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Program Coordinator, Family Shelter (Full

YW Kitchener-Waterloo
Kitchener, ON

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Détails du poste

Temps plein | Contrat à durée déterminée

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Programme d'Aide aux Employés
Assurance Vie
Congé de maladie payé

Compétences

Utilisation d'un ordinateur
Certification RCR
Certificat de manipulateur d'aliments
ASIST
Baccalauréat
Certificat de premiers soins de base
Conduite de véhicule
Services à la personne
Travail social
Compétences en communication
Permis de conduire

Description complète du poste

Hours & Compensation

Temporary Full-Time, Non-Union position | 1 year contract
Hours: 37.5 per week + rotational on-call duties
Location: Family Shelter operates inside a hotel located in Waterloo Region.
Pay Rate: Band 2 | $53,864.11 - $60,624.53 pro-rated to hours worked + additional compensation for on-call hours
Benefits: Registered Pension Plan (4.5% Employer contribution) | Extended Health and Dental Benefits | Paid Sick Time | Accidental Death and Dismemberment (AD&D) | Life insurance | Employee Assistance Program

In this Role, you will contribute to the Community by ...

working collaboratively with other housing services and supports to assist families, single women, and gender diverse individuals (some who have mobility issues or compromised immune systems and are experiencing homelessness) to locate and secure, safe affordable housing and develop a plan for moving.

Key Responsibilities:
Family Shelter related:

Responds to request for services and processes intakes into motels. Completes required paperwork and data entry in accordance with policies and procedures
Refers Family Shelter clients for intake into a shelter within Waterloo Region for longer term stays and when more complex supports are required, where appropriate
Monitors Family Shelter stays and taxi usage associated, prepares and sends out monthly billings and ensures accurate payment is received. Prepares monthly revenue reports for submission to finance department
Purchases gift cards for distribution to Family Shelter clients, ensuring there is ample supply at all times and keeps record of returned receipts

Housing:

Assists with community housing applications, referrals to market rent housing support and other resources to assist in finding housing quickly

General:

Plans, delivers and coordinates, programming for families in offsite shelter locations that meets the individualized needs of the client (financial literacy, recreation, early childhood development etc.)
Ensures that entries into HIFIS database are up-to-date, accurate and makes changes as required
Orders transit fare cards from the city and distributes cards to clients
Adheres to regulations and requirements of the Regional Municipality of Waterloo, Family and Children’s Services, Correctional Services Canada, the Residential Tenancy Act, other relevant legislation and regulations, and YWKW policies and procedures
Ensures that external and organizational safety standards, policies and procedures are followed for the staff and clients
Works as part of a team, and participates in outreach networking, supervision, training/continuing education, program planning and consultation as appropriate

Please apply if you have ...

Experience in non-profit, social service, and/or health agencies
Ability to assess the needs of clients and to work directly with women and families who experience a variety of challenges
Conceptual and theoretical knowledge of mental health issues, violence against women, women in conflict with the law, youth and adolescents, crisis and suicide intervention, addictions, life-skills training, counseling techniques and group dynamics
Proficiency in the use of a personal computer and relevant software, including HIFIS
Ability to think independently, set priorities and resolve problems effectively and efficiently
Excellent verbal and written communication skills
Harm Reduction, Overdose Prevention and De-escalation training (asset)

Mandatory Qualifications

Undergraduate degree in social work or equivalent human services education
Valid driver’s license and access to a vehicle
Valid Vulnerable Sector Check documentation
Standard First Aid & CPR Level C certificate

About YWCA Canada and YWCA K-W

When you choose to work with the YWCA Kitchener-Waterloo you aren’t just joining an organization, you are joining a movement!

YWCA Canada is a secular, registered charity and the country’s oldest and largest women’s rights organization, driving change for over 150 years. The National Office strengthens the work of 29 independent local member associations across Canada by providing tools, training, national convening, and capacity-building. Through research, governance support, professional development, and advocacy coordination, YWCAs deliver impact in their communities while growing the collective power of the national movement focused on ending gender-based violence; advocating for affordable housing that meets the needs of women and gender-diverse people; challenging systemic barrier to economic equity; championing childcare and women’s well-being; empowering diverse young leaders; as well as informing and shaping the feminist future.

The YWCA Kitchener-Waterloo is committed to developing an organization that is reflective of and responsive to the diversity of Kitchener-Waterloo, in which all people are respected and valued. If you require accommodation throughout the hiring process we will work with you to meet your need.

previously posted:

2025-10-06

Company

YW Kitchener-Waterloo

Location

, Kitchener Ontario

Opening Date

Jun 09, 2026

Requirements

Type

Description

Status

ASIST

Applied Suicide Intervention Skills Training (ASIST)

Recommended

Standard First Aid & CPR Level-C

Required Before Job Starts

SFH

Safe Food Handling

Required Before Job Starts

UMAB

Understanding & Managing Aggressive Behaviour

Recommended

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