15 meilleures offres (customer experience representative, remote) (à pourvoir)

Billing and Implementation Specialist
Event Temple —À domicile
- De 50 000 $ à 65 000 $ par an
- Temps plein
- Télétravail
- Vente
- Service à la clientèle
- Hôtel
- Assurance Dentaire
Postuler rapidement
2 h
Représentant(e) bilingue en expérience client (Télétravail – Québec)
Waste Logic —Ville de Québec, QC
- Fins de semaine au besoin
- Télétravail
- Bilingue
- Microsoft Word
- Microsoft Excel
Postuler rapidement
Client Success Representative
JumpDEMAND Inc. —Calgary, AB
- Temps plein
- Télétravail
- Bilingue
- Informatique
- Marketing
- Assurance Dentaire
- Travail à domicile
Postuler rapidement
il y a 7 jours
Technical Service Representative
Jacuzzi Group —Mississauga, ON
- À partir de 55 000 $ par an
- Heures supplémentaires
- Télétravail
- Bilingue
- Service à la clientèle
- Systèmes PGI
- Assurance Dentaire
- Congés payés
Postuler rapidement
Sales Support Specialist - Canada
D&H —Mississauga, ON
- Télétravail
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Bourses d'Études
Full-Time Bilingual Inbound Customer Service Representative (No Sales) – Work from Home
TWCC —Winnipeg, MB
- De 20,50 $ à 22,55 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Outlook
- Service à la clientèle
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 4 jours
Customer Service Representative
Cakeworks Inc. —Calgary, AB
- De 15 $ à 18 $ de l’heure
- Temps partiel
- Service à la clientèle
- Anglais
- Boulangerie
- Congés payés
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 1 jour
Bilingual French/English Customer Service Agent REMOTE
AnswerNet —Winnipeg, MB
- 19,50 $ de l’heure
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
Postuler rapidement
Bilingual EN/FR Customer Service
Premier NX —Rothesay, NB
- De 17 $ à 18 $ de l’heure
- Temps plein
- Télétravail
- Bilingue
- Compétences en communication
Postuler rapidement
Customer Experience Coordinator
Kyocera Document Solutions Canada —Montréal, QC
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Expérience en gestion
- PMP
- Programmes de Bien-être
- Indemnité kilométrique
Postuler rapidement
il y a 11 jours
Bilingual Relationship Consultant
Manulife —Ville de Québec, QC
- De 59 100 $ à 98 500 $ par an
- Temps plein
- Télétravail
- Bilingue
- Anglais
- Déplacements à prévoir
- Assurance Invalidité
- Assurance Dentaire
il y a 7 jours
Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative
French Canadian Bauer Hockey/ Cascade Maverik Lacrosse —Ville de Québec, QC
- De 20 $ à 23 $ de l’heure
- Télétravail
- Bilingue
- Microsoft Word
- Logiciels de GRC/CRM
Postuler rapidement
Client Success Account Manager
PayByPhone —Toronto, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
- Informatique
- Vente
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Bilingual (French/English) Patient Support Representative – Remote Canada
TalentWorldGroup —Canada
- 26 $ de l’heure
- 8 Heures
- Télétravail
- Bilingue
- Logiciels de GRC/CRM
- Service à la clientèle
- Travail à domicile
- Heures d'arrivée et de départ flexibles
Postuler rapidement
il y a 6 jours
Bilingual Call Centre Representative
Synergie —Ottawa, ON
- 19 $ de l’heure
- Temps plein
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
Postuler rapidement
8 h

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service BDC Representative (Volkswagen Midtown Toronto)
The Humberview Group —Toronto, ON
Make 80–100 outbound calls daily to connect with customers and support service initiatives. Assist customers by reviewing and scheduling recommended or…
De 18 $ à 21 $ de l’heure
il y a 14 jours
Customer Service Manager / Integration Specialist
GALAXY FREIGHTLINE INC. —Mississauga, ON
This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems.
De 75 000 $ à 95 000 $ par an
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer experience representative (remote)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de Workopolis.

Billing and Implementation Specialist

Event Temple
À domicile

Postuler rapidement

Détails du poste

Temps plein
Il y a 2 heures

Avantages

Tenue Décontractée
Assurance Dentaire

Compétences

Vente
Service à la clientèle
B2B
Sens de l'organisation
APIs
Certification Scrum Master
HubSpot
Logiciel-service
Compétences en communication
Hôtellerie

Description complète du poste

Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 6 years in a row and we’re growing rapidly.

We help make travel and events happen. At Event Temple we believe in helping people of great character thrive and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world.

