25 meilleures offres (member services representative, palgrave, on) (à pourvoir)

Customer Service Representative
Circle of Care, Sinai Health —Toronto, ON
- De 37 000 $ à 44 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Outlook
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 6 jours
Customer Support Representative (12-month Contract)
Nelson Education LTD —Toronto, ON
- 45 000 $ par an
- Heures supplémentaires
- Travail hybride
- Bilingue
- Service à la clientèle
- Salesforce
- Programme d'Aide aux Employés
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Remote Contact Centre Agent: Indigenous Class Action Administration Projects
Deloitte —Toronto, ON
- 19,23 $ de l’heure
- Télétravail
- Service à la clientèle
- Anglais
- Diplôme d'études secondaires
Call Centre Operations - Customer Service Representative - Bilingual
Accerta —Toronto, ON
- De 46 501 $ à 64 400 $ par an
- Travail hybride
- Bilingue
- Logiciels de GRC/CRM
- Service à la clientèle
- Assurance Dentaire
- Bourses d'Études
Customer Service Representative
Composites One LLC —Oakville, ON
- À partir de 25 $ de l’heure
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Régimes de participation aux bénéfices
- Programmes de Bien-être
Postuler rapidement
Call Center Operator Casual
Compass Group Canada Ltd —North York, ON
- 18 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
il y a 1 jour
Cashier (Part-Time)
Giant Tiger —Etobicoke, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Compétences en communication
- Réductions Tarifaires
- Régimes de participation aux bénéfices
Customer Accounts Representative - North York
Intact —North York, ON
- De 43 600 $ à 53 200 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Compétences en communication
- Plan d'actionnariat des employés
3 h
Digital Support Squad Rep
In Social —Toronto, ON
- Fins de semaine au besoin
- Télétravail
- Service à la clientèle
- Compétences rédactionnelles
- Baccalauréat
Client Services Coordinator, Full-Time
Spectrum Health Care —Toronto, ON
- 45 000 $ par an
- Temps plein
- Service à la clientèle
- Expérience administrative
- Compétences en communication
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Bilingual Provider Relations Representative - 6 Months Contract - Express Scripts Canada
The Cigna Group —Mississauga, ON
- De 25 $ à 28 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Word
- Microsoft Excel
- Programmes de Bien-être
- Assurance Dentaire
il y a 3 jours
Store Associate (Part-Time)
Giant Tiger —Brampton, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Compétences en communication
- Réductions Tarifaires
- Régimes de participation aux bénéfices
Customer Service Representative (Broadband)
Wesco —Mississauga, ON
- De 21,63 $ à 27,04 $ de l’heure
- Embauche urgente
- Microsoft Word
- Microsoft Excel
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
Customer Sales Support Representative
IPG —Toronto, ON
- De 50 000 $ à 55 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Service à la clientèle
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Member Connect Representative (Part-Time 21-25 hrs)
DUCA Financial Services Credit Union Ltd. —Toronto, ON
- De 20,56 $ à 25,70 $ de l’heure
- Temps partiel
- Service à la clientèle
- Microsoft Office
- Services financiers
- Régimes de participation aux bénéfices
Postuler rapidement
F/W 26/27 - Client Services Representative
York University —Toronto, ON
- De 17,60 $ à 18,00 $ de l’heure
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
il y a 10 jours
Customer Service Representative
Air & Oceanland Inc —Brampton, ON
- De 18 $ à 25 $ de l’heure
- Temps plein
- Service à la clientèle
- Anglais
- Esprit d'analyse
Postuler rapidement
il y a 6 jours
Part Time Sales Representative | Alliston Market Village
TELUS —Alliston, ON
- De 17,60 $ à 43,24 $ de l’heure
- Temps partiel
- Anglais
Customer Service Representative (CSR)
RG Henderson —Markham, ON
- De 24 $ à 26 $ de l’heure
- Heures supplémentaires
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 2 jours
Order Management & Customer Service Representative
Best Access Doors —Mississauga, ON
- Temps plein
- Télétravail
- Microsoft Excel
- Salesforce
- Systèmes PGI
Postuler rapidement
Member Service Representative (Part-Time 21 - 25 hrs)
DUCA Financial Services Credit Union Ltd. —Toronto, ON
- De 20,56 $ à 25,70 $ de l’heure
- Temps partiel
- Vente
- Diplôme d'études secondaires
- Baccalauréat
- Régimes de participation aux bénéfices
Postuler rapidement
Grocery Associate (Part-Time)
Giant Tiger —Etobicoke, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Compétences en communication
- Réductions Tarifaires
- Régimes de participation aux bénéfices
Bilingual Provider Relations Representative/Représentant bilingue, Service des relations avec les fournisseurs - Express Scripts Canada
The Cigna Group —Mississauga, ON
- De 46 000 $ à 52 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Word
- Microsoft Excel
- Programmes de Bien-être
- Assurance Dentaire
Client Service Representative, Private Wealth
CIBC —Toronto, ON
- Fins de semaine au besoin
- Services financiers
Customer Service Representative - Applewood Village, Mississauga (30 hrs/week)
Scotiabank —Mississauga, ON
- Vente
- Service à la clientèle
il y a 1 jour

