6 meilleures offres (customer experience representative, remote) (à pourvoir)

Customer Service & Export Team Lead
ARMSTRONG MILLING CO. LTD —Hagersville, ON
- De 75 000 $ à 80 000 $ par an
- Temps plein
- Service à la clientèle
- Systèmes PGI
- Diplôme d'études secondaires
- Réductions Tarifaires
- Programmes de Bien-être
Postuler rapidement
il y a 1 jour
Remote Canada Post Representative (Calls & Chat) – Bilingual
NQX Canada —Moncton, NB
- 19,08 $ de l’heure
- Fins de semaine au besoin
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Travail à domicile
Postuler rapidement
il y a 6 jours
Client Success Account Manager
PayByPhone —Toronto, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
- Informatique
- Vente
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Customer Service Representative
Everest Solutions and Images Ltd. —Winnipeg, MB
- De 18,00 $ à 18,50 $ de l’heure
- Temps plein
- Télétravail
- Service à la clientèle
- Compétences rédactionnelles
- Diplôme d'études secondaires
Postuler rapidement
Bilingual (French/English) Patient Support Representative – Remote Canada
TalentWorldGroup —Canada
- 26 $ de l’heure
- 8 Heures
- Télétravail
- Bilingue
- Logiciels de GRC/CRM
- Service à la clientèle
- Travail à domicile
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 8 jours
Bilingual Customer Service Representative
AWS Logistics Partners —Mississauga, ON
- 23,76 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
Postuler rapidement
10 h

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Customer Service & Export Team Lead

ARMSTRONG MILLING CO. LTD
Hagersville, ON

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Détails du poste

Permanent | Temps plein
Il y a 1 jour

Avantages

Tenue Décontractée
Réductions Tarifaires
Assurance Maladie Complémentaire
Programmes de Bien-être
Cotisation égale au RÉER
Assurance Dentaire
Bourses d'Études
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Stationnement sur place

Compétences

Service à la clientèle
Chaîne d'approvisionnement
Systèmes PGI
Diplôme d'études secondaires
Baccalauréat
Sens de l'organisation
Compétences en informatique
Logistique
Production
Diplôme d'études collégiales (hors Québec)
Affaires
Gestion logistique
Compétences en communication

Description complète du poste

Tired of sitting in traffic all day on your commute to Toronto?

Join a growing, family-owned manufacturer where you can build a long-term career right here in Haldimand County.

About Us

At Armstrong Milling, we’re not just filling bags of bird seed and making flour—we’re feeding backyards and pets across North America.

For over 40 years, our family-owned company in Haldimand County has been a trusted leader in the wild bird seed market, supplying branded and custom-blended products for birds and small animals. We operate in a federally regulated environment and take safety, quality, and compliance seriously.

The Opportunity

Armstrong Milling is looking for a Customer Service & Export Lead at our Hagersville-area facility. This role is ideal for someone who thrives in a fast-paced manufacturing environment and enjoys coordinating customer service, exports, compliance, and cross-functional communication.

As the Customer Service & Export Lead, you will play a key role in supporting our Canadian and U.S. customers, coordinating order entry, delivery timing, export documentation, and customer compliance activities. You will also help coach and support the Customer Service team while working closely with Sales, Production, Inventory, Logistics, and Finance.

Key Responsibilities

Manage customer service and order entry for key accounts, including U.S. business and Canadian Tire.
Set and revise delivery dates based on production capacity and inventory availability.
Communicate lead-time changes to Customer Service Representatives and the Sales Manager.
Coordinate shipments with production scheduling to support on-time delivery and reduce compliance fines.
Assist with EDI integration and provide customers with accurate SKU information.
Maintain direct ship orders and ensure required border crossing and container documentation is completed accurately.
Support and coach the Customer Service team in order entry and outbound logistics.
Report price discrepancies to Sales on a weekly basis.
Ensure products are registered in the appropriate U.S. states prior to shipment.
Prepare and maintain paperwork required for cross-border shipments.
Act as a notary for Armstrong Milling for export documentation.
Send weekly and monthly metrics reports on fill rates, sales, and forecasting.
Maintain a library of customer compliance program documentation.
Develop a strong understanding of customer compliance portals and programs.
File and manage formal compliance disputes where needed.
Work with internal teams to minimize customer penalties and improve service performance.
Escalate invalid penalties to senior customer contacts when appropriate.
Participate in continuous improvement initiatives and required company meetings.
Maintain confidentiality and support a safe, compliant workplace.

What We’re Looking For

4–6 years of experience in customer service, order management, logistics or export/import operations, ideally in manufacturing or distribution
1–2 years in a senior coordinator or lead capacity supporting a team or key accounts
College diploma in Business, Supply Chain or Logistics or a related field; bachelor’s degree is an asset
Experience with cross-border shipments, customer compliance programs or retail customer portals is a strong asset
Experience in customer service, export coordination, logistics, supply chain, or order management.
Experience in a manufacturing, distribution, or federally regulated environment is an asset.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and deadlines in a fast-paced setting.
Strong communication, computer and problem-solving skills.
Confidence working across departments and with external customers.
Experience using ERP systems, spreadsheets, and order entry tools.

Working Environment

Based at Armstrong Milling head office in the Hagersville / Nelles Corners area.
On-site role with some work-from-home flexibility as needed.
Full-time position in a collaborative, safety-focused manufacturing environment.

Why Join Armstrong Milling?

Avoid the long commute to Toronto and work closer to home.
Join a stable, family-owned company with a strong reputation in the market.
Be part of a team that supports customers across North America.
Take on a lead role with meaningful impact across customer service, exports, and compliance.
Work in an environment that values safety, teamwork, and continuous improvement.

Pay: $75,000.00-$80,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Employee assistance program
Extended health care
On-site parking
RRSP match
Store discount
Tuition reimbursement
Vision care
Wellness program

Ability to commute/relocate:

Hagersville, ON: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School (preferred)

Work Location: In person

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customer experience representative emplois - remote

Customer Service & Export Team Lead

Remote Canada Post Representative (Calls & Chat) – Bilingual

Client Success Account Manager

Customer Service Representative

Bilingual (French/English) Patient Support Representative – Remote Canada

Bilingual Customer Service Representative

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