25 meilleures offres (technical support, calgary, ab) (à pourvoir)

ERP Application Support Specialist
A&A Consulting —Calgary, AB
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Informatique
- Systèmes PGI
- Assurance Dentaire
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ERP Application Support Specialist
Contego Software Solutions Inc. —Calgary, AB
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Informatique
- Systèmes PGI
- Assurance Dentaire
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Information Management System Admin Support Specialist (SDx SPF)
AtkinsRéalis —Calgary, AB
- Temps plein
- Travail hybride
- Ingénierie
- Windows
- Compétences en communication
E-Invoicing Support Analyst
Tourmaline Oil Corp. —Calgary, AB
- Temps plein
- Baccalauréat
Application Support Analyst
Trafigura —Calgary, AB
- Temps plein
- Informatique
- Anglais
- Maîtrise
Analyst, IT Service Desk
FYidoctors —Calgary, AB
- Travail hybride
- Bilingue
- Anglais
- Microsoft Office
Postuler rapidement
18 h
Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Calgary, AB
- Temps plein
- En présentiel
- Compétences en communication
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IT Infrastructure Technician
F12.net —Calgary, AB
- Temps plein
- Déplacements à prévoir
- Réseaux informatiques
- Assurance Invalidité
- Assurance Dentaire
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10 h
IT Coordinator
MNP —Calgary, AB
- Heures supplémentaires
- Service à la clientèle
- Anglais
- Windows
Bilingual Product Support Specialist
1840 & Company —Calgary, AB
- De 52 748 $ à 54 849 $ par an
- Temps plein
- Télétravail
- Bilingue
- Informatique
- Informatique
12 h
Accounting Support Specialist
MNP —Calgary, AB
- Travail hybride
- Bilingue
- Anglais
- Affaires
Application Support Analyst
LaPrairie Group —Calgary, AB
- Temps plein
- Microsoft Excel
- Informatique
- Systèmes PGI
Postuler rapidement
il y a 3 jours
IT Field Specialist
Neighbourly Pharmacy —Calgary, AB
- Temps plein
- Informatique
- Port de charges lourdes
- Déplacements à prévoir jusqu'à 50%
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IT Specialist
Neighbourly Pharmacy —Calgary, AB
- Temps plein
- Esprit d'analyse
- Compétences en communication
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Service Desk Technician
ARC Business Solutions —Calgary, AB
- Heures supplémentaires
- Azure
- Port de charges lourdes
- Service à la clientèle
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Systems Administrator
Deveraux Group of Companies —Calgary, AB
- Temporaire
- Microsoft Excel
- Informatique
- Bases de données
- Régimes de participation aux bénéfices
- Assurance Invalidité
Helpdesk Analyst - Strathmore, AB
Magnum Cementing Sevices Operations Ltd. —Strathmore, AB
- Heures supplémentaires
- Informatique
- Service à la clientèle
- Windows
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Help Desk Intern
Contego Tech Solutions Inc. —Calgary, AB
- De 18 $ à 25 $ de l’heure
- Temporaire
- Informatique
- Microsoft Office
- Réseaux informatiques
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il y a 2 jours
IT Analyst - 4-month Internship (Fall 2026 Intake)
Calgary Academy —Calgary, AB
- 22 $ de l’heure
- Temporaire
- Informatique
- En présentiel
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il y a 9 jours
Applications Engineer
Hexagon —Calgary, AB
- Temps plein
- Ingénierie
- Anglais
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Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- De 25 $ à 50 $ de l’heure
- Bilingue
- Service à la clientèle
- Anglais
Bilingual Field Support Agent
H&R Block —Calgary, AB
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
il y a 8 jours
Bilingual (French and English) Sales Support Analyst (Sales Module)
PBS Systems —Calgary, AB
- De 48 000 $ à 58 000 $ par an
- Temps plein
- Bilingue
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
Customer Service & Operations Specialist (Computer Sales & Service)
DBCS Computer —Airdrie, AB
- De 20 $ à 26 $ de l’heure
- Temps partiel
- Service à la clientèle
- Anglais
- Compétences en informatique
- Heures d'arrivée et de départ flexibles
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il y a 13 jours
System Administrator
GuestTek Interactive Entertainment Ltd —Okotoks, AB
- De 45 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Salesforce
- Anglais
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ERP Application Support Specialist

A&A Consulting
Calgary, AB

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Dentaire

Compétences

Crystal Reports
Microsoft Excel
Informatique
Bases de données relationnelles
Systèmes PGI
SSRS
Microsoft Dynamics 365
SQL
Baccalauréat
Microsoft Dynamics GP
Scriptage
Affaires
Comptabilité
Compétences en communication
Centre d'assistance
Technologie de l'information

Description complète du poste

ERP Application Support Specialist

Help customers get the most from their ERP systems.

