25 meilleures offres (reservations agent, alberta) (à pourvoir)

Reservations Agent
Lake Louise Inn —Lake Louise, AB
- De 21,25 $ à 23,25 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Hospitalité
- Service à la clientèle
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 5 jours
Reservations Agent
Banff Airporter Inc —Banff, AB
- À partir de 20 $ de l’heure
- Temps plein
- Service à la clientèle
- Anglais
- Saisie de données
- Congés payés
Postuler rapidement
il y a 5 jours
Airline Support Specialist - Calgary, Alberta
Accommodations Plus International —Calgary, AB
- 26 $ de l’heure
- Heures supplémentaires
- Télétravail
- Espagnol
- Service à la clientèle
- Compétences rédactionnelles
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Global Reservations Agent
Pursuit Collection —Calgary, AB
- À partir de 18,50 $ de l’heure
- Fins de semaine au besoin
- Travail hybride
- Logiciels de GRC/CRM
- Hospitalité
- Vente
Call Centre Agent
Public Storage —Calgary, AB
- À partir de 18 $ de l’heure
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Travail à domicile
Postuler rapidement
Reservations Agent
Grey Eagle Resort & Casino —Calgary, AB
- Fins de semaine au besoin
- Microsoft Word
- Microsoft Excel
- Hôtel
Postuler rapidement
il y a 10 jours
Switchboard & Reservations Agent
EMBLEMS —Banff, AB
- 18 $ de l’heure
- Temps plein
- Bilingue
- Hospitalité
- Hôtel
- Assurance Dentaire
- Assurance Vision
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Front Desk Agent
The Kanata Blairmore —Blairmore, AB
- À partir de 18 $ de l’heure
- Temps partiel
- Hospitalité
- Service à la clientèle
- Pas d'expérience requise
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 10 jours
Silver Creek Lodge Front Desk Agent
SILVER CREEK LODGE —Canmore, AB
- De 19 $ à 21 $ de l’heure
- Temps plein
- Bar
- Service à la clientèle
- Anglais
Postuler rapidement
18 h
Front Desk Agent
The Kanata Bonnyville —Bonnyville, AB
- À partir de 18 $ de l’heure
- Temps partiel
- Hospitalité
- Service à la clientèle
- Pas d'expérience requise
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 10 jours
Guest Service Agent
The Relais & Chateaux Post Hotel & Spa —Lake Louise, AB
- 18 $ de l’heure
- Temps plein
- Microsoft Outlook
- Service à la clientèle
- Microsoft Office
Postuler rapidement
22 h
Guest Service Agent
Banff Collection by InnVest Hotels —Banff, AB
- 20,18 $ de l’heure
- Fins de semaine au besoin
- Anglais
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
il y a 3 jours
Front Desk Agent
INNhotels —Jasper, AB
- De 17 $ à 19 $ de l’heure
- Temps plein
- Hospitalité
- Service à la clientèle
- Hôtel
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
23 h
Guest Service Agent
Basecamp —Calgary, AB
- 18 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Hospitalité
- Microsoft Excel
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Reservations & Sales Agent
Into the wild tours —Canmore, AB
- De 22 $ à 25 $ de l’heure
- Temps plein
- Hospitalité
- Vente
- Service à la clientèle
Postuler rapidement
Guest Service Agent
Holiday Inn Express & Suites —Calgary, AB
- De 17 $ à 18 $ de l’heure
- Temps plein
- Service à la clientèle
- Hôtel
- En présentiel
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
18 h
Guest Service Agent *(Casual)
DoubleTree by Hilton West Edmonton —Edmonton, AB
- 20,26 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Microsoft Office
- Hôtel
- Réductions Tarifaires
- Programme d'Aide aux Employés
Postuler rapidement
20 h
FT Guest Services Agent (Front Desk) - Edmonton Inn & Conference Centre
Nova Hotels —Edmonton, AB
- Fins de semaine au besoin
- Hospitalité
- Service à la clientèle
- Anglais
Postuler rapidement
Guest Service Agent
Best Western Plus Port O'Call —Calgary, AB
- Temps plein
- Service à la clientèle
- Hôtel
- Réception
- Assurance Dentaire
Postuler rapidement
il y a 13 jours
Passenger Service Agent
Alliance Ground International —Calgary, AB
- Temps partiel
- Service à la clientèle
- Mathématiques de base
- Diplôme d'études secondaires
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 10 jours
Lead Front Desk Agent
The Element by Westin Calgary Downtown —Calgary, AB
- Fins de semaine au besoin
- Microsoft Office
- Hôtel
- Réception
Postuler rapidement
12 h
Guest Service Agent
Sandman Hotel Group —Grande Prairie, AB
- Temps partiel
- Service à la clientèle
- Hôtel
- Comptabilité
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Multi-Property VIP & Luxury Reservations Specialist
FAIRMONT —Jasper, AB
- À partir de 26,21 $ de l’heure
- Temps plein
- Hospitalité
- Microsoft Office
- Hôtel
Postuler rapidement
Travel Agent / Consultant
Trip Tingle INC —Calgary, AB
- De 30 000 $ à 50 000 $ par an
- Temps plein
- Hospitalité
- Vente
- Service à la clientèle
Postuler rapidement
il y a 2 jours
Guest Services Agent
IHG Hotels & Resorts —West Edmonton, AB
- À partir de 16,50 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
Postuler rapidement
il y a 5 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : reservations agent (alberta)

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Reservations Agent

Lake Louise Inn
Lake Louise, AB

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Détails du poste

Temps plein
Il y a 5 jours

Avantages

Assurance Maladie Complémentaire
Programmes de Bien-être
Gym sur place
Assurance Dentaire
Congés payés
Nourriture à Prix Réduit ou Gratuite
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Stationnement sur place

Compétences

Bilingue
Français
Hospitalité
Service à la clientèle
Anglais
Compétences en informatique
Compétences en communication
Hôtellerie

Description complète du poste

THE PROPERTY

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

WHY US?

Full Time Team Members receive subsidized, furnished, private room with internet, cable and utilities included.
Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
Subsidized Gym Membership & Fitness classes at local recreation centre.
Group Benefit Plan (Health, Dental, Vision) offered at 4th month of employment for Full Time Team Members.
Employee travel program with preferred room rates at Atlific Hotels.
Discounts on Food & Beverage at 3 onsite restaurants.
Be part of a culture that believes in developing talent & promoting from within.
Summer Incentive Bonus Program & Annual Ski Pass Reimbursement Program.

SUMMARY:

Under the direction of the Rooms Inventory Manager, the Reservations Agent is responsible for the accurate and timely management of hotel reservations, inventory updates, and guest booking inquiries. This role plays an important part in supporting hotel revenue performance by ensuring reservations are processed accurately, inventory is maintained correctly, and guests receive exceptional service throughout the booking process.

The Reservations Agent works closely with the Rooms Inventory Manager, Front Office, Sales, Accounting, and other departments to support effective inventory management, rate strategies, and a seamless guest experience.

RESPONSIBILITIES:

Respond to guest inquiries by phone, email, and online channels, providing accurate information regarding room availability, rates, packages, and hotel offerings.
Process individual reservations accurately, including guest details, payment information, special requests, preferences, and applicable documentation.
Provide exceptional guest service while identifying opportunities to upsell room upgrades and value-added options whenever possible.
Maintain accurate reservation details, including notes, fees, taxes, billing instructions, payment details, and guest requests.
Handle reservation cancellations, modifications and no-show processes in accordance with hotel policy
Ensure all reservations are properly entered, updated, and maintained within the hotel's Property Management System.
Manage and monitor reservations received through Online Travel Agencies (OTAs), including Expedia, Booking.com, and other distribution channels.
Reconcile reservations between OTA platforms and hotel systems to ensure accuracy and prevent discrepancies.
Handle reservation cancellations, modifications and no-show processes in accordance with hotel policy.
Assist with maintaining accurate room inventory, availability, rates, restrictions, and booking controls as directed by the Rooms Inventory Manager.
Support the implementation of revenue management strategies, including rate changes, blackout dates, room restrictions, and inventory adjustments.
Prepare and distribute daily On-The-Books reports and assist with reservation reporting as required.
Ensure all Frequent Independent Traveller (FIT) reservations are accurately processed, including contracted rates, billing arrangements, routing instructions, meal vouchers, and special requirements.
Coordinate reservation information and required documentation with Front Desk teams to support smooth guest arrivals and billing processes.
Assist Sales and Accounting departments with reservation records, audits, billing accuracy, and reporting requirements.
Maintain strong communication with operational departments to ensure guest expectations and hotel requirements are properly captured.
Flexibility to cover other functions within the department such as Front Desk.
Other duties as assigned by the Rooms Inventory Manager and Front Office Manager.

QUALIFICATIONS:

2–3 years of experience in hotel specific reservations, front office, or guest services preferred.
Hospitality education or equivalent industry experience considered an asset.
Experience with Opera Cloud PMS or similar Property Management Systems considered an asset.
Experience with online booking platforms and reservation systems considered an asset.
Strong attention to detail with excellent organizational and recordkeeping skills.
Exceptional communication and customer service skills.
Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
Strong computer skills with the ability to learn new systems and software quickly.
Fluent in English; French and additional languages considered an asset.
Ability to work collaboratively with multiple departments and support changing operational needs.
Availability to work occasional evenings, weekends, and holidays as required by hotel operations.
Willingness to relocate. Housing is available with a rental subsidy.

Pay: $21.25-$23.25 per hour

Benefits:

Company events
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Paid time off
Wellness program

Work Location: In person

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