6 meilleures offres (administrative coordinator, calgary, ab) (à pourvoir)

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Patient Experience Coordinator (Junior)

Denture Clinic
Calgary, AB

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Détails du poste

Permanent | Temps plein
Il y a 9 jours

Compétences

Microsoft Word
Utilisation d'un ordinateur
Google Docs
Microsoft Excel
Service à la clientèle
Anglais
Microsoft Office
Diplôme d'études secondaires
Compétences en informatique
Étiquette au téléphone
Compétences en communication
Gestion du temps

Description complète du poste

Job Overview

As the first point of contact, the Junior Patient Experience Coordinator plays a vital role in shaping how patients feel from the moment they walk through our doors. This entry-level position is designed for an energetic, detail-oriented individual looking to build a career in healthcare administration or high-touch customer service.

In this role, you will focus on mastering the flow of our front office—learning how to manage patient logistics, support day-to-day operations, and maintain a seamless, welcoming environment. Working closely alongside senior staff, you will act as a foundational pillar of support for both our clinic team and the patients we serve, ensuring every visit starts and ends on a positive note.

Duties

Welcome Visitors: Greet guests and patients warmly upon arrival, ensuring a friendly and positive first impression of the clinic.
Phone Support: Learn and assist in managing the phone system, answering basic inquiries with courtesy and professionalism.
Message Management: Accurately record phone call details and messages into the front desk software.
Email Coordination: Support the team with basic email correspondence and routing messages to the appropriate team members.
Check-In/Check-Out Support: Assist with patient check-ins and check-outs using the front desk software.
Scheduling Assistance: Help book appointments and route patient requests under the guidance of senior staff.
Data Entry: Assist in keeping accurate patient files and transactions updated in both electronic and paper systems.
Reception Maintenance: Keep the front desk and waiting area clean, organized, and welcoming throughout the day.
Parking Logistics: Enter patient license plate information into the parking system during check-in.
Team Collaboration: Work closely with team members to learn workflows, fulfill patient needs, and help resolve basic inquiries.
Customer Service Standard: Learn and maintain established standards of phone etiquette and clinic customer service.

Key Skills

Interpersonal Communication: Strong verbal communication skills with a natural ability to interact warmly with guests, patients, and team members.
Customer Service Orientation: A proactive approach to helping others, with a focus on patience, active listening, and conflict resolution.
Organizational Abilities: Excellent time-management skills and the ability to keep a shared workspace tidy and efficient.
Technical Aptitude: Quick to learn new software programs, databases, or digital tools used for scheduling and data entry.
Attention to Detail: High level of accuracy when recording information, handling data, or managing transactions.
Team Collaboration: Ability to work effectively within a team environment, take direction well, and support colleagues during peak hours.
Adaptability: Comfortable handling shifting priorities and learning new clinic protocols on the job.

Qualifications

Education: High school diploma or equivalent required; some post-secondary education or coursework in administration, health sciences, or customer service is an asset.
Experience: 0–2 years of experience in a customer-facing role (such as retail, hospitality, or volunteer work) is preferred, but not mandatory if the candidate demonstrates a strong aptitude for learning.
Computer Literacy: Proficient in basic computer operations, including Microsoft Office Suite (Word, Excel) or Google Workspace (Docs, Sheets).
Communication Standards: Excellent command of the English language, both written and verbal.
Professionalism: Demonstrated reliability, punctuality, and a professional presentation consistent with a clinic environment.
Background Check: Ability to pass a standard criminal record or background check, as required when handling sensitive patient information.

Pay: $15.00-$17.00 per hour

Application question(s):

Are you looking for a long-term, permanent position?

Education:

Secondary School (required)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

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administrative coordinator emplois - calgary, ab

Patient Experience Coordinator (Junior)

Sales Coordinator

Shop Operations & Customer Service Coordinator

After Hours Client Service Coordinator

Front of House Sales & Reception Coordinator

FRONT DESK RECEPTIONIST (Client Experience Coordinator)

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