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Conference Sales Coordinator

Banff Centre for Arts and Creativity
Banff, AB

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Détails du poste

Avantages

Programme d'Aide aux Employés

Compétences

Microsoft Powerpoint
Microsoft Word
Hospitalité
Microsoft Excel
Microsoft Outlook
Vente
Classement
Microsoft Office
Adobe Creative Suite
Compétences en communication
Hôtellerie
Gestion du temps

Description complète du poste

Conference Sales Coordinator

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

The Conference Sales Coordinator provides administrative, sales and service support to the Conferences department. This role is critical in assisting to drive revenue by providing exceptional customer service, coordination and support of all aspects of sales and services activities, coordination of marketing activities and a variety of other tasks pertaining to the day-to-day operations of the conferences department. This role is critical in ensuring accurate and timely execution of all conference financial processes, including; billing, invoicing, collections and daily financial reconciliation.

This position must maintain an in-depth working knowledge of all core areas of Conference operations and services, in addition a sound working knowledge of all other areas of Banff Centre.

Roles and Responsibilities

The Conference Sales Coordinator will report directly to the Director of Conferences.

Below are some key accountabilities:

First point of contact for all incoming telephone inquiries and general conference emails, with a moderate level of decision making and problem solving required in relation to these inquiries
Creates and maintains department filing systems
Weekly, monthly and annual reporting as required
Extend positive, resourceful, and thoughtful service to both internal and external customers, including communication and follow up as required

Sales Coordination

Administrative duties for the sales team including generating and distributing correspondence, contracts, proposals and bid documents
Generating cost analysis and budget estimates for group bookings
Creating and maintaining bookings, including processing deposits, facilitating information flow and administration of space requests
Coordination of sales trips such as travel arrangements, trade show registration and sales call research

Conference Services Coordination

Preparation and distribution of correspondence, proposals, and contracts for all facets of conferences programming and meeting architecture products
Assist with the coordination and set up of any conference programming requirements, including maintaining strong communications with facilitators to ensure that all program requirements are in place
Assist Conference Services Managers with Conference Management Packages, including assistance with organizing name tags, conference kits, registrant lists and registration desk support
Review Group Resume Forms for accuracy and formatting
Administration of welcome packages, meal tickets amongst other conference services administrative requirements
Facilitation of internal meeting requests including answering inquiries, completing booking and liaising with required departments

Marketing Coordination

Ordering and maintaining marketing inventory including sales collateral, brochures, guides and promotional items
Liaison with marketing lead on all conference marketing material, sales tools and content
Assist in developing and implementing sales and marketing tools such as flat sheets, presentations, documents and promotions with input from the marketing lead and Managing Director, Sales

Qualifications and Educational Requirements

At least one year of experience working in hospitality, preferably hotel front office, sales, or conferences.
Advanced knowledge of Microsoft office including Excel, Outlook, Word and PowerPoint is required.
Experience working with Adobe Creative Suite is an asset.
Experience working with Visual One property management software is an asset.
Excellent verbal and written communication skills
The ability to deal with multiple and often conflicting priorities in a fast-paced and ever changing environment.
Highly-developed organizational and time-management skills
High standards of accuracy and attention to detail

Employment Terms and Benefits

In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500-hour probationary period.
This position pays $23.19 per hour working up to 35 hours per week on a regular schedule.
Benefits of working at Banff Centre are:
- Employee Assistance Program
- Professional development
- Staff cafeteria and restaurant discounts
- Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

We are accepting applications for the Conference Sales Coordinator position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements; Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes.

If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at [email protected], 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.

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