8 meilleures offres (customer experience representative, remote) (à pourvoir)

Sales Support Specialist - Canada
D&H —Mississauga, ON
- Télétravail
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Bourses d'Études
Full-Time Bilingual Inbound Customer Service Representative (No Sales) – Work from Home
TWCC —Winnipeg, MB
- De 20,50 $ à 22,55 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Outlook
- Service à la clientèle
- Assurance Dentaire
- Assurance Vision
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il y a 5 jours
Bilingual French/English Customer Service Agent REMOTE
AnswerNet —Winnipeg, MB
- 19,50 $ de l’heure
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
Postuler rapidement
Customer Service Representative
Cakeworks Inc. —Calgary, AB
- De 15 $ à 18 $ de l’heure
- Temps partiel
- Service à la clientèle
- Anglais
- Boulangerie
- Congés payés
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 2 jours
Customer Experience Coordinator
Kyocera Document Solutions Canada —Montréal, QC
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Expérience en gestion
- PMP
- Programmes de Bien-être
- Indemnité kilométrique
Postuler rapidement
il y a 12 jours
Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative
French Canadian Bauer Hockey/ Cascade Maverik Lacrosse —Ville de Québec, QC
- De 20 $ à 23 $ de l’heure
- Télétravail
- Bilingue
- Microsoft Word
- Logiciels de GRC/CRM
Postuler rapidement
Client Success Account Manager
PayByPhone —Toronto, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
- Informatique
- Vente
- Assurance Dentaire
- Programme d'Aide aux Employés
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Call Center Representative
PawLine Co —À domicile
- De 65 000 $ à 120 000 $ par an
- Temps partiel
- Télétravail
- Service à la clientèle
- Pas d'expérience requise
- Compétences en informatique
- Congés payés
- Travail à domicile
Postuler rapidement
4 h

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Customer Service Representative (Broadband)
Wesco —Mississauga, ON
Process payments for cash account customers. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical,…
De 21,63 $ à 27,04 $ de l’heure
Customer Support (Weds - Sun)
Youtooz —Toronto, ON
Engaging with our community on social media by responding to support inquiries and feedback. We’re on the lookout for a Customer Support Representative who will…
De 45 000 $ à 48 000 $ par an
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer experience representative (remote)

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Sales Support Specialist - Canada

D&H
Mississauga, ON

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Détails du poste

Avantages

Assurance Dentaire
Bourses d'Études
Congés payés
Travail à domicile
Assurance Vision

Compétences

Microsoft Word
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Centre d'appels
Microsoft Office
Matériel informatique
Compétences en informatique
Diplôme d'associé
Compétences en communication

Description complète du poste

Sales Support Specialist

This is a hybrid role that can be based in either Toronto-Canada, Harrisburg-PA or Tampa-FL.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values

Responsibilities

CUSTOMER FACING

Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests.
Provide customers with product and service information.
Keep customer information and activities current by using our CRM tool.
Manage inbound customer calls, emails and IMs.
Resolve customer issues.
Welcome, educate and activate new accounts.
Project a professional company image through phone, email and instant message interaction.

SUPPORT

Support sales team, learn D&H sales process.
Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA.
Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
“Sit in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone.

Work cohesively and in the support of the Sales Rep and their accounts.

Order entry, product bids and quotes.
Assist in reactivating inactive accounts.
Adhere to all company policies, procedures and ethics including company attendance policy.

ADDITIONAL DUTIES

Process product returns [RMAs].
Interact with vendors as well as co-owners in other departments.
Attend training sessions as required.
Meet Service Level Agreements, customer service team goals and targets including call handling quotas.
Keep work area neat, clean and hazard free.
Must work in other areas, as needed for cross training and/or workload.
Other related duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, and/or ABILITIES

Basic knowledge of computer hardware.

Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.

Professional verbal and written communication skills.

Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION and/or EXPERIENCE

Education

o Associate’s degree or higher education preferred.

Experience

o 1 to 3 years of office or call center-based customer service experience.

EOE

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customer experience representative emplois - remote

Sales Support Specialist - Canada

Full-Time Bilingual Inbound Customer Service Representative (No Sales) – Work from Home

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Customer Experience Coordinator

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Client Success Account Manager

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer experience representative (remote)

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