About Blackcreek Technologies
Blackcreek Technologies is a Managed Services Provider supporting small and mid-sized businesses with practical, reliable technology services. Our clients range from very small businesses to larger, multi-site organizations with more complex technology needs.
We help clients reduce risk, improve continuity, strengthen security, and get more value from their technology. As Blackcreek continues to grow, we are building a more defined team structure across Sales & Client Success, Customer Service, Operations, and Finance.
We are now hiring a Technical Sales & Business Development Lead. Internally, this role will operate as Blackcreek’s Sales & Client Success Lead, helping build a stronger, more consistent sales and client success function.
About the Role
This is a hands-on sales leadership role for someone who can sell, lead, and build.
As the Sales & Client Success Lead, you will help drive revenue growth, improve pipeline discipline, strengthen business development activity, and support a more proactive approach to client retention and expansion.
This is not a role where every sales system, marketing process, handoff, and reporting rhythm is already fully built. The right person will be comfortable creating structure while also moving opportunities forward. You will help build the sales process, improve lead quality, guide existing sales/client success resources, and work closely with technical and operational teams to ensure what is sold can be delivered well.
This role reports to the General Manager and works closely with Operations, Customer Service, Finance, and the vCIO function.
What You Will Do
In this role, you will help build and lead a stronger Sales & Client Success function while actively contributing to business development and revenue growth.
You will:
- Lead and participate directly in business development, including prospecting, qualifying opportunities, preparing proposals, following up, and closing new business.
- Provide leadership, coaching, accountability, and direction to the Sales & Client Success team, helping establish clear expectations, stronger sales habits, and more consistent performance as the function continues to mature.
- Build discipline around pipeline management, lead quality, sales cycle tracking, forecasting, and proposal follow-up.
- Help define and pursue ideal clients that fit Blackcreek’s service model, delivery capacity, and margin expectations.
- Guide and align existing sales and client success resources, including the vCIO function, toward clearer goals, stronger habits, and better visibility.
- Translate managed IT services, cybersecurity, service continuity, vCIO support, and technical solutions into clear business value for non-technical clients.
- Work closely with Operations, Customer Service, Finance, and the General Manager to ensure sales commitments are realistic, profitable, and deliverable.
- Use client feedback, account insights, and service trends to identify retention risks, expansion opportunities, and areas for improvement.
- Contribute to stronger sales messaging, lead generation, market positioning, and marketing direction as the sales function matures.
What You Bring
Required Experience
- Direct experience selling technical, complex, or service-based solutions to business clients.
- Experience with active business development, including prospecting, qualifying opportunities, following up, preparing proposals, and closing new business.
- Formal sales training, sales education, or structured sales development experience.
- A strong understanding of sales as a discipline, including pipeline management, qualification, forecasting, proposal development, follow-up, and account growth.
- Ability to explain technical or complex services in plain business language.
- Professional judgment and communication skills suited to working with business owners, executives, internal teams, and technical stakeholders.
- Comfort in a hands-on leadership role where you are both selling directly and helping build the sales function.
- Experience working across teams to align sales commitments with delivery capacity, pricing, scope, and margin expectations.
Preferred Experience
- Experience in managed IT services, MSP sales, cybersecurity, IT services, telecom, software, cloud services, or another technical services environment.
- Experience selling recurring revenue services, long-term contracts, renewals, or account expansion opportunities.
- Experience leading, coaching, or coordinating sales resources.
- Experience helping build or improve a sales process, CRM discipline, lead qualification process, or sales reporting structure.
- Exposure to marketing, lead generation, campaign support, market positioning, or sales messaging.
What Will Help You Succeed Here
You are likely a strong fit if you:
- Enjoy building structure, not just working inside an established sales machine.
- Can actively sell while also coaching and organizing others.
- Understand that the best deal is the right deal, with the right scope, price, margin, and delivery alignment.
- Can build trust with technical teams rather than treating operations as an obstacle.
- Are comfortable working in a growing business where systems are still being developed.
- Can balance revenue growth with client trust and delivery reality.
- Communicate clearly with both technical and non-technical audiences.
- Follow through consistently and bring discipline to sales activity.
Work Arrangement and Travel
- This role is based in Stratford, Ontario.
- The role is primarily in-office, with flexibility for hybrid work where appropriate and for client meetings.
- Local client travel will be required.
- Access to reliable transportation is required for client travel. Mileage is reimbursed.
- Candidates must be legally authorized to work in Canada.
Why Join Blackcreek
This is an opportunity to step into a meaningful sales leadership role at an important stage of growth and change.
You will have the opportunity to help shape how Blackcreek goes to market, how the sales function operates, how client value is communicated, and how growth is achieved sustainably.
For someone who enjoys technical sales, business development, team building, and practical process improvement, this role offers the chance to make a direct and visible impact.
To Apply
Please submit your resume and a brief note outlining your technical sales experience, business development background, and experience building or improving a sales process.
Blackcreek Technologies is committed to a respectful and inclusive hiring process. We welcome applications from qualified candidates with diverse backgrounds, experiences, and perspectives.
Pay: $110,000.00-$140,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
Work Location: In person