About the role

We are looking for a Billing & Implementation Specialist to join our Customer Success team. In this role, you will be responsible for all aspects of subscription management including billing of renewals, collection, churn processing etc. You will also be responsible for data migration for new customers, and getting them set up on our system with an integration when needed. The successful candidate is a tech-savvy specialist who enjoys working with customers, will lead these responsibilities and provide all necessary reporting relating to their role.

Location: The candidate must be based in Nova Scotia, Canada (remote friendly).

A Day In The Life

As an Implementation And Billing Specialist, your day is dynamic and full of variety, where you’ll play a pivotal role in getting new customers up and running smoothly on our system. You'll regularly liaise with the Customer Success representative in charge of the customer onboarding and be a key point of contact for said customer, ensuring seamless data migration and flawless account creation.

Your day will involve everything from extracting and analyzing data using AI Tools, to defining project parameters and executing seamless imports into the system. You’ll also set up new accounts, create document templates and other relevant material, and set up API/integrations with precision. You’ll collaborate with customers to build custom fields, menus, and other configurations to ensure their experience is perfectly tailored. With each step, you’ll make an impact on the customer journey, ensuring everything runs smoothly and efficiently from start to finish.

Every day offers a chance to contribute directly to a customer's success and help them unlock the full potential of our platform. You will also manage billing aspects of the subscriptions, including invoicing and processing renewals, handling collections, downgrades, cancellations and outstanding payments.

What you will own:

Technical Implementation

Lead data migration for new customers — extract, analyze, clean, and import customer data with precision
Use AI-assisted tools and internal processes to define project scope and execute imports accurately
Configure API integrations between Event Temple and PMS or other hotel technology platforms
Set up new customer accounts and user access with accuracy
Build custom fields, menus, and account configurations as specified per customer
Liaise with the assigned CSM throughout the implementation — you own the technical pieces, they own the relationship
Troubleshoot and resolve any data or integration issues before and after go-live
Create and maintain implementation documentation — data specs, integration guides, process notes
Provide Reports on Import Scopes, timelines and challenges.

Billing & Collections

Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing
Manage collections for overdue accounts and drive reduction of delinquent churn
Conduct monthly billing audits to ensure accuracy across all active accounts
Track and report on AR aging, collections rate, and delinquent churn — with full ownership of this reporting
Maintain accurate records in Stripe and HubSpot; flag and resolve billing discrepancies

Qualifications

Previous experience in a customer-facing role, preferably in B2B SaaS or Hospitality in implementation and billing positions.
Familiarity with CRM platforms (HubSpot preferred) and how billing and CS workflows intersect
Preferably, experience with data migration tools and techniques.
Ability to identify process inefficiencies and suggest improvements.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Strong customer service and relationship-building skills, with a focus on delivering a positive client experience.
Ability to work well both independently and as part of a team.
Strong organizational skills with the ability to manage multiple projects and deadlines.
A keen eye for detail to ensure accuracy in data migration, account setups, and documentation.
Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment.
Passion for data and for helping customers succeed and ensuring a smooth onboarding experience.
Nice to have:
- Experience configuring API integrations between SaaS platforms
- Background in hotel sales & catering systems.
- Hands-on experience with Stripe for subscription billing and collections

What type of person joins Event Temple?

You’re a person who is self-motivated, resilient, and quick to adapt to new obstacles.
You’re looking for an alternative to the corporate abyss.
You want a place where your ideas matter and impact significantly.
You value freedom, and you want to play on a winning team with others who feel the same way.
You want to help build a future where there are more events, travel, and experiences, not less.
It’s this long-term, bigger picture that makes you feel both inspired and engaged.

Benefits:

Friendly co-workers
Work From Home/Remote
Health and dental benefits
Casual dress code (obv.)
Competitive compensation
Building a company and being a part of a success story

Next steps

The eligible applicants will be contacted.

20 minute pre-screen
1 hour tactical interview
1 hour culture interview
3 successful reference checks

Salary range: 50k to 65k (the final range will be defined based on experience).

We don't offer relocation support for this job posting.

ufIEaF9tEI

Postuler rapidement

Affinez votre recherche

customer experience representative emplois - remote

Billing and Implementation Specialist

Représentant(e) bilingue en expérience client (Télétravail – Québec)

Client Success Representative

Technical Service Representative

Sales Support Specialist - Canada

Full-Time Bilingual Inbound Customer Service Representative (No Sales) – Work from Home

Customer Service Representative

Bilingual French/English Customer Service Agent REMOTE

Bilingual EN/FR Customer Service

Customer Experience Coordinator

Bilingual Relationship Consultant

Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative

Client Success Account Manager

Bilingual (French/English) Patient Support Representative – Remote Canada

Bilingual Call Centre Representative

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer experience representative (remote)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact