Case Manager – Carlton House (Full Time Permanent)
The Canadian Mental Health Association is looking for a Case Manager for Carlton House. Carlton house provides Transitional Shelter for Refugees and newcomers with embedded Mental Health and Addictions Supports. The Case Manager will support the residents' mental health and social care needs, ensuring access to primary care and navigation of health and social care systems. This model of care will ensure seamless and coordinated support for refugees settling in Toronto. By supporting this model CMHA Toronto can ensure the availability of services critical for refugees to start their new lives.
Salary: $54,943 – $60,203
Hours of Work: 35 per week
About CMHA Toronto
CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.
Responsibilities
Reporting to the Program Manager, the Case Manager will:
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Provide on-site (213 Carlton St., Toronto) mental health and addictions support tailored to residents' needs, including developing personalized care and relapse prevention plans.
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Deliver settlement counseling services, including assessment, information, orientation, andsheltersupport at theCarlton Houselocation.
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Facilitate internal/external referrals for services not provided by the program, including specialized and individualized supports.
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Organize, plan, and facilitate group and individual sessions for skill-building, life skills training (e.g., household maintenance, budgeting), and addressing diverse client needs.
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Develop and implement community outreach plans to promote programs and services.
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Collaborate with clients, programs, settlement services, and relevant parties to create individualized case management plans, including access to primary care, employment resources, and navigation through health, social care, and legal systems.
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Provide flexible support, including evenings and weekends, and assist residents with their migration journey and integration into the community.
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Offer transitionalsheltersupport, develop safety and long-term housing plans, and create post-transitional support plans for ongoing housing and social care needs.
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Along with the Clinical Lead, develop and codesign a ‘mentorship’ program for clients in the home.
The role will involve conducting client assessment/individual service planning and develop therapeutic alliance with clients and their support systems. Further, the Case Manager will build and maintain a trusting respectful and collaborative working relationship with client and be able to provide supportive counseling for a range of issues, skills teaching as well as psycho-education around illness, medications and symptoms.
This role will involve direct service provision/intervention with a trauma informed and strength-based approach. The Case Manager will also develop, implement and monitor the service plan and conduct follow-ups with the clients as needed. The Case Manager will advocate on behalf of the client and connect them with community resources as well as establishing effective working relationships with staff of other agencies.
The candidate must be able to work flexible hours, including evenings and weekends.
Experience & Education Required
CMHA Toronto’s ideal candidate will have an undergraduate degree or diploma in social services or related field. The candidate will bring a minimum of two years’ experience in direct service delivery and work experience in the settlement and/or community work sectors to adults with psychiatric disabilities. Experience in community mental health, as well as lived experience with refugee/settlement challenges or mental health and addiction issues, will be considered an asset.
The Candidate will have sound knowledge of crisis intervention/prevention, addiction issues, recovery-oriented approaches, culturally competent care, trauma informed care, as well as severe and persistent mental illness.
The candidate will bring a solution-focused approach to work and the ability to manage crises, as well as the ability to work with diverse cultural and linguistic backgrounds/communities, demonstrating a non-homophobic and anti-racist approach. The candidate will also have the ability to work within a multidisciplinary team, work independently, and possess effective analytical, assessment, and decision-making skills. Additionally, the candidate should be trained in trauma-informed care, family-centered practices, culturally competent care, and motivational interviewing.
If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:
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Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
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Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
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Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
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Work-life balance and flexibility – to ensure you have time for the things that matter to you
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Annual Professional Development Funding for career learning and advancement
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Work with like-minded, passionate individuals and make an impact on mental health service delivery
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Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference
CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment. Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning. Staff often comment on the sense of family and personal support that exists throughout the organization.
CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer. As such, we encourage equity-seeking candidates to apply, especially those who identify as black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health issues, either through self or a loved one, is an asset. If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.
To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.
Important Disclosure:
We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.
This posting is for an existing vacancy.
CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.
