Job Description
What we are about:
Vos is a group of Canada’s leading Medical Aesthetics clinics with the goal of providing world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.
Our Vos core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY.
Vos is excited to expand its Patient Experience team to meet the growing demand for its award-winning clinic. Joining our clinic will provide the ideal candidate with the opportunity to be trained by our first-class Patient Experience team.
At Whistler Medical Aesthetics (part of the Vos collection), we pride ourselves on offering our dedicated clients a five-star luxury experience and care. As part of the WMA team, we offer the same dedication to our team members’ career development, advancement, and satisfaction.
What you are about:
You are a highly motivated, dynamic individual with a passion for people and the industry. The Patient Experience member has an uplifting attitude, a strong sense of self and is always looking to develop and grow both personally and professionally. You have a deep, caring, and composed attitude that is reflected in your work. You are obsessed with service excellence. If this description illustrates who you are, check out the hard and soft skills below, and let us know if you want to explore this opportunity.
Do you have what it takes?
· Previous reception, front of house or concierge experience (Required)
· Previous experience as MOA or in the Medical Aesthetics Industry
· Proficiency in Windows Office, Windows Publisher, EMR
· Retail Experience (beneficial)
· Outstanding communication and client rapport (Required)
· Possess a professional demeanour, polished and poised in appearance
· Strong Administrative skills
· Outgoing and welcoming persona
Responsibilities:
· Provide five-star holistic, ethical, and integral care to our dedicated patients, and be the welcoming face of the clinic.
· Manage the patient registration process, loyalty programs, and Patient management system.
· Billing and Invoice management.
· Maintain patient flow and wait for room management.
· Goods inwards and delivery.
· Effect the use of a variety of communication platforms and software.
· Work effectively both independently and in teams.
· Maintain patient privacy and confidentiality.
What you can expect from us:
Vos is committed to offering a family-focused environment based on equality and respect. More specifically, we respect our Team Members' points of differentiation and their need for development, and we respect each voice in the company. We believe that the most successful businesses are those that have a natural, not forced, “people first” culture and in turn, we place value on Team Member learning, career path development, and inclusiveness. As a primary focus in our selection process, we place a high value on attitude and self-awareness to ensure that our team is aligned and well-suited not only to be part of but also to further assist in living out our family-focused culture.
We offer competitive rates and industry incentives.
Extended benefits post probation
Generous staff treatments, procedures, and discounts
Job Type: Full-time
Job Type: Permanent
Pay: $25.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Front desk: 1 year (required)
- Med Spa: 1 year (preferred)
- Retail sales: 1 year (preferred)
Work Location: In person
