10 meilleures offres (bilingual customer service representative, toronto, on) (à pourvoir)

Compliance Associate -Customer Due Diligence- Pharmaceutical-Bilingual
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Holiday Inn & Suites Mississauga West / Meadowvale —Mississauga, ON
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HCD Furniture Store —Scarborough, ON
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GREENLIGHT TRAFFIC AND DISTRIBUTION INC. —Mississauga, ON
- De 18 $ à 21 $ de l’heure
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il y a 9 jours
Guest Service Representative
Motel 6 Whitby —Whitby, ON
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il y a 4 jours
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ClubLink —King City, ON
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Northbridge Financial Corporation —Toronto, ON
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Bilingual (French/English) Customer Service Representative (Contract/Part-time)
Service Ontario (private office) —Markham, ON
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4 h
Bilingual Customer Care Representative (French/English)
Ronco Safety —Concord, ON
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Compliance Associate -Customer Due Diligence- Pharmaceutical-Bilingual

HANSAmed Citagenix
Mississauga, ON

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Détails du poste

Avantages

Assurance Dentaire

Compétences

Bilingue
Microsoft Word
Français
Utilisation d'un ordinateur
Microsoft Excel
Service à la clientèle
SAP
Compétences rédactionnelles
Anglais
Microsoft Office
Baccalauréat
Sens de l'organisation
Compétences en informatique
Étiquette au téléphone
Compétences en communication
Gestion du temps

Description complète du poste

✓ Pension ✓ Dental Insurance ✓ Bonuses ✓ Health Insurance

✓ Weekdays ✓ 8hr ✓ Days

HANSAmed Ltd is an importer and distributor of Drugs including Narcotics, Prescription, ethical and OTC drugs, Medical Devices (MD), Cell-Tissue-Organs (CTO) and Natural Health Products (NHP) in Canada. Also, HANSAmed Ltd dba Citagenix is importer and distributor of Medical Devices (MD), and Human-Cell-Tissue products (HCTP) in USA. We are committed to providing exceptional service and brand awareness to thousands of hospitals, dental and oral surgery clinics that we serve in Canada, the United States and around the world. HANSAmed represents leading brands in their respective categories.

Accessibility Statement

Hansamed is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by Hansamed throughout the recruitment, selection and/or assessment process to applicants with disabilities.

The Compliance Associate – Customer Due Diligence position is a specialty role primarily related to “Know Your Customer” and “Due Diligence” processes and will involve the verification, identification, tracking, monitoring of customers ordering controlled substances from HANSAmed Ltd ensuring compliance to internal processes and the Narcotic Control Regulations (C.R.C., c. 1041).

Location: Mississauga, ON.

Type: Hybrid, In office 3–4 days per week

Languages: Functional Bilingual (English and French)

Key Responsibilities

70%

Ensure that required documentation is received from customers regarding “Know Your Customer” process.
Conduct customer due diligence and make recommendations on controlled substance purchase eligibility, ensure that pending orders are appropriately released, verify applicable licensing/ documentation for customers ordering prescription products.
Review pending orders in the Suspicious Order Monitoring (SOM) system, and make informed procedural decisions to release orders based on size, frequency, and pattern of controlled substance orders to comply with internal procedures and Narcotic Control Regulations.
Review customer information, including but not limited to, product history reports, internet searches, and controlled substance documentation to comply with the Narcotic Control Regulations.
Obtain additional information from customers regarding their controlled‑substance orders, through phone calls as needed, and clearly document all pertinent details in the SOM system.
Secure information, via controlled substance documents, justification letters, and product history reports, and perform internet searches to conduct customer due diligence.
Document and summarize key facts and make recommendation on controlled substance purchase eligibility.
Clearly document in the system all pertinent information, and articulate a low-and-high level response for internal audits and escalations.
Maintain all documentation and necessary records for controlled substance customer order activity.
Perform trend analysis of customer orders (on amount, frequency) to distinguish Suspicious Transactions, and report such transactions to Health Canada, when applicable.
Effectively communicate due diligence information to management, customers, Sales and other internal departments.

20%

Obtain AQPIC authorization, support duties related to Narcotics activity onsite (e.g., Product receiving, inspection, distribution, monthly reporting, etc.)
Support full process for returns and Quality Product Complaints for controlled substances
Preparation, review and maintenance of any logs, spreadsheet, or records related to controlled substances “Know Your Customer” and “Due Diligence” processes

10%

Support submission of monthly narcotics report to Health Canada, with particular focus on accidental, loss, destruction or theft
Other responsibilities related to Quality or Regulatory activities

Requirements

Pre-Requisite for this position:

Technical

Bachelor’s degree in science or a related field (e.g., Biology, Chemistry, Biochemistry, Biotechnology, Kinesiology, Pharmacology, Pharmacy, Biomedical Sciences, etc.).

2+ years of experience working with controlled substances or related experience in an associate/ representative or above role.

Languages: Functional Bilingual (English and French)

Do not apply i f you do not meet the Technical requirements outlined above and Language

Skills & Competencies

Good telephone etiquette and effective dispute resolution
Knowledge of Narcotic Control Regulations (C.R.C., c. 1041)
Ability to accurately document customer due diligence information
Ability to work with complex customer service issues
Good time management skills and the ability to prioritize work and meet deadlines
Excellent writing and communication skills in English
Very good computer knowledge, MS office (Word, Excel), Adobe, Network environment
Strong Self-management skills and Organizational skills
Strong problem-solving and decision skills
SAP experience is an asset
Ability to multi-task
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Good attention to detail and accuracy

Languages: Functional Bilingual (English and French)

Compensation:

The posted range for this position is $50,000.00 – $60,000.00 which is the expected salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining pay within the posted range including education, prior experience, training, skills, certifications, location/labor market, internal equity, etc.

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