Position Overview
Above & Beyond Care Services is seeking a hands-on Senior Team Lead – Community Disability Support Worker to support service quality, operational continuity and frontline leadership across multiple community-based locations.
This role combines direct disability support with leadership oversight. The Senior Team Lead will guide Team Leads, support frontline contractors, respond to operational concerns and help ensure that individuals receiving services are supported safely, respectfully and in accordance with their goals, care plans and established service expectations.
The successful individual must be comfortable moving between leadership responsibilities and direct client support based on operational and service needs.
Key Responsibilities
Leadership and Team Lead Oversight
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Lead, guide and support Team Leads across assigned homes and locations.
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Ensure Team Leads are completing their responsibilities, including shift handovers, documentation follow-up, contractor support, client updates and escalation of concerns.
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Promote accountability for service delivery, communication, documentation and operational follow-through.
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Provide respectful coaching, direction and practical support to Team Leads and frontline contractors.
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Act as the first point of escalation for Team Leads requiring assistance with coverage, client concerns, documentation gaps or operational issues.
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Support Team Leads in resolving issues at the appropriate level before escalating them further.
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Encourage consistent, confident and solutions-focused leadership across locations.
Direct Client and Frontline Support
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Provide direct support to individuals with disabilities when required.
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Assist with personal care, daily living activities, routines, meal support, community participation and independence-building goals.
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Step into frontline support where necessary to maintain client safety, continuity of service and operational stability.
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Respond appropriately to incidents, behavioural concerns, urgent client needs and unexpected coverage gaps.
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Model person-centred support, professionalism, compassion and safe practice.
Scheduling and Operational Continuity
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Support service coverage across assigned homes and locations.
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Work with Team Leads, Operations, HR and management to identify and address scheduling gaps.
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Ensure Team Leads are effectively managing shift handovers, call-outs, availability concerns and coverage updates.
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Follow up on recurring scheduling challenges and support practical, sustainable solutions.
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Ensure potential coverage risks are communicated early and through the appropriate channels.
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Help maintain uninterrupted and reliable client support.
Documentation and Compliance
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Promote strong and consistent documentation practices across locations.
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Ensure daily notes, incident reports, communication logs, shift handovers, client updates and required forms are completed accurately and on time.
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Review and follow up on incomplete, late or poor-quality documentation.
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Ensure Team Leads are actively monitoring documentation completion within their teams.
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Escalate recurring documentation concerns to Operations, HR or management where appropriate.
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Reinforce adherence to:
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Individual care plans
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Behaviour support plans
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Medication protocols
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Confidentiality and privacy requirements
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Health and safety expectations
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Abuse prevention and reporting obligations
Service Quality and Client Safety
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Monitor the quality and consistency of services across assigned homes and locations.
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Ensure care routines, client expectations, safety requirements and organizational standards are followed.
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Identify service delivery gaps and work with Team Leads to address them promptly.
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Support inspections, spot checks, shift observations and service-quality reviews.
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Help ensure client environments remain safe, respectful, clean and well managed.
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Escalate serious, recurring or unresolved risks without delay.
Communication and Stakeholder Coordination
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Communicate clearly and promptly with Team Leads, frontline contractors, Operations, HR, families, guardians and other stakeholders where required.
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Ensure important information is shared through the correct communication channels.
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Support Team Leads in improving communication within their teams.
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Attend operational meetings, huddles, training discussions and service-improvement meetings as required.
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Ensure communication is respectful, accurate, timely and appropriately documented.
Training, Coaching and Development
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Support onboarding, shadowing and practical coaching for Team Leads and frontline contractors.
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Identify training needs, skill gaps and recurring performance concerns.
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Reinforce correct practices relating to:
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Documentation
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Medication procedures
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Incident response
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Abuse reporting
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Communication
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Safety
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Person-centred support
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Help Team Leads develop greater confidence, consistency and accountability in their leadership responsibilities.
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Promote continuous learning and service improvement.
Travel and Multi-Site Support
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Travel between Serenity Place, Rocky View County, Airdrie and other assigned community homes as required.
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Provide support across multiple locations based on client, contractor and operational needs.
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Respond to urgent site-based concerns when required.
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Maintain flexibility to support different homes, teams and operational priorities.
Ideal Candidate Profile
This opportunity is best suited to someone who:
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Is confident leading others while remaining actively involved in frontline support.
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Communicates clearly, professionally and respectfully.
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Demonstrates sound judgement and follows through on responsibilities.
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Can manage competing priorities across multiple locations.
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Takes a practical and solutions-focused approach to operational concerns.
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Is committed to person-centred support, client dignity and service quality.
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Is comfortable addressing documentation, accountability and performance concerns directly and constructively.
