Company: TransForm Shared Service Organization
Location: On-site in Windsor, ON
Employment Type: Temporary, Full-time Paid Co-op until December 31, 2026
Hours of Work: 37.5 hours per week, Monday-Friday, 8:00am-4:00pm.
Pay Range: $21-$25 per hour
Benefits: Pension, Wellness Days, EAP and more. Visit our website for more details
Conditions: Current business reference checks, judicial matters police clearance, and immunization medical clearance
POSITION SUMMARY:
The Jr Support Analyst position is an entry level opportunity in healthcare technology. You will gain experience in supporting and maintaining different types of technical equipment and related software systems. This position has a focus on WOW (Workstation on Wheels) maintenance and also includes but is not limited to: installing, configuring, diagnosing, repairing, and upgrading all corporate hardware, equipment and any related software systems while ensuring their optimal performance.
WHAT YOU’LL DO:
- WOW device management activities; build, deployment of new equipment and maintenance. Accurately document instances of new hardware, repair, installation, and removal.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, software, peripheral devices, printing/scanning devices, and other accepted products and services.
- Responds and manages service tickets, following the incident management process as defined in the tech support dashboards.
- Records, tracks and documents progress on incidents in the Transform service management tool (ServiceNow) and ensures proper actions are taken through to final resolution.
- Ensures effective communication with customers for current state of incident resolution through effective communications using ServiceNow.
- Performs PC repairs, application troubleshooting, and images/configures/deploys new and repaired computers.
- First level responder for printer related issues before escalating to the printer management vendor.
- May include mobile device support (phones, tablets, portable devices) depending on work assignment
- E-waste recycling duties includes separating and documenting unwanted PC related parts and equipment as part of the evergreen program.
- Ensures all work areas meet housekeeping standards and are free from all safety hazards.
- Works cohesively as a team and escalates un-resolvable issues to the Support Analyst team or designated Senior Support Analyst.
- Required to perform other duties as assigned by IT department leadership.
MUST- HAVES:
- Enrolled in two (2) year Community College Diploma in Computer Science, Computer Networking, or related discipline
- Demonstrated knowledge of information technology and management information systems, modern electronic data processing theory, principles and practices, office automation and software applications
- Excellent communication skills – both verbal and written
- Proficient problem resolution and troubleshooting skills and aptitude
- Proficient technical and analytical skills
- Excellent customer service and personal interaction skills
- Experience working in a healthcare or business environment an asset.
OTHER CONDITIONS:
- Minimal exposure to disagreeable conditions typical of an office position: exposed to stress and pressure associated with multiple priorities and deadlines
- Must be able to travel within the Southwestern Ontario area, when required
- Must be able to work evenings and weekends, when required
ABOUT US:
TransForm Shared Service Organization, a non-profit, unique, innovative, results-driven organization founded by hospitals in the Erie St. Clair region. Our services include: clinical and business system application support, integration and development, information system infrastructure, information privacy, security, IT break fix, project management as well as other back-office support services. As a strategic solutions centre committed to exceptional service delivery, TransForm leads, innovates and supports health system transformation. If you are service-oriented, dedicated to exceeding performance expectations and interested in reaching your full potential, TransForm is for you! We welcome and appreciate your interest in our organization. Want to know more about TransForm? Visit our website
HOW TO APPLY:
- Please email a copy of your cover letter and resume to [email protected].
- Reference the job and where you found the job posting in the subject line of the email.
TransForm is committed to employment equity and welcomes diversity in the workplace. TransForm encourages applications from all qualified individuals including women, members of racialized communities, indigenous persons, immigrants & refugees, persons with disabilities, and persons of any sexual orientation, gender identity or gender expression. Upon request, accommodations for disabilities will be provided to support participation in all aspects of the recruitment process.
By applying to this position, you are confirming you possess a Canadian citizenship or a permanent resident status or work permit.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
TransForm is currently not accepting applications or solicitation from recruitment agencies. Thank you for your cooperation.
STAY CONNECTED TO US:
Follow us on LinkedIn, Facebook, Indeed and X for the latest job postings and news!
Pay: $21.00-$25.00 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Employee assistance program
- Wellness program
Work Location: In person
