Restaurant General Manager (RGM)
Jersey Mike’s – Join a Winning Team
We are Bursting with Opportunities!
NOW HIRING A GM FOR OUR LOCATION COMING SOON IN Kelowna
At Jersey Mike’s, hospitality isn’t just part of the job; it’s who we are. We’re looking for people who genuinely enjoy connecting with others, sparking conversations, and bringing positive energy to every guest interaction. Our tradition is built on a strong sense of community and a commitment to helping our people grow both personally and professionally. Our goal is to serve the highest‑quality sub sandwiches, with genuine gratitude and care for every guest who walks through our doors. We embrace a culture of giving, where supporting our communities and helping others succeed is at the heart of everything we do.
About the Role:
Reporting to the District Manager (DM), the Restaurant General Manager (RGM) is a hands-on, people-driven leader who creates a welcoming environment for both guests and team members. This role is perfect for someone who thrives on engaging with others, leading conversations, and building strong relationships that inspire great service and a positive team culture.
The RGM is responsible for managing the daily operations of a single restaurant (generally 15-30 employees) while ensuring high quality food and exceptional guest satisfaction.
In this role, you are responsible for maximizing sales and profitability, maintaining brand standards, and upholding all corporate policies and procedures. This role also includes leading effective training and development, supporting employee retention, and driving key restaurant outcomes, including increased sales and profitability.
What You’ll Do:
- Direct and manage the day-to-day operational performance of the restaurant.
- Oversee efficient, accurate food preparation and product sales to ensure excellent guest satisfaction and resolve guest concerns effectively.
- Ensure health and safety regulations, food safety standards, brand guidelines, company policies, and government and employment laws are consistently followed.
- Maintain a restaurant that is clean, organized, and well‑kept, including proper preventive maintenance and correct use of all equipment and facilities.
- Lead overall operating performance by identifying opportunities, developing action plans, and delivering strong results across all operational KPIs; proactively address operational gaps and risks.
- Execute approved local marketing initiatives and limited‑time offers (LTOs) to support brand awareness, guest engagement, and sales growth.
- Take full responsibility for P&L performance; review financial and operational reports, identify trends, and take action to improve results while balancing short‑ and long‑term goals.
- Manage labor costs to meet targets, control food costs through accurate inventory practices and waste reduction, and follow all cash‑control and security procedures, including reconciliations and deposits.
- Maintain inventory and manage brand‑standard prep and par systems to support daily business needs.
- Recruit, select, hire, onboard, and retain effective team talent; maintaining a bench plan for future leaders.
- Provide coaching, feedback, recognition, and performance management; address performance issues through training and progressive discipline when necessary.
- Delegate effectively to build team capability while remaining accountable for overall restaurant performance.
- Resolve team concerns promptly and foster a safe, inclusive, respectful, and positive work environment.
- Demonstrate strong decision‑making, integrity, and accountability in all aspects of the role.
- Maintain availability for evenings, weekends, and holidays, with consistent, on‑time attendance for all scheduled shifts, meetings, and training.
What You’ll Bring:
- High school diploma or GED required; two years of college preferred.
- 2-4 years of restaurant management experience, ideally within a QSR environment.
- Valid driver’s license and reliable transportation, with the ability to travel to other locations for training, coverage, daily bank deposits, stock pickups, or other business needs, including occasional travel to the USA.
- English language proficiency, including clear verbal communication and strong reading comprehension.
- Strong math skills and proficiency with Windows‑based computer systems, along with the ability to complete all required internal certification programs.
- Proven leadership and development skills, including the ability to motivate, guide, and support restaurant employees.
- Strong problem‑solving abilities, including identifying and resolving complex issues and applying new approaches when needed.
- Ability to apply knowledge and skills across a range of tasks, including more complex or technical responsibilities; may serve as a resource to others.
- Ability to understand guest needs, assess situations, and provide solutions to non‑routine requests.
- Ability to manage the restaurant budget and provide guidance for operating effectively within that budget.
- Strong teamwork orientation, with the ability to support team goals and contribute to a collaborative work environment.
Work Environment:
- Role requires availability to work evenings, weekends, and holidays.
- Primarily an indoor environment with occasional outdoor tasks.
- Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights.
- Experience frequent exposure to fluctuating temperatures in areas such as coolers, freezers, and cooking sections.
- Involves standing and walking for extended periods throughout the shift without frequent rest periods.
- Frequent movements such as bending, wiping, sweeping, mopping, wrapping, and squeezing.
- Regularly reaching overhead, forward, and underneath shelves, counters, tables, and kitchen equipment.
- Frequent squatting or stooping to access items on low shelves or the floor.
- Occasional use of stools or ladders to reach items stored on higher shelves.
- Occasional climbing required for roof inspections.
We know that success starts with a winning team of people who are fun, personable, positive, energetic, and eager to learn. Our team takes pride in what they do and who they are, delivering outstanding customer service with a great big smile. If this sounds like you and you’re excited to grow and improve, we’d love to talk to you about joining our team.
Benefits:
- Competitive salary and bonus program
- Comprehensive Group Benefits package including Life, AD&D, LTD, Critical Illness, Health, Dental, Vision and EAP
- Employee discounts at all Redberry-owned restaurants
- Employee meals
- Regular team-building employee events
- Career development and growth opportunities
Compensation:
Base salary range of CA $48,000-$60,000 per year plus bonus.
Diversity. Inclusion. Our restaurant guests come from all walks of life, and so do we. Creating an environment where everyone, from any background, can do their best work is at the heart of who we are.
Redberry is an equal opportunity employer committed to creating an inclusive and accessible workplace. Accommodation is available upon request throughout the recruitment process and employment. We welcome applications from all qualified candidates.
About Redberry Restaurants:
Founded in 2005, Redberry is one of Canada's largest QSR restaurant Franchisees. Redberry owns and operates 220-plus restaurants across the country under the BURGER KING®, Taco Bell, and Jersey Mike's Subs brands. Redberry is the acting Area Director for Jersey Mike’s Canada with plans to open 300 Jersey Mike’s restaurants across the country by 2034. Culturally, we’ve created an environment where our partners, brands, and team members can achieve the best versions of themselves. We pride ourselves on being architects of a different kind of restaurant company.
Learn more at www.redberry.ca.
Disclaimers:
This posting is for an existing vacancy within our organization. Redberry does not use AI to screen or select applicants.
Job Types: Full-time, Permanent
Pay: $44,000.00-$60,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Kelowna, BC V1X 7Y8: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have access to a vehicle
- This is a full time position. Are you legally able and willing to work 40 hours per week.
- How many years have you been a General Manager for with full restaurant responsibilites.
Education:
- Secondary School (required)
Experience:
- Quick service & fast food restaurant: 5 years (required)
- Restaurant management: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
