12 meilleures offres (guest services representative, toronto, on) (à pourvoir)

Front Office Duty Manager
DoubleTree by Hilton Toronto Downtown —Toronto, ON
- De 55 000 $ à 60 000 $ par an
- Temps plein
- Hospitalité
- Service à la clientèle
- Hôtel
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
14 h
Guest Service Representative
Motel 6 Whitby —Whitby, ON
- De 17,80 $ à 18,00 $ de l’heure
- Temps partiel
- Bilingue
- Service à la clientèle
- Hôtel
- Congés payés
Postuler rapidement
il y a 3 jours
Planet Fitness - Assistant General Manager - North York (Yonge & Sheppard)
Pearl North York Fitness LP —Toronto, ON
- 21 $ de l’heure
- Temps plein
- Certification RCR
- Service à la clientèle
- Microsoft Office
Postuler rapidement
Pickleball Centre Attendant
Town of Newmarket —Newmarket, ON
- De 21,40 $ à 22,71 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Certification RCR
- Microsoft Excel
Door Person - The James
Tricon Residential —Toronto, ON
- De 40 610 $ à 60 910 $ par an
- Fins de semaine au besoin
- Hospitalité
- Compétences en communication
Postuler rapidement
il y a 6 jours
Part Time Key Holder - HUGO Outlet, Halton Hills ON
Hugo Boss —Halton Hills, ON
- Temps partiel
- Microsoft Office
- Esprit d'analyse
- Baccalauréat
il y a 6 jours
Planet Fitness - General Manager - Malvern
Malvern Town Centre Fitness LP —Toronto, ON
- De 52 000 $ à 58 000 $ par an
- Temps plein
- Service à la clientèle
- Microsoft Office
- Diplôme d'études secondaires
Postuler rapidement
Planet Fitness - Member Services Representative - Part Time - Malvern
Malvern Town Centre Fitness LP —Toronto, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Diplôme d'études secondaires
- Compétences en informatique
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Guest Services Agent
Ace Hotel Toronto —Toronto, ON
- 20,19 $ de l’heure
- Temps partiel
- Mathématiques de base
- Anglais
- Microsoft Office
Postuler rapidement
10 h
Customer Service Representative
Sheridan College - Campus Living Centres —Oakville, ON
- De 18 $ à 22 $ de l’heure
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- En présentiel
Postuler rapidement
13 h
Front Desk Agent
Sheridan College - Campus Living Centres —Oakville, ON
- De 18 $ à 22 $ de l’heure
- Temps plein
- Service à la clientèle
- Diplôme d'études secondaires
- En présentiel
Postuler rapidement
13 h
Night Auditor (Full-Time, shift work)
Easton's Group of Hotels Inc. —Markham, ON
- De 21,38 $ à 22,50 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Compétences rédactionnelles
- Mathématiques de base
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 4 jours

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Front Office Duty Manager
DoubleTree by Hilton Toronto Downtown —Toronto, ON
Emphasize the Front Office Up sell program to all staff, and ensure guests are offered the up sell option on arrival.
De 55 000 $ à 60 000 $ par an
Postuler rapidement
14 h
Guest Service Representative
Motel 6 Whitby —Whitby, ON
The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere.
De 17,80 $ à 18,00 $ de l’heure
Postuler rapidement
il y a 3 jours

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest services representative (toronto, on)

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Front Office Duty Manager

DoubleTree by Hilton Toronto Downtown
Toronto, ON

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Détails du poste

Temps plein
Il y a 14 heures

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Nourriture à Prix Réduit ou Gratuite
Assurance Vision

Compétences

Hospitalité
Service à la clientèle
Réception
Service aux visiteurs
Hôtellerie

Description complète du poste

Scope

We are committed to delivering an unsurpassed level of customer service to every guest, every time. Each of us will strive to be an Ambassador of the DoubleTree Hotel. We will take advantage of every opportunity to anticipate our guests’ needs, ensuring a proactive approach to the provision of excellent service.

Major areas of responsibility include, but are not limited to the following:

- Endeavor continuously to maximize hotel occupancy, total revenue, and average transient rate. Emphasize the Front Office Up sell program to all staff, and ensure guests are offered the up sell option on arrival.

- Act without prior approval and with full authority within your scope to ensure that all the DoubleTree Hotel's policies and procedures are followed. Coordinate emergency procedures within the scope of defined plans.

- Assess guest complaints/problems taking proper, prompt, and effective corrective action to ensure the best possible satisfaction to our guests. Upgrade and send amenities in those instances when it is deemed probable that this will placate the guest and log where necessary.

- Be knowledgeable of tasks for all Front Office positions, Guest Service Representative and Reservations.

- Ensure the proper handling, blocking, greeting and/or escorting of all VIP and Special Attention guests. Ensure rooms are inspected, keys are in packets, and all needs are met prior to their arrival.

- Review all group contracts and resumes to ensure all special requests, billing requirements, parking arrangements, and VIPs are handled properly by all Front

- Office personnel. Ensure all staff are aware of their special duties for a particular group.

- Maintain a close working relationship with the Sales, Accounting, Security, and Housekeeping Departments. Oversee handling of special room requests, special accommodations and requests, billing, charging authority, etc.

- Review all Front Desk and communications work to ensure proper procedures and handling has occurred. Ensure deficiencies are corrected appropriately and immediately.

- Ensure the proper implementation, adherence, and comprehension of all special corporate programs. Monitor and motivate to achieve desired and expected goals and objectives.

- Help administer all Return Guest, No-Show and Up sell program policies and procedures. Ensure consistency, uniformity, and that all staff are trained in the application of the programs.

- Maintain Front Office logs and ensure pertinent items are resolved in a timely fashion.

- Prepare special reports and handle special projects and assignments as directed by the Front Office Manager.

- Take necessary action with regard to Front Office staff; i.e. coach, evaluate, and exact progressive discipline as required with the support of the Front Office Manager or Assistant.

- Maintain and participate in training programs for staff, to meet corporate standards. Maintain high morale, minimize turnover, and concentrate on staff development on an ongoing basis.

- Keep a positive attitude at all times and promote your department. Endeavor continuously to motivate staff through feedback and constructive suggestions.

- Assist the Front Office Manager or Assistant in conducting staff meetings and seminars on an ongoing basis.

- Ensure all Front Office staff are fully cognizant and knowledgeable in all emergency and fire procedures.

- Maintain an effective flow of communication from the Front Office to all departments and ensure all Front Office staff are kept informed of items that concern them.

- Ensure all staff are kept appraised of all hotel, policy changes, and/or procedural changes. Assist the Front Office Manager or Assistant with the proper implementation of policy changes and constant monitoring for successful application of them.

- Conduct oneself in such a manner as to reflect the DoubleTree Hotel's product and service standards. Act as a leader and role model for all staff to emulate.

- Experience in a branded hotel chain will be an advantage.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

Dental care
Discounted or free food
Extended health care
Vision care

Experience:

Front desk: 4 years (required)

Work Location: In person

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