Job Description: Assistant General Manager
Department: Operations & Logistics
Job Type: Full-time
Patty Slaps is more than a burger. It's a place with a pulse.
Built on the idea of better ingredients and a better experience, Patty Slaps has grown into one of Canada's top-performing burger concepts. As we continue expanding, we're looking for operational leaders who can turn standards into results and help build exceptional teams that deliver memorable guest experiences every day.
As the Assistant General Manager, you are the operational engine of the branch.
You are responsible for executing Patty Slaps' operational standards, policies, and systems on a daily basis. You ensure smooth operations, support team performance, and maintain consistent execution across all areas of the restaurant.
Working closely with the General Manager, Team Leads, and Team Members, you play a key role in maintaining operational excellence, supporting team development, and ensuring compliance with company standards. You also provide valuable operational insights that contribute to continuous improvement and branch performance.
Execute daily operations in accordance with Patty Slaps standards and procedures
Manage shift flow to ensure efficient and seamless service
Adjust staffing assignments and operational priorities based on real-time business needs
Maintain operational readiness, cleanliness, organization, and inventory levels
Identify operational challenges and recommend solutions to the General Manager
Monitor Team Lead performance and provide day-to-day coaching and support
Ensure consistent execution of company procedures across all shifts
Place supply orders according to approved inventory levels and company guidelines
Verify deliveries for accuracy, quality, and completeness
Communicate with vendors to resolve routine issues and discrepancies
Monitor product rotation and inventory practices to minimize waste
Escalate vendor concerns to the General Manager when necessary
Support the evaluation of vendor performance and service quality
Complete cash counts and register reconciliations at the end of shifts
Ensure accurate recording of sales, labor, and operational data
Report discrepancies and irregularities to the General Manager
Monitor labor costs and supply usage throughout daily operations
Ensure Team Leads follow financial procedures and controls
Support initiatives that improve operational efficiency and financial performance
Conduct daily quality control and compliance checks
Complete food safety, sanitation, and operational checklist requirements
Monitor compliance with company standards in real time
Record quality control findings, incidents, and operational observations
Report compliance concerns and corrective actions to the General Manager
Ensure Team Leads consistently follow established procedures and standards
Lead by example and demonstrate Patty Slaps values during every shift
Train, coach, and support Team Leads on operational procedures
Motivate team members through recognition, guidance, and support
Clearly communicate daily priorities and expectations
Assist in resolving routine operational and team-related issues
Provide feedback and team insights to the General Manager
Contribute to the development of future leaders within the branch
Execute marketing initiatives according to company strategies and guidelines
Set up promotional materials and prepare teams for campaign launches
Monitor guest engagement during promotions and special initiatives
Interact with guests to encourage participation and enhance the customer experience
Provide feedback on campaign performance to the General Manager
Recommend local initiatives that support branch performance
Submit shift summaries, quality control logs, and compliance reports
Support the tracking of SOP adherence and operational performance
Assist in maintaining and updating operational documentation
Ensure records and reports are accurate, complete, and submitted on time
Strong operational leadership skills
Ability to make decisions quickly in a fast-paced environment
Excellent organizational and prioritization abilities
Proactive, solution-oriented mindset
Strong communication and coaching skills
Ability to perform effectively under pressure while maintaining standards
High level of accountability and ownership
Attention to detail and commitment to continuous improvement
Minimum 2 years of management or supervisory experience in the restaurant industry
Experience leading teams and coordinating operations
Understanding of labor management, scheduling, inventory control, and quality assurance practices
Bilingual (French & English) required
Full-time position
Flexible schedule including mornings, evenings, weekends, and holidays
Fast-paced, high-volume restaurant environment
Active floor presence during operations
Standing and walking for extended periods
Full availability required, including weekends
Availability for opening, closing, and peak business periods
Ability to respond to operational needs when required
Competitive salary
Performance-based growth opportunities
Leadership development and career advancement
Opportunity to contribute to the growth of a rapidly expanding Canadian brand
Structured, fast-paced, and team-oriented work environment
At Patty Slaps, operational excellence isn't achieved through procedures alone—it's built by the people who bring them to life every day.
We're looking for someone who can support teams, maintain standards, solve problems proactively, and play a direct role in the success of the branch.
Everything we do is intentional. That intention is reflected in every detail of execution.
Work Location: In person
