About the Role
We are seeking an experienced Office Operations Supervisor to oversee and coordinate administrative support functions within a centralized office environment supporting a high-volume, multi-location restaurant chain operation.
This role is responsible for ensuring accuracy, consistency, and efficiency across centralized office workflows supporting daily operations across multiple restaurant locations, including order processing, reporting, scheduling, and administrative coordination across multiple sales channels.
All responsibilities are performed in a centralized office setting and support multiple restaurant locations; this is not a front-line, in-store supervisory role. The Office Operations Supervisor reports to senior management and ownership and provides accurate operational reporting to support business decision-making across the organization.
The position involves using standard business and reporting systems to support administrative office operations across multiple locations, including point-of-sale and reporting tools used for routine administrative tasks such as order tracking, record keeping, and reporting across dine-in, delivery, online ordering, and catering activities.
The Office Operations Supervisor is responsible for maintaining accuracy of administrative records and reports used for management reporting. The role involves reviewing reports, identifying inconsistencies, and coordinating with relevant staff to resolve issues as part of standard office administrative processes.
This is a senior office administration position requiring strong experience in office supervision and structured administrative workflows in a fast-paced office environment.
Experience Requirements
Minimum 3–5 years of experience in office administration, supervisory, or administrative support coordination roles in a structured business environment.
Experience must include supervising or coordinating clerical or administrative staff performing duties such as data entry, record keeping, scheduling, reporting, and general office support functions.
Experience in restaurant, retail, or similar high-volume operational environments is considered an asset.
Experience (Required)
Candidates must have demonstrated hands-on experience using the following business operations systems in a daily work environment:
Point-of-sale systems (Square POS, Linga POS) and order management and delivery integration platforms (Deliverect, Chowly)
Restaurant or enterprise reporting systems (Oracle Micros Simphony, Brygid web online ordering system, OLO web ordering system, MarginEdge)
Experience must include use of these systems for operational tasks such as order processing, sales reconciliation, reporting, inventory tracking, and administrative coordