BELL ASSOCIATE
What’s in it for you:
Join a fast‑paced hotel where your personality, professionalism, and guest engagement shine every day. With thousands of guests moving through our doors, you’ll enjoy a lively environment, strong team camaraderie, and frequent opportunities to elevate someone’s stay. If you thrive on connection, movement, and being part of a high‑energy operation, this role offers a rewarding experience from day one.
Why you'll love it:
Our Bell team enjoys a highly competitive gratuity environment, and porterage structure recognized as one of the strongest in the city. With exceptional guest volume and constant interaction, appreciation is a meaningful part of the role.
Benefits and Perks:
- Explore Travel Program
- Employee assistant program
- Ongoing Associate Appreciation Events
- Medical and dental benefits when working over 25 hours
- Robust gratuity structure
- Competitive porterage program
What your day will look like:
As the Bell Associate, did we mention that you are an ambassador for the Hotel? As you greet our guests and make them feel welcome and special you will thank our returning guests for their patronage. You have the art of the conversation down pat and can strike up a conversation with anyone at any time. You will show case your talents as a Bell Associate and know the attractions in the Vancouver Area and promote the hotel outlets and facilities. Everything you and your team does will be to help guests. Your driving skills are impeccable and as a true professional, you ensure that we are meeting Wall Centre Brand Standards. If you have big plans, we have opportunities to match, and we are committed to empower you to be the best that you can be. Come join this fast-paced environment and work with an amazing team, where each day we rise to the occasion!
- Smile, welcome and make guests feel that they belong to the Sheraton Wall Centre family.
- Warmly welcome and assist guests to and from their room, assisting with luggage when necessary.
- Inform guests of in-room amenities, all safety features offered in and around their room.
- Promote the hotel outlets and facilities and Marriott Rewards program with our guests.
- Load and unload bags into guest vehicles and tour busses.
- Must maintain a clean and professional personal appearance.
- Maintain an organized, clean and orderly lobby and courtyard areas
- Act as a first point of contact for concierge questions about the hotel and its surrounding attractions.
- Deliver packages, faxes, mail and complete room checks in a quick and timely manner.
- Must be available to work weekends and overnight shifts.
- In a safe manner, drive guest vehicles to and from the courtyards and the valet guest parking area.
- Follow departmental procedures for securing guest vehicles in the parkade, and proper recording of information for identification of guest vehicle.
- Recognize repeat guests and acknowledge their continued patronage.
- Start and continue conversations with guests when they are in and around the valet area.
Your experience and skills include:
- Must have valid class 5 British Columbia driver’s license and clean drivers abstract.
- Must be able to speak, read and write English. Fluency in additional language(s) an asset.
- Must provide Driver’s abstract at time of hire
- Must possess exceptional communication skills.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Must be able to lift up to 75 lbs. on a regular and continuous basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuous basis.
- Knowledge of Vancouver and its attractions.
- Must be able to work Sundays and evenings.
To note:
- Complete job description will be presented at the time of job offer
- Must be eligible to work in Canada. Valid Work or Study Permits – 1 Year Minimum Validity.
ABOUT US
The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.
The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.
DIVERSITY
Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.
Pay: $21.95-$24.35 per hour
Benefits:
Application question(s):
- If applicable, is your study or work permit valid for at least 1 year?
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
