25 meilleures offres (guest service agent, oakville, on) (à pourvoir)

Operational Service Representative
Dexterra —Mississauga, ON
- 18,20 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Port de charges lourdes
- Service à la clientèle
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Intern - Guest Services Agent
Germain Hotels —Toronto, ON
- Service à la clientèle
- Hôtel
- Compétences en informatique
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Customer Retention Specialist (Remote)
The Travel Corporation —Toronto, ON
- De 23 $ à 25 $ de l’heure
- Fins de semaine au besoin
- Télétravail
- Microsoft Excel
- Vente
- Service à la clientèle
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Leasing Agent
Del Management Solutions Inc —Toronto, ON
- De 18 $ à 22 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Déplacements à prévoir
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il y a 14 jours
Resident Manager (Live-In) - Scarborough
Sterling Karamar Property Management —Toronto, ON
- De 33 000 $ à 38 000 $ par an
- Temps plein
- Port de charges lourdes
- Service à la clientèle
- Diplôme d'études secondaires
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il y a 5 jours
Front Desk Agent (Part-time) | The Jordan Hotel
The Jordan Hotel —Lincoln, ON
- 18 $ de l’heure
- Temps partiel
- Vente
- Marketing
- Service à la clientèle
Guest Services Agent - 1010
Staybridge Suites —Hamilton, ON
- À partir de 17,60 $ de l’heure
- Temps partiel
- Bilingue
- Microsoft Excel
- Service à la clientèle
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PBX/Reservations Agent (Full-Time)
The Hazelton Hotel —Toronto, ON
- De 21,26 $ à 24,26 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Service à la clientèle
- Assurance Dentaire
- Congés payés
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il y a 11 jours
Hotel Front Desk- Part-Time
Best Western PLUS Toronto Airport —Mississauga, ON
- De 21 $ à 22 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Hôtel
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Front Desk Agent
Homewood Suites by Hilton —Etobicoke, ON
- De 18,00 $ à 21,56 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
- Assurance Dentaire
Postuler rapidement
il y a 4 jours
Guest Services Agent - 1020
Vrancor —North York, ON
- 21,04 $ de l’heure
- Temps partiel
- Bilingue
- Microsoft Excel
- Service à la clientèle
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 7 jours
Front Desk Agent (Resort)
CEM Resorts —Toronto, ON
- De 12 $ à 25 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Hôtel
Guest Service Representative / Night Auditor
Holiday Inn & Suites Mississauga West / Meadowvale —Mississauga, ON
- De 19 $ à 20 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
il y a 5 jours
Front Desk Agent
Stay Inn Hospitality —Etobicoke, ON
- De 18 $ à 19 $ de l’heure
- Temps partiel
- Google Suite
- Service à la clientèle
- Microsoft Office
Postuler rapidement
il y a 5 jours
Reservations Agent – Resort
CEM Resorts —Toronto, ON
- De 10 $ à 20 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Service aux visiteurs
Night Auditor/Front Desk Agent
Casablanca Hotel —Grimsby, ON
- De 17,20 $ à 20,00 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
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Front Desk Supervisor
Sonesta —Toronto, ON
- De 55 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Mathématiques de base
- Anglais
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
Night Auditor/Front Desk Agent
Motel 6 / Studio 6 —Burlington, ON
- 17,60 $ de l’heure
- Heures supplémentaires
- Hospitalité
- Vente
- Service à la clientèle
Postuler rapidement
Front Office Manager
Hilton Garden Inn Hotel —Mississauga, ON
- De 50 000 $ à 55 000 $ par an
- Fins de semaine au besoin
- Port de charges lourdes
- Service à la clientèle
- Hôtel
- Réductions Tarifaires
- Assurance Invalidité
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Wedding Specialist
Hotel X Toronto —Toronto, ON
- De 60 000 $ à 65 000 $ par an
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
Front Desk Agent
InnVest Hotels Limited —Markham, ON
- Fins de semaine au besoin
- Anglais
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
Leasing Agent
Tribe Management inc —Toronto, ON
- De 18 $ à 22 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Déplacements à prévoir
Postuler rapidement
il y a 14 jours
Guest Sales Agent
Hornblower —Toronto, ON
- 17,60 $ de l’heure
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Compétences en informatique
Postuler rapidement
Front Desk Agent (Full-time) | The Jordan Hotel
The Jordan Hotel —Lincoln, ON
- 18 $ de l’heure
- Fins de semaine au besoin
- Vente
- Marketing
- Service à la clientèle
Front Desk Supervisor - Homewood Suites by Hilton Hamilton
Homewood Suites by Hilton —Hamilton, ON
- De 18,50 $ à 19,50 $ de l’heure
- Temps plein
- Bilingue
- Hospitalité
- Service à la clientèle
- Assurance Dentaire
- Assurance Vision
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (oakville, on)

