6 meilleures offres (customer experience representative, remote) (à pourvoir)

Pension Outsourcing - Customer Service Representative (Remote)
WTW —Toronto, ON
- De 48 000 $ à 60 000 $ par an
- Temps plein
- Télétravail
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8 h
Customer Service Representative
Cakeworks Inc. —Calgary, AB
- De 15 $ à 18 $ de l’heure
- Temps partiel
- Service à la clientèle
- Anglais
- Boulangerie
- Congés payés
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 2 jours
Customer Experience Coordinator
Kyocera Document Solutions Canada —Montréal, QC
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Expérience en gestion
- PMP
- Programmes de Bien-être
- Indemnité kilométrique
Postuler rapidement
il y a 12 jours
Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative
French Canadian Bauer Hockey/ Cascade Maverik Lacrosse —Ville de Québec, QC
- De 20 $ à 23 $ de l’heure
- Télétravail
- Bilingue
- Microsoft Word
- Logiciels de GRC/CRM
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Client Success Account Manager
PayByPhone —Toronto, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
- Informatique
- Vente
- Assurance Dentaire
- Programme d'Aide aux Employés
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Customer Service Representative
Everest Solutions and Images Ltd. —Winnipeg, MB
- De 18,00 $ à 18,50 $ de l’heure
- Temps plein
- Télétravail
- Service à la clientèle
- Compétences rédactionnelles
- Diplôme d'études secondaires
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Customer Service Manager
Athletic Knit —Toronto, ON
Ensure the accurate and timely processing of stock and custom orders while maintaining high service standards. Employment Type: *Full Time - Permanent.
80 000 $ par an
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6 h
Pension Outsourcing - Customer Service Representative (Remote)
WTW —Toronto, ON
Adhere to assigned schedule during breaks, inbound and outbound calls. We’ve worked closely with clients to develop some of the most advanced benefit design…
De 48 000 $ à 60 000 $ par an
8 h

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer experience representative (remote)

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Pension Outsourcing - Customer Service Representative (Remote)

WTW
Toronto, ON

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Détails du poste

Temps plein
Il y a 8 heures

Compétences

Microsoft Word
Français
Investissement
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Anglais
Windows
Microsoft Office
Mathématiques
Compétences en informatique

Description complète du poste

Description

WTW benefit consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and communicating all types of retirement plans.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Respond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action is taken, including follow up
Research participant questions and plan issues
Maintain complete and accurate case notes
Work closely with other customer service representatives and client representatives
Complete special projects as needed
Communicate on a proactive basis
Participate in team meetings and training
Read and understand the client's plan documents, amendments, etc.
Follow procedures and guidelines
Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer's confidence
Possess the ability to analyze and solve problems in a changeable work environment
Possess a cooperative and positive attitude towards customers and team members
Drive first call resolution while recognizing barriers to excellent service and work towards eliminating them
Ability to multitask, prioritize and manage time effectively
Adhere to assigned schedule during breaks, inbound and outbound calls
Demonstrate strong listening, questioning and call control technique

Qualifications

The Requirements

Excellent ability to communicate effectively with a strong customer service focus
Strong mathematical and personal computer skills
Working knowledge of defined benefit pension plans
3+ years in a customer service setting
Proficiency in English, both written and oral
Proficiency in French is preferred
Proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word, Outlook and Teams)
Strong attention to detail
Ability to understand and follow oral and written instructions
Ability to successfully work in a team environment

Compensation

The base salary compensation range being offered for this role is $48,000 to $60,000 CAD per year.

This role is also eligible for an annual short-term incentive bonus.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer

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