The Opportunity
Northern Vision Development (NVD) is hiring a friendly, detail-oriented Front Desk Agent for the Best Western® Gold Rush Inn in downtown Whitehorse. Located on historic Main Street, the Gold Rush Inn is a well-known Yukon hospitality landmark offering the familiarity of a trusted brand with the warmth and character of a uniquely northern experience.
In this role, you’re the first and last impression - welcoming guests, handling reservations and payments accurately, and keeping the front desk running smoothly through busy shifts in a fast-paced hotel environment.
What Does Your Success Look Like?
- Guests feel genuinely welcomed and well-supported from check-in to check-out - resulting in strong reviews and repeat stays.
- Reservations, room assignments, and guest requests are handled accurately, preventing issues before they escalate.
- Cash, payments, and shift close-outs are accurate and compliant, with clear notes and clean handovers between shifts.
- Communication with housekeeping and maintenance is timely and precise, so rooms, repairs, and guest needs move quickly.
- You stay composed during peak arrivals/departures and high-volume periods, keeping service consistent and organized.
What You Bring To The Role
- 6 months of direct customer service experience; front desk/guest services experience is preferred).
- Guest service mindset – friendly, professional, and confident speaking with a wide range of guests.
- Accuracy & detail – comfortable with reservations, payment processing, and handling guest information.
- Communication skills – to communicate professionally and clearly with guests, colleagues, and management both in person and via phone and email.
- Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
- Comfortable working under pressure, particularly when handling guest inquiries, concerns, or complaints, while maintaining a calm and service-oriented approach.
- Reliability - dependable and punctual, with strong shift handover habits and consistent attendance.
What You’ll Love About Working Here
This role is a strong fit if you like people, enjoy being at the centre of operations, and take pride in delivering a smooth, welcoming experience. We offer:
- 2- weeks vacation pay, increasing at defined service milestones
- Gratuities
- Health coverage including extended health, dental, and vision
- Training and development
- Pathways for advancement; we prioritize promoting from within
- Preferred staff and friends and family rates across our hotel portfolio
- Preferred staff pricing at our restaurants
- Employee assistance and wellness program for you and your dependents
About NVD
Northern Vision Development is a majority First Nation-owned company based in the Yukon with a growing regional footprint. For more than two decades, we’ve built and operated hotels, restaurants, residential and commercial properties, seniors living communities, and mixed-use developments across the North.
We are operators and entrepreneurs at heart, locally present and performance-focused. We build strong businesses and lasting partnerships that strengthen our communities.
We are committed to building a diverse workforce that reflects the communities we serve. Joining NVD means becoming part of a team that takes ownership, works collaboratively, and helps shape how northern communities live, work, and gather.
Pay: $21.50 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
Experience:
- Front desk: 1 year (required)
Work Location: In person
