, Permanent - Hybrid (2-3 days/week in-office)
Salary: up to $75,000, based on experience

Workplace address: 9501 Hwy 50 Vaughan, ON L4H 2B9

****Role can be based in either Vaughan or Montreal*****

To apply: [email protected]

You will be required to:

Business Ownership

Own the end-to-end customer integration lifecycle from a business perspective.
Establish integration governance, business standards, and implementation policies.
Ensure customer integrations align with operational processes and business objectives.
Define business requirements for new integration capabilities.
Prioritize integration improvement initiatives based on business value.

Customer Onboarding & Adoption

Lead business onboarding activities for new integrated customers.
Develop standardized onboarding frameworks and implementation playbooks.
Coordinate implementation readiness across Sales, Operations, Customer Experience, IT, and customers.
Ensure customers understand GLS integration capabilities and best practices.
Measure customer adoption and implementation success.

Integration Governance

Define business acceptance criteria for customer integrations.
Establish operational readiness and certification standards.
Develop and maintain customer integration policies and implementation guidelines.
Govern customer compliance with integration standards.
Coordinate customer migration from legacy integration methods to modern platforms.

Operational Excellence

Monitor integration performance from a business and operational perspective.
Identify recurring operational issues and coordinate corrective actions.
Drive improvements that reduce manual intervention across the network.
Support initiatives that improve shipment visibility, automation, and customer experience.
Lead business adoption of new shipping label standards, barcode initiatives, and other operational improvements.

Customer Experience

Serve as the business owner for customer integration success.
Build strong relationships with strategic customers throughout implementation and beyond.
Gather customer feedback to identify improvement opportunities.
Develop customer education materials, implementation guides, and self-service resources.
Promote best practices across the customer base.
Drive adoption of new technologies, label standards, etc. across the customer base.

Cross-Functional Leadership

Partner with Sales to support customer implementations.
Work with Operations to improve operational efficiency.
Collaborate with Customer Experience to reduce customer effort and improve service.
Work closely with Product Management to define future business capabilities.
Partner with IT to prioritize technology enhancements and ensure successful delivery of business requirements.

Do you fit the job profile?

Post-Secondary in Business, Supply Chain, Information Systems, Operations, or equivalent experience.
Five or more years of experience leading cross-functional business initiatives.
Experience in transportation, logistics, supply chain, customer onboarding, operations, or process improvement.
Demonstrated ability to translate business needs into technology initiatives.
Strong stakeholder management and relationship-building skills.
Excellent communication and presentation abilities.
Strong analytical and problem-solving skills.

Preferred

Bilingual French/English is a strong asset
Experience working with customer integrations, APIs, EDI, or enterprise software implementations.
Experience with continuous improvement methodologies.
Experience leading cross-functional operational initiatives.
Knowledge of parcel, freight, or transportation operations.

What we offer:

Eligibility to our 3-tier medical and dental insurance programs
RRSP
Annual increase
Employee Assistance Program
Referral Bonus

GLS Canada has an Equal Access to Employment Program and invites women, Aboriginal peoples, visible minorities, ethnic minorities and persons with disabilities to apply. The masculine verbiage is used to lighten the text.

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