Role Summary
The Engineering Operations Specialist is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications. This role is deeply embedded in day‑to‑day engineering and product operations, owning Atlassian Jira, Confluence, and Productboard configurations and actively building workflows, automation, and integrations that support efficient quality delivery.
This position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them. The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems. In addition, this role will look towards automating reporting and operations using AI.
Key Responsibilities
SDLC Implementation & Enforcement
Translate SDLC standards into practical, executable workflows within Jira and related tools
Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release)
Actively audit teams’ usage of tools to ensure adherence to required SDLC practices
Partner directly with engineers and managers to troubleshoot process breakdowns
Iterate quickly on process improvements based on real delivery data and team feedback
Implement AI automation for reporting and operational excellence
Jira & Confluence Ownership
Serve as the primary Jira and Confluence administrator, performing hands‑on configuration and maintenance
Design and maintain:
Issue types, fields, schemas, and screens
Workflows and transitions
Permission schemes and roles
Custom dashboards and reports
Create and maintain Confluence:
SDLC documentation
Templates for project pages, release notes, and retrospectives
Embedded Jira reports and live status views
Clean up legacy configurations and reduce tool sprawl from acquired companies
Workflow Design & Automation
Build and maintain Jira automation rules to:
Enforce required fields and transitions
Reduce manual updates and duplication
Improve traceability from idea delivery
Design workflows that reflect real engineering practices rather than theoretical models
Implement integrations between Jira, Confluence, and Productboard
Own ongoing tuning and performance of automations to prevent noise or system overhead
Productboard Administration & Integration
Configure and maintain Productboard structure, including components, features, initiatives, and views
Actively manage Jira Productboard synchronization
Ensure roadmaps and priorities in Productboard accurately reflect execution in Jira
Support product teams with hands‑on setup for new products, views, and reporting
Enablement Through Doing
Create practical, step‑by‑step guidance for teams (how‑to docs, workflows, examples)
Lead live tool walkthroughs and working sessions rather than theoretical training
Join planning or delivery meetings as needed to support adoption
Provide direct support during onboarding of newly acquired engineering teams
Metrics & Operational Reporting
Actively build and maintain Jira dashboards for delivery, flow, and predictability
Ensure metric accuracy by enforcing consistent workflows and data standards
Use real delivery data to highlight bottlenecks and improvement opportunities
Partner with leadership to interpret metrics and recommend concrete changes
Maintain and distribute leadership dashboards on a monthly basis
Required Qualifications
7+ years in engineering operations, engineering management, program management, or similar roles
Deep, hands‑on Jira and Confluence administration experience
Demonstrated experience building and maintaining Jira workflows, automations, and reporting
Strong understanding of SDLC execution in real engineering environments
Experience working directly with engineers to solve process and tooling challenges
Ability to operate independently and make day‑to‑day configuration decisions
Strong written documentation and practical training skills
Preferred Qualifications
Experience supporting tool and process consolidation after acquisitions
Advanced Jira automation experience (complex rules, branching, conditional logic)
Experience with implementing AI automations using Claude
Hands‑on Productboard administration experience
Background in software development, QA, DevOps, or SRE
Familiarity with Agile, Kanban, and hybrid delivery models
What Success Looks Like
Teams are actively using Jira workflows as designed, not working around them
SDLC requirements are enforced by tooling, not manual policing
Jira and Productboard data are trusted by leadership and teams
Reduced manual updates through effective automation
Engineers experience less friction and clearer expectations in day‑to‑day delivery
EverPro - Junior Product Manager
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
The Security & Alarm division of EverCommerce , is looking for a Junior Product Manager to join our Alarm Monitoring product team. This role reports directly to the Lead Product Manager and is focused on driving clarity and momentum across a large and complex portfolio of software products that help security and alarm dealers run their businesses. This is an opportunity for someone looking to grow their career in product management by owning the details that make product execution successful – working cross-functionally to ensure developers build the right things the right way.
Responsibilities:
Partner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development
Write clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests
Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases
Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready
Help prepare discovery materials and documentation for new features or customer needs
Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes
Serve as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins
Follow up with stakeholders to resolve outstanding questions or missing information for development work
Contribute to internal product documentation and knowledge base articles
Skills and Experience needed for success in this role:
3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment
Excellent verbal and written communication skills – you take pride in writing clear documentation that others can act on
Proactive and resourceful – you take initiative to schedule meetings, follow up, and get unblocked
Strong organizational skills and attention to detail – you can manage multiple work items at once and keep your notes in order
Familiarity with Agile software development processes, user stories, and backlog refinement
A strong interest in growing your career in product management
Experience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar
Experience working with cross-functional teams and facilitating meetings is a plus
Knowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus
Where
This is a fully remote, CAN based position with minimal to no travel required. The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits & Perks :
Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid
Robust wellness benefits, including an annual wellness stipend
Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you
Employee Stock Purchase Program
Registered Retirement Savings Plan (RRSP) with 4% company match
Compensation: The target base compensation for this position is $130,000 - $140,000 CAD per year in most locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
