The Client Relations / Veterinary Assistant is a front-line representative of Barrie Animal Hospital and is
often the first impression a client forms of the practice. The role blends client service, patient-care
support, and operational duties. It requires a person who is highly personable and perceptive, able to
educate and reassure people, well organized, solution-oriented, and an effective team
member—someone who understands the hospital's mission, standards of care, and protocols well
enough to speak about them with confidence, and who helps sustain the bond between the practice and
each patient.
ESSENTIAL FUNCTIONS
CLIENT SERVICE & RECEPTION (50%)
Greet every client and patient with genuine warmth and compassion, in person and by phone;
make clients comfortable when discussing stressful or emotional issues.
Serve clients of all abilities with courtesy and accommodation.
Answer and direct telephone calls; screen calls for administration and ownership; engage
telephone inquiries and convert appropriate ones into booked appointments.
Maintain the appointment book and manage appointment flow within the practice
management system.
Provide basic client education (parasite prevention, nutrition, vaccination, deworming) and
recommend examinations, diagnostics, and services in the pet's best interest.
Maintain familiarity with hospital products, services, diets, and common zoonotic diseases and
their risks to clients and pets.
[email protected]
www.barrieanimalhospital.com
705-737-1900 424 Dunlop St W
Barrie, ON L4N 1C2
Process payments and electronic transactions accurately; ensure prompt, correct invoicing at
the time of service.
Maintain the organization, cleanliness, and stocking of the reception area, front desk, and exam
rooms.
PATIENT CARE & CLINICAL SUPPORT (30%)
Welcome and safely escort clients and patients into and out of the hospital.
Obtain and record patient weights and new-patient photographs; have exam documentation
ready for completion.
Assist veterinarians and RVTs in the exam and treatment areas with restraint, nail trims, blood-
sample support, and errands, minimizing client–pet separation time.
Restrain only within your scope, applying Fear Free and low-stress, humane handling; seek RVT
or veterinarian direction when in doubt.
Assist with euthanasia appointments per the euthanasia protocol.
Support laboratory workflow: stock supplies; correctly label, fill, and spin samples; complete
paperwork; prepare outpatient samples for shipping; ensure results are recorded and clients
and doctors are notified.
Under RVT or veterinarian direction, prepare/fill prescriptions and review instructions with
clients; keep the pharmacy, exam rooms, and front office clean, stocked, and ready.
Document treatments, communications, findings, diagnostic results, and charges in the medical
record at the time of service, consistent with CVO record-keeping standards; ensure a second
person verifies charges before billing.
GENERAL OPERATIONS (20%)
Navigate Practice Management Software (PIMS) to enter charges, schedule appointments,
generate lab requisitions, enter and print prescriptions, and record in medical records; handle
diagnostic images and telemedicine tools per protocol.
Open and close the clinic on time, including system start-up/shutdown, data backup, float and
deposit balancing, and securing the facility, per the applicable protocols.
Ensure the facility and grounds are clean, tidy, odour-free, and ready before clients arrive.
Share in facility stewardship—housekeeping, laundry, instrument cleaning and sterilization,
restocking, waste and sharps disposal, and shipment receiving and reconciliation—using daily
and weekly checklists. (These duties are shared across the on-site team rather than belonging
solely to this role.)
COMPETENCIES
[email protected]
www.barrieanimalhospital.com
705-737-1900 424 Dunlop St W
Barrie, ON L4N 1C2
Excellent interpersonal and client-service skills, including tact and composure with distressed or
demanding clients.
Strong verbal and written communication; professional telephone manner; sound command of
spelling, grammar, and composition.
Active listening, critical thinking, problem-solving, time-management, and organizational skills;
ability to multitask and prioritize while maintaining accuracy.
Computer and practice-management software proficiency (AVImark); accurate cash and
electronic-transaction handling.
Working knowledge of veterinary terminology, developed as training progresses.
Ability to work safely with cleaning, disinfecting, and laboratory agents, and to follow
established safety and waste-handling practices.
Genuine compassion and care for animals
Pay: $20.00-$26.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
