9 meilleures offres (customer service representative, thorold, on) (à pourvoir)

Guest Service Agent (Full time/Part Time)
InnVest Hotels —Hamilton, ON
- Temps partiel
- Anglais
- Hôtel
- Diplôme d'études secondaires
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Guest Service Agent
Comfort Inn Hamilton —Hamilton, ON
- Temps partiel
- Anglais
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
Customer Service Representative
Zoom Leisure Bike Rentals —Niagara-on-the-Lake, ON
- 17,60 $ de l’heure
- Temporaire
- Vente
- Service à la clientèle
- Anglais
Postuler rapidement
il y a 4 jours
Customer Service Representative
Carstar Stoney Creek —Stoney Creek, ON
- De 18 $ à 20 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Storage Facility Customer Service Representative
Multi Storage —Hamilton, ON
- À partir de 19 $ de l’heure
- Temps partiel
- Vente
- Service à la clientèle
- Expérience administrative
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OMNI Customer Fulfillment Associate
Walmart Canada —Hannon, ON
- À partir de 17,75 $ de l’heure
- Temps partiel
Customer Service Representative (Part-time)
Accident Support Services International Ltd. —Niagara Falls, ON
- Jusqu’à 18,50 $ de l’heure
- Temps partiel
- Vente
- Service à la clientèle
- Anglais
Postuler rapidement
11 h
Customer Service Representative
SE Health —St. Catharines, ON
- 20 $ de l’heure
- Temps partiel
- Travail hybride
- Microsoft Word
- Microsoft Excel
- Service à la clientèle
7 h
Guest Service Agent
Vittoria Hotel & Suites —Niagara Falls, ON
- À partir de 17,60 $ de l’heure
- Temporaire
- Service à la clientèle
- Anglais
- Hôtel
- Heures d'arrivée et de départ flexibles
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11 h

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Customer Support Associate
Habitat Learn Inc —Toronto, ON
Problem solve, troubleshoot issues, answer questions, and guide customers to solutions with patience and clarity. Type: Part-time, Casual, Subcontractor.
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Guest Service Agent (Full time/Part Time)

InnVest Hotels
Hamilton, ON

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Détails du poste

Temps partiel

Compétences

Anglais
Diplôme d'études secondaires
Service aux visiteurs
Étiquette au téléphone
Compétences en communication

Description complète du poste

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Know all safety and emergency procedures, is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent communication skills in English
Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Excellent organizational, interpersonal and administration skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening and night shifts any day of the week including weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Behaviours

Required

Enthusiastic: Shows intense and eager enjoyment and interest
Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

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