Overview
Job Title: Medical Administrative Assistant – Physiotherapy Clinic (MVA / WSIB / EHC Experience Preferred)
Location: Brampton, ON
Job Type: Full-time / Part-time
Schedule: Day, evening, and weekend availability may be required
Compensation: Competitive, based on experience
About Us
We are a busy, multidisciplinary physiotherapy clinic in Brampton providing high-quality care including physiotherapy, chiropractic, and massage therapy services. We are seeking a detail-oriented and reliable Administrative Assistant with experience in medical billing and insurance processes.
Greet patients and provide a professional, welcoming front desk experience
- Manage appointment scheduling, confirmations, and follow-ups
- Handle high-volume phone calls, emails, and patient inquiries
- Process billing for MVA (Motor Vehicle Accident), WSIB (Workplace Safety & Insurance Board), and EHC (Extended Health Care) claims
- Verify insurance eligibility and submit claims through various portals
- Prepare and manage patient files, intake forms, and consent documentation
- Coordinate with healthcare providers regarding patient schedules and treatment plans
- Maintain accurate records using clinic management software
- Collect payments and process invoices/receipts
- Ensure compliance with clinic policies, privacy laws, and administrative procedures
- Perform general administrative duties (filing, scanning, data entry, etc.)
Requirements
- Previous experience in a physiotherapy, chiropractic, or medical clinic (strongly preferred)
- Knowledge of MVA, WSIB, and EHC billing procedures
- Familiarity with insurance portals and claim submissions
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Proficient in computer systems and clinic software (e.g., Universal)
- Ability to work in a fast-paced environment and handle multiple priorities
- Professional, reliable, and detail-oriented
Assets (Preferred but Not Required)
- Experience with HCAI system (for MVA billing)
- Experience handling direct billing and insurance coordination
- Multilingual skills (an asset in diverse communities)
- Knowledge of medical terminology
Pay: $18.00-$19.00 per hour
Work Location: In person
