[1] Please do not contact the office directly (by phone or email) to apply or inquire about the position; only applications and inquiries through Indeed will be considered.
[2] Please Note:
(1) Applications without responses to the Customized Pre-screening questions will not be considered.
(2) Do not use AI to generate your responses.
(3) Should you have a successful interview, references will be required as part of your application process, and if needed, they will be requested at the conclusion of your in-person interview.
[3] Due to the extensive amount of training that is being offered for this position, the ideal candidate for this position is looking to establish themselves/ continue in the dental field, and in administration. This is not a position that is being hired for an a "casual" basis.
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Sterilization Assistant plus Dental Receptionist/ Administrator needed for Established West Toronto Practice (Bloor St W and Jane St)
We are an established but growing family dental practice in West Toronto (at Bloor St W and Jane St) with 4 chairs (1 dentist, 2.5 hygienists) looking for a friendly, flexible, easy-going, eager-to-learn receptionist ideally with a minimum of 1 years’ experience in reception (but not required), interested in getting into the dental field as a receptionist and sterilization assistant. The position will be split between front desk and back clinical area.
Your responsibilities will be shared between:
(1) The clinical area: assisting the lead dental assistant with reprocessing dental instruments and dental operatory room turnover as needed
and;
(2) The reception area: You will be responsible for helping the lead receptionist with front desk duties using our office management software (Oryx) : recare calls, submitting treatment planning, referrals and intake of specialist reports, dental predeterminations, billing and dealing with dental insurance when not needed for clinical duties.
You will be required to cover the reception area when the lead receptionist is off and basic dental assisting duties when the lead dental assistant is off.
The successful candidate will possess:
- Can display high proficiency with their basic customer service skills
- Can display high proficiency and confidence with a professional level of communication - both written and verbal (direct to patient/ customer and over the phone), at all times
- Ability to reliably and consistently attend required shifts
- Strong English communication abilities (both written and verbal)
- Fast learner
- Attention to detail
- Curiosity to learn
- Eager to learn new skills and pulling to put in the work required to learn and excel at these new skills
- Confident to ask clarification questions while listening to the answer and applying the information learned
- Respectful and mindful of their limits while in training, and able to perform tasks and duties precisely as instructed
- Consistent ability to follow written or verbal multi-step protocols/ checklists with a high degree of accuracy, and to successful completion
- Thrive in a fast-paced environment
- Proven interpersonal skill
**The successful applicant will receive any needed training as part of onboarding, once on payroll (ie. paid and after official start date), including:
(1) Online modules to introduce you to dental terminology, dental administration and reception basics, and our software program (Oryx),
(2) limited one-on-one training sessions on office-specific protocols, on-the-job training with one of our team members
(3) Online module to receive your certification in IPAC and Reprocessing of Medical Devices (if you are not already certified) , as well as on-the-job training with our dental assistant and hygienist
Required hours:
- Monday: 8:45 AM - 5:15 PM = 7.5 billable hours (8.5 H day, with a 1h unpaid lunch)
- Tuesday: 7:45 AM - 4:15 PM = 7.5 billable hours (8.5 H day, with a 1h unpaid lunch)
- Wednesday: 7:15 AM - 3:45 PM = 7.5 billable hours (8.5 H day, with a 1h unpaid lunch)
- Thursday: 7:45 AM - 4:15 PM = 7.5 billable hours (7.5-8.5 H day, with a 1h unpaid lunch)
- Friday: 7:15 AM - 1:00 PM = 5.25 billable hours (5.75 H day, 0.5h unpaid break)
- Total: 35.25 billable hours
- NOTE: an 8.0 H work day Mon to Thurs (and 5.0 H on Friday) may be discussed
Note re: hours. Should you prefer to start later and therefore end later to “close” the day, that *may* be able to be accommodated for some of (but not all, and not the majority) your days, in coordination with the preference of the lead receptionist and can be discussed after you are hired.
Commute: We are located at Bloor St and Jane St, just steps from Jane Station. We are best accessed by public transit (Jane station), biking or walking. Parking is not available in the building. There are numerous nearby Green P lots, side street parking is possible with some effort.
Position start date: As soon as possible
Qualifications
- Proficient in Microsoft Office, data entry, and clerical tasks
- Strong customer service skills with experience in front desk operations
- Familiarity with multi-line phone systems and phone etiquette
- Office experience preferred
- Ability to communicate effectively in English
- Medical or dental office experience a plus
- Detail-oriented with the ability to handle filing and administrative tasks efficiently
Certifications:
Hourly rate:
Starting rate will be commensurate with your: (1) level of experience/ amount of training needed and (2) my assessment of your skills at an in–person interview:
(1) dental administration/ reception tasks
(2) sterilization technician duties
$19.00: <2yr reception/ admin (non dental-specific) & do not have sterilization technician certification or experience
$19.50-$20.00: >2yr reception (non dental-specific) & have sterilization technician certification and experience
$20.00- $20.50: <2yr reception/ admin experience (dental-specific), with OR without sterilization technician certification and experience
$21.00-$22.00: > 2 years reception/ admin experience (dental-specific), without sterilization technician certification and experience
$22.50+: >2 years dental-specific reception/ admin experience and have sterilization technician certification and experience
Job Type: Full-time
Pay: $19.50-$25.00 per hour
Benefits:
Application question(s):
- Please explain what tools you use you keep yourself organized.
- How do you prioritize tasks?
How do you determine degree of priority?
How do you do so when the job/ material is new to you and you are still training?
- What methods do you use to ensure that you are able to learn the material taught to you during training?
What do you do to make sure you are able to accurately apply the information taught to you during training to successfully complete the tasks that are required of you?
Experience:
- Receptionist: 1 year (preferred)
Licence/Certification:
- IPAC certification (preferred)
Work Location: In person
