13 meilleures offres (technical support, calgary, ab) (à pourvoir)

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Bilingual Automotive Software Onboarding Specialist (Fixed Ops)

PBS Systems
Calgary, AB

Postuler dès maintenant

Détails du poste

Temps plein

Avantages

Assurance Dentaire
Congés payés

Compétences

Bilingue
Microsoft Word
Français
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Compétences rédactionnelles
Parler en public
Anglais
Microsoft Office
Diplôme d'études secondaires
Capacités de présentation
Sens de l'organisation
Compétences en informatique
Étiquette au téléphone
Compétences en communication
Expérience en concession
Gestion du temps

Description complète du poste

Company Name: PBS Systems
Job Location: Calgary, AB
Job Type: Full-time, Permanent
No. of Openings: 1
Job Requirement(s): Bilingual (EN-FR)
Internal Job Title: Bilingual v10 Apex Onboarding & Adoption Specialist – Fixed Ops
Reports To: Manager, Software Training & Transitions

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:
The Bilingual v10 Apex Onboarding & Adoption Specialist is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software, in both English and French. This role focuses on helping customers successfully deploy and adopt PBS v10 Apex within their dealership operations, ensuring users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the v10 Apex Onboarding & Adoption Specialist supports customers throughout implementation and beyond, with a focus on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation. The v10 Apex Onboarding & Adoption Specialist will develop a thorough understanding of all software modules, and support customers throughout the deployment and adoption process.

This role will focus on the Fixed Ops (Parts & Service) silos of our software.

Job Responsibilities:

Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex
Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software
Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations
Deliver virtual training sessions to customers within assigned module(s)
Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities
Follow up with customers post-training to support retention, adoption, and long-term success with the software
Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption
Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met
Responds to internal and external training requests in a timely manner
Write up tickets and investigate issues that arise, escalate issues to corresponding teams
Ensure v10 Apex queue is monitored
Maintain documentation and update as processes change within department
Knowledge sharing within own module and others within the v10 Apex team
Take the initiative to learn new products to increase knowledge
Willingness to commit to an ongoing system of education and cross-training
Perform other duties and responsibilities as assigned

Qualifications:

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Excellent communication skills, including presentation and public speaking
Excellent customer service skills and phone etiquette
Strong documentation abilities
Effective time management and organizational skills
Strong problem solving and troubleshooting skills
Strong multi-tasking skills and the ability to prioritize tasks without direction
High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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