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : member services representative (palgrave, on)

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Customer Service Representative

Circle of Care, Sinai Health
Toronto, ON

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Détails du poste

Temps plein
Il y a 6 jours

Avantages

Assurance Dentaire
Congés payés
Assurance Vision
REER

Compétences

Utilisation d'un ordinateur
Microsoft Outlook
Service à la clientèle
Centre d'appels
Études postsecondaires
Anglais
Windows
Russe
Compétences en informatique
Compétences en communication
Négociation
Gestion du temps

Description complète du poste

Job Description

As a Customer Services Representative, you will use your communication skills to build supportive relationships with internal and external callers, recognizing that you are often one of the main entry points into the organization.

You will respond to telephone inquiries, conduct first-line reviews of client situations, record client interactions, and, when needed, direct callers to the appropriate frontline contacts or emergency coordinators.

This role requires sensitivity, patience, and respect when responding to callers who may be navigating complex or stressful situations.

We are looking for: 2 Full-Time Permanent Client Services Supervisors
Hours of Work: Role 1: Friday to Tuesday: 7:00am to 3:00pm.
Role 2: Wednesday to Monday: 7:00am to 3:00pm.
Location: Head Office; This is a hybrid role.
Reports to: Supervisor, Operations

Compensation
Hiring Salary Range: The salary for this role ranges from $37,000 to $44,000 per year, depending on your skills and experience.

On top of a competitive base salary, we support rest and overall wellness through generous paid time off for vacation, personal and sick days.

Circle of Care Benefits:
Hybrid Environment: This is a hybrid position, with a mix of 3 in-office work and 2 work-from-home days, offering a balanced hybrid schedule. Our main office at 4211 Yonge Street has subsidized underground parking and is located conveniently on the subway line and GO transit.
Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.
Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.
Learning and Development: We support your continued growth and learning through paid training and professional development opportunities throughout your career.

Our Ideal Candidate

Must Haves

Excellent telephone, interpersonal, verbal/written communication in English, and customer service skills
Excellent organizational and time management skills
Ability to work independently in a fast-paced environment and handle stressful situations
Ability to use good judgment and strong problem-solving skills to assess and resolve difficult or urgent customer situations
Strong computer knowledge in a Windows environment, e.g. Outlook, Word, etc.

Good to Haves

Post secondary education in administration, social services, healthcare or equivalent.
Six months of experience in a Call Centre and/or Customer Service Environment.
Negotiation and conflict resolution experience
Additional language skills (Russian)

Full Scope of Responsibilities

Customer Inquiries and Navigation

Answer all customer phone calls using standard customer focused practices including responding in a timely manner, identifying self and always being friendly.
Listen to customer requests, identify and address the customer’s needs in a timely manner, navigating calls to appropriate departments and/or persons.

Customer Service

Conduct first level information gathering and triaging for urgent calls as per standards outlined in the Triage Protocols, including calling clients, caregivers and recording conversations in the client care system using standardized protocols.
Proactively trouble shoot client related problems by following organizational standards to address urgent client issues and escalate if required.
Participate in client schedule verification procedures as required.
Demonstrate an effort to continuously improve customer service skills.

Team Building and Leadership

Actively participate in team initiatives and meetings.
Build support for agency vision and departmental goals/objectives by communicating, collaborating and leading by example.
Build rapport with team members to ensure a high performing team.
Look for opportunities to highlight the connection between overall strategy and day-to-day activities.
Provide consistent communication and feedback.
Act as a change agent to positively encourage others and manage change.
Identify and communicate ideas that they identify as opportunities for improvement.

Management of Relationships with Internal and External Partners

Actively participate in the team, collaborate with, and provide solutions/support to the department to achieve strategic goals and objectives.
Communicate professionally to develop trust and optimize relationship development.
Provide customer support to internal and external customers.
Lead by example and demonstrate organizational values in all personal behaviours.

Risk, Health and Safety Management

Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
Participating in health and safety processes and procedures.
Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.
Participating in all health and safety training initiatives on a regular basis.
Taking proactive action against client incidents within your scope of practice.
Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies.
Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required.
Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.

Additional information

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

We thank you for your interest in Circle of Care. We welcome you to apply for this role, even if you do not meet every requirement listed. Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process. Only applicants who are selected for an interview will be contacted.

Powered by people. Sparked by passion. Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.

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member services representative emplois - palgrave, on

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : member services representative (palgrave, on)

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