At Contego, we partner with growing organizations to improve how they operate through modern ERP solutions, including Acumatica and Microsoft Dynamics 365 Business Central. As an ERP Application Support Specialist, you will be a key point of contact for customers, helping them resolve support requests, troubleshoot system issues, improve business processes, and gain confidence in their ERP environment. This role is ideal for someone who enjoys customer-facing problem solving, has strong business and technical curiosity, and takes pride in helping users keep their day-to-day operations running smoothly.

What You’ll Do

As part of Contego’s ERP implementation and support team, you will serve as a first-line responder for customer support requests. You will assess issues, gather requirements, troubleshoot application questions, recommend configuration options, and coordinate with internal team members or third-party vendors when escalation is required. While this position is primarily focused on help desk and application support activities, you may also participate in ERP implementation, upgrade, testing, reporting, training, and process improvement work depending on customer needs and team workload.

Customer Support (Help Desk)

Monitor the customer case portal, triage incoming support tickets, and route cases to the appropriate support queue or team member.
Provide first- and second-level ERP application support, including issue investigation, troubleshooting, resolution, documentation, and escalation when needed.
Build or update reports and inquiries, including GI’s, standard reports, and ARM financial reports to meet customer requirements.
Support end-user training by preparing documentation, validating processes, and helping customers adopt system best practices.

Customer Version Management

Communicate with customers about software version upgrades, timelines, testing requirements, and post-upgrade follow-up.
Assist clients with upgrade testing, quality assurance, issue tracking, and validation of business-critical processes.
Coordinate with third-party software vendors to support integrations, installations, troubleshooting, and customer communication.

ERP Implementation Support

Assist Implementation teams during critical work periods. This may include assistance with report and inquiry customization and data migration.
Test software customizations, configurations, reports, inquiries, and integrations to confirm they meet customer requirements.
Participate as a team member on new customer implementations, including discovery, configuration support, testing, and go-live assistance.
Lead the transition from implementation to Support plans

What You Bring Required

A solid understanding of ERP solutions, with at least 3 years’ experience working with at least one mid-tier or enterprise-tier ERP system and a willingness to learn Acumatica and/or Business Central.
A solid understanding of financial business transactions, reporting, and operational workflows.
Strong communication skills, with the ability to explain technical concepts clearly to customers and internal team members.
Experience providing software support, help desk support, application support, or customer service in a technical environment.
Advanced Microsoft Excel skills, including working with formulas, data cleanup, imports, exports, and analysis.
Comfort working with data formats, data manipulation, validation, and loading processes.
A collaborative, team-oriented attitude and willingness to support customers and colleagues wherever needed.

Nice to Haves

Experience with ERP systems such as Acumatica, Microsoft Dynamics 365 Business Central, Microsoft Dynamics SL, Microsoft Dynamics GP.
Report writing experience, such as Crystal Reports, Acumatica Report Designer, Management Reporter, SSRS, or similar tools.
Knowledge of SQL queries or relational database concepts.
Programming, scripting, integration, or automation experience.
Diploma or Bachelor’s degree in Accounting, Business Administration, Information Technology, Computer Science or other related field.

Training and Onboarding - As part of onboarding, the successful candidate will complete selected courses through Acumatica University and receive internal training on Contego’s support processes, customer case management, and ERP implementation methodology.

Why Join Contego?

Work with diverse customers across multiple industries
Influence business outcomes—not just system configurations
Grow your ERP expertise with training, certifications, and real-world challenges
Be part of a collaborative, experienced consulting team that values initiative and ideas
Salary Range $60,000 to $80,0000 annually. The final salary will reflect the successful candidate’s experience level, ERP proficiency, and demonstrated ability to support customers in a technical environment.
Health and Dental benefits after 3 months.
Calgary based position. Office based for first 3 months, then hybrid option may be available.

Company Overview

Please visit https://www.aandaconsulting.ca/ for more information

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support (calgary, ab)

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