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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : branch manager (lamont, ab)

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Branch Customer Service and Compliance Manager

PacWest Systems Supply Ltd.
Edmonton, AB

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Dentaire
Congés payés
Assurance Vision
Stationnement sur place

Compétences

Gestion des opérations
Traitement de texte
Classement
Amélioration des processus
Anglais
Traitement des plaintes
Microsoft Office
Baccalauréat
Gestion d'équipe
Service à la clientèle
Formation du personnel
Orientation axée sur le service à la clientèle
Expérience en santé et sécurité
Formation et développement
Systèmes de gestion de documents
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Amélioration des processus opérationnels

Description complète du poste

Job Bank occupational title: Customer Service Manager - Retail

Pacific West Systems Supply Ltd. “PacWest” as we are commonly known, employs product specialists in Drywall, Insulation, Steel, Stucco and Ceiling Systems. Our growth over the past four decades has been based on our competitive pricing and delivery service capability, which is a leader in our industry.

Employer: Pacific West Systems Supply Ltd.

Position: Branch Customer Service and Compliance Manager
Location: 14735 Yellowhead Trail, Edmonton, Alberta
Work location: On site
Number of vacancies: One
Job type: Permanent, full time
Hours: 30 to 40 hours per week
Schedule: Daytime
Start date: As soon as possible
Language of work: English
Wage: $45 to $47 per hour

The Branch Customer Service and Compliance Manager manages and oversees the operational systems supporting the branch’s day-to-day activities. The position is accountable for implementing, maintaining and improving processes related to customer service flow, order intake, documentation, staff training and internal coordination.

The position ensures that branch systems are efficient, consistent and aligned with company standards. It directs process adherence, evaluates system effectiveness and implements improvements that enhance service delivery, accuracy and overall branch performance.

Tasks and results for this position include:

Lead daily customer service operations and supervise the customer service team.
Assign workloads, manage staff coverage and maintain a professional and efficient front-counter experience.
Oversee escalated customer concerns and support staff with issue resolution.
Ensure accuracy in orders, credits, returns and system entries.
Resolve operational issues, including customer requests, complaints and supply shortages.
Review customer demand, order volumes, service trends and relevant market information to identify service requirements and operational improvements.
Manage onboarding and training for new and existing employees.
Ensure employees complete all required training and obtain the necessary documentation and approvals before working independently.
Oversee the tracking and accuracy of employee training records and certifications.
Ensure training, certification and compliance records remain current, complete and audit ready.
Identify training or compliance gaps, implement corrective action and report risks or concerns to management.
Act as the branch point of accountability for health and safety documentation and training requirements.
Maintain structured branch records, including onboarding documentation and compliance files.
Ensure branch records are complete, legible, properly stored and submitted to Human Resources as required.
Maintain audit-ready documentation that is complete, organized, accessible and compliant with company standards.
Collaborate with warehouse, delivery and sales teams to support customer needs and ensure smooth branch operations.

Preferred Skills and Work Experience:

Bachelor’s degree.
Two years to less than three years of related experience.
Experience leading or supervising a customer service or front-desk team.
Experience managing workloads, assigning duties and maintaining team organization.
Experience handling customer escalations and resolving issues professionally.
Experience maintaining structured documentation systems with a high level of accuracy and accountability.
Experience coordinating training, onboarding and compliance requirements.
Experience supporting health and safety programs, training records or compliance processes is strongly preferred.
Experience in building materials, distribution or a similar fast-paced environment is an asset.

COMPUTER AND TECHNOLOGY KNOWLEDGE

Proficiency with Microsoft Office and general office systems.
Proficiency with word-processing software.
Ability to maintain electronic records and use internal order, customer service and documentation systems.

SECURITY AND SAFETYWORK CONDITIONSPERSONAL SUITABILITY BENEFITS

Criminal record check required.

Work Conditions

Fast-paced environment.
Work under pressure.
Tight deadlines.
Attention to detail.
Ability to manage multiple priorities independently.

Personal Suitability

Collaborative.
Goal oriented.
Hardworking.
Honest and committed to maintaining professional integrity.
Positive attitude.
Proactive.
Client focused.
Efficient interpersonal skills.
Excellent oral communication.
Strong written communication.
Flexible.
Strong interpersonal awareness.
Sound judgement.
Organized.
Team player.
Patient.
Resourceful.

Benefits

Dental care.
Extended health care.
Vision care.
Paid time off.
On-site parking.
Registered Retirement Savings Plan matching.

Your application

We’ve been fortunate to hire some great people, and they’ve fueled the growth that has us hiring again. We hope you’ll be the next person to join the PacWest team.

We value diversity and inclusion and encourage all qualified people to apply. We will review applications as they are received and look forward to hearing from you.

Job Types: Full-time, Permanent

Pay: $44.00-$47.00 per hour

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

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