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Operational Service Representative

Dexterra
Mississauga, ON

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Détails du poste

Temps plein

Compétences

Bilingue
Français
Port de charges lourdes
Service à la clientèle
Anglais
Diplôme d'études secondaires
Smartsheet
Compétences en communication

Description complète du poste

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT'S THE JOB?

The Operational Support Representatives (OSR's) provide passenger flow, queue management and control into various areas of the Terminals at Toronto Pearson International Airport. OSR's are required to determine eligibility requirements and stream passengers quickly and efficiently into various queues while providing an exemplary level of passenger service. OSR’s are often the “first point of contact” with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.

Duties and Responsibilities:

Always greet passengers with “Hello bonjour”
Validate and confirm passengers need and right of entry/exit to/from controlled and restricted areas
Validate acceptable travel documentation to enable passenger entry to certain areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Control the backflow of passengers into controlled/restricted areas
Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers
Anticipate and create memorable passenger experiences
Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e wheelchairs, electric passenger carts, baggage carts, porter services, etc.)
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/events
Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers
Convey a professional and welcoming presence by interacting with members of the traveling and general public while multi-tasking
Enjoy meeting and working with people while having an outgoing and engaging personality
Listen carefully and have patience with all passengers or visitors to Pearson
Be proactive and assist passengers and guests by solving problems or directing them to the airline/stakeholder or information kiosk for assistance
Take direction and react quickly to changing priorities
Achieve intermediate technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs)
Maintain sharp observation skills along with awareness of surroundings
Read memos and communications before shift commences
Perform any additional duties assigned by Supervisor or management
Replace stanchions in designated areas of the building as per approved layout. Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan.
Realign or add stanchions when queues grow to maintain line management
Clean stanchions and maintain serviceability
Remove any stanchions that require repair and record
Always ensure care and control of any technology devices

Qualifications

WHO ARE WE LOOKING FOR?

18 years of age or older
Must be comfortable using a handheld device to record data
Becomes a “I Am Toronto Pearson Ambassador”
Possess clear, concise communication skills in French & English
Ability to read, understand and provide guidance/instructions to others
Ability to realign stanchions
Ability to work individually or within a team
Minimum High School diploma or Grade 12 education
Customer Service experience an asset
Have a clear criminal record
Must be eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position specifically physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues
Self-motivated individual with a strong attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work weekends, and holidays.
Possession of a valid Restricted Area Identity Card (RAIC), and ability to apply for RAIC prior to starting employment.
Successful completion of initial and recurrent company training is a pre-requisite for employment
Report on any deficiency in kiosk/e-gate technology
Setup was as per SOP/directive during the time they have attended.
OSR will direct and support passengers in getting to their desired destination around Toronto Pearson
OSR will utilize Smartsheet to complete a quick form to report on how many passengers were escorted and to which sector.
Wait times during holding and metering will be captured via Smartsheet to be easily accessible by GTAA Operations Teams for reporting purposes. Any details and/or communications can also be noted down in the Smartsheet for the next agent, GTAA Operations, and/or management to review.

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (oakville, on)

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