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Customer Service Representative - Inside Sales

Protrans Personnel Services Inc
Halifax, NS

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Détails du poste

Permanent

Avantages

REER

Compétences

Microsoft Word
Logiciels de GRC/CRM
Soutien aux ventes
Tarification
Microsoft Excel
Oracle
Microsoft Outlook
Vente
Service à la clientèle
SAP
Salesforce
Systèmes PGI
Ventes externes
Microsoft Office
Expérience administrative
Ventes internes
Baccalauréat
Plomberie
Système CVC
AS400
Compétences en communication

Description complète du poste

Customer Service Representative – Inside Sales

Location: Halifax, NS
Job Type: Permanent, Full-Time
Salary: $50,000 – $60,000 per year
Schedule: Day Shift, Monday to Friday
Industry: Distribution / Wholesale / Electrical / Industrial / HVAC / Building Materials / Inside Sales

About the Opportunity

Protrans Personnel Services is currently recruiting for a permanent Customer Service Representative – Inside Sales position with a well-established distribution company in Halifax, NS.

This opportunity is best suited for someone with experience in a distribution, wholesale, branch, order desk, counter sales, or technical product environment. The ideal candidate will have hands-on experience supporting customers with quotes, pricing, order entry, product availability, inventory questions, supplier coordination, and customer follow-up.

Experience in electrical distribution, electrical wholesale, industrial distribution, HVAC, plumbing supply, building materials, construction supply, tools, safety, MRO, or similar technical product industries is strongly preferred.

This is not a call centre role. This is a branch-based customer service and inside sales role supporting business customers, account managers, and daily branch operations.

What You Will Do

As the Customer Service Representative – Inside Sales, you will provide professional customer service and sales support in a fast-paced distribution environment.

Key responsibilities include:

Responding to customer inquiries by phone and email
Processing customer orders, quotes, pricing requests, billing inquiries, and order updates
Checking product availability, inventory, pricing, and delivery timelines
Supporting inside sales, counter sales, and account management activities
Assisting customers with product information, order status, and service requests
Coordinating with suppliers, vendors, warehouse teams, branch staff, and outside sales representatives
Handling returns, warranty matters, claims, and customer concerns
Entering and maintaining accurate customer, order, pricing, and billing information in ERP/internal systems
Building strong customer relationships and supporting repeat business
Identifying customer needs and recommending suitable product or service solutions
Managing multiple customer requests and priorities in a branch/distribution environment

What We Are Looking For

The successful candidate will bring a combination of customer service, inside sales, order desk, distribution, and technical product experience.

Required qualifications:

Previous experience in customer service, inside sales, order desk, counter sales, sales support, or account support
Experience in a distribution, wholesale, branch, industrial, construction, or technical product environment
Experience handling quotes, order entry, pricing, inventory availability, customer purchase orders, or supplier coordination
Strong verbal and written communication skills
Strong administrative, organizational, and follow-up skills
Comfortable using ERP systems, order entry systems, CRM tools, or similar business software
Proficiency with Microsoft Office, including Outlook, Excel, and Word
Ability to learn technical products and explain product information to customers
Strong problem-solving skills and ability to adapt quickly to changing priorities
Detail-oriented with the ability to manage orders, pricing, and customer requests accurately
Positive, professional, customer-focused attitude

Preferred experience:

Electrical wholesale or electrical distribution experience
Industrial distribution experience
HVAC, plumbing supply, building materials, construction supply, tools, safety, MRO, or related industry experience
Counter sales or branch customer service experience
Experience supporting account managers or outside sales representatives
ERP experience such as SAP, Oracle, AS400, Microsoft Dynamics, Salesforce, or similar systems
Technical product knowledge or willingness to learn technical products

Ideal Candidate Profile

This opportunity is best suited for someone who is:

Customer-focused and professional
Sales-minded and motivated to grow
Comfortable working with technical products, SKUs, inventory, quotes, and order details
Detail-oriented and accurate
Organized and able to manage multiple priorities
A strong communicator
Competitive, proactive, and solutions-focused
Interested in long-term career growth, including potential advancement into sales or account management

Compensation and Benefits

Salary range: $50,000 – $60,000 per year
Permanent full-time opportunity
Monday to Friday schedule
No evening or weekend shifts
Competitive benefits package
RRSP and retirement savings programs
Employee development and training opportunities
Long-term growth potential within a stable organization

Why Apply?

This is a strong opportunity for someone with distribution, wholesale, order desk, counter sales, inside sales, or technical product support experience who wants to build a long-term career in a professional branch environment.

If you have experience supporting customers in electrical, industrial, HVAC, plumbing, building materials, construction supply, tools, safety, MRO, or another B2B distribution environment, we encourage you to apply.

About Protrans Personnel Services

Protrans Personnel Services Inc. is a leading recruitment firm specializing in transportation, warehousing, distribution, manufacturing, and administrative staffing. With over 30 years of experience, we connect top talent with trusted employers across North America.

How to Apply

Apply directly through this posting today.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Explore more opportunities:
https://www.protrans.ca/en/employees/

Equal Opportunity Employer

Protrans Personnel Services is an equal opportunity employer. Accommodation is available upon request throughout the recruitment process.

AI Disclosure

We use artificial intelligence tools to assist in the initial screening of applications. All final hiring decisions are made by our recruitment team.

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