At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident directed principles, fostering an environment that goes beyond meeting physical needs to truly enhance the well-being of our residents. We offer range of services, including senior living community operations. We enrich the lives of older adults through innovative care models and value-based care. Founded in rural Alberta, our commitment to care exceeds expectations – we are dedicated to creating a vibrant, inclusive, and compassionate environment for seniors and our employees. With a mission to build and operate person-directed communities, we value individuality, dignity, knowledge, hospitality.
Role Overview
The Assistant General Manager works collaboratively with the Care Partner Teams (residents, employees, peers, families, and volunteers) to provide person-directed services. In cooperation with the General Manager and corporate support, the Office Administrator has administrative authority, oversight, responsibility, and accountability for functions and activities supporting Care Partners
Key Objectives
The Assistant General Manager Care Partner will guide others and take responsibility to ensure the following:
- Support the General Manager to meet or exceed annual budget targets.
- Model and promote person-directed services that uphold appropriate choice, dignity, privacy, independence, individuality, and the organization’s Mission, Vision, Core Values, Eden Alternative philosophy, and Well-Being Strategies.
- Promote Care Partner satisfaction, participation, and team building in collaboration with the General Manager through professional communication, feedback processes, and proactive problem solving.
- Ensuring accuracy of payroll entries and resident monthly billing.
- Gathering and providing timely feedback with solutions to the General Manager.
- Answering phones, directing calls, greeting visitors, Residents and other Care Partners.
- Covering the General Manager role when required.
Key Accountabilities
- Providing Community information and touring potential residents.
- Executing leases for rental suites and all requirements relating to this.
- Ordering and maintaining inventory of office, nursing and housekeeping supplies.
- Maintaining and updating all files, these may include Resident, Employee Care Partners, suppliers, and emergency contact name and phone numbers.
- Processing invoices for Residents, delivering invoices and receiving payment for the rent due. Tracking monthly changes for each resident invoiced.
- Receiving and processing all incoming and outgoing mail for the Community.
- Maintaining and ensuring efficient and accurate payroll processing for each employee care partner.
- Process and maintain all requirements of benefit plan and payroll forms.
- Ensure the Emergency Management Plan is practiced and followed as required
- Apply the concern resolution process in a timely manner as required and respond to concerns/ issues and conduct appropriate investigations as they relate to care/services within the Community.
- Processing monthly petty cash and reconciliation.
- Maintain guest suite scheduling and invoicing.
- Reporting and tracking all required reports for Residents and the Employee Care Partners.
- Ensure care partners have access to required forms/documents.
- Identifies health, safety or maintenance issues, and reports as required.
- Maintain confidentiality of the Community including but not limited to accountability of all care partners.
- Manage and participate in after hours On- call process as required
- Performs other duties related to employee care partner role as assigned
Required Education
- Grade 12 Diploma or recognized equivalent is required.
- Degree or Diploma in Business Administration or similar
- Must be able to read, write and speak fluently in English.
Required Skills
- 2-5 years of leadership experience
- 2-5 years experience in using Microsoft Word, Excel, Outlook, Teams and Electronic payroll systems.
- Proven ability to effectively deal with difficult and/or crisis situations.
- Commitment to person directed care approaches.
- Patience, active listening skills, verbal and non-verbal communication skills.
- A sense of humor and respect for everyone you have contact with.
- Flexibility and a willingness to modify role duties for the overall good of the Community and the Residents.
- Demonstrates an awareness/knowledge of the importance of health and safety; accident and injury prevention; and adheres to safe work practices and procedures.
Additional Education and Skills
- Current familiarity with the Eden Alternative Philosophy and the Domains of Well-Being is preferred
- Additional education or training in; Prevention of resident abuse, customer service, infection control, MIP, dementia, WHIMIS.
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Why Join Our Team?
- Competitive compensation package
- Opportunity for personal and professional growth
- We provide an approach to care that supports the WHOLE person, that upholds their right to a life full of purpose, connection, empowerment, and possibility. (Read more about our philosophy https://www.edenalt.org/)
- Life, Health & Dental benefits*
- Health Spending Account *
- RRSP program with employer maximum percentage matching*
- Looking for a happy corporate culture! The term staff is not used here, we are Employee Care Partners!
- Entitlements may differ per community
Thank you for applying, only successful candidates will be contacted
