The Manager, Customer Integration Success is responsible for ensuring that customer and partner integrations deliver measurable business value for both GLS Canada and its customers. Reporting to the National Director, Network Optimization & Innovation, this role owns the business processes, governance, standards, and continuous improvement surrounding customer integrations from initial onboarding through ongoing operational success.
Acting as the bridge between the business and IT, the Manager translates operational needs into business requirements, coordinates implementation activities across departments, and ensures customers successfully adopt GLS integration capabilities.
While Information Technology owns the technical platforms, APIs, EDI infrastructure, and software development, this role owns the customer experience, business processes, operational readiness, integration quality, and long-term success of customer integrations.
Job ID: TORCI2026
Schedule: Monday to Friday from 8:30am to 5:00pm
Contract: Full-time, Permanent - Hybrid (2-3 days/week in-office)
Salary: up to $75,000, based on experience
Workplace address: 9501 Hwy 50 Vaughan, ON L4H 2B9
****Role can be based in either Vaughan or Montreal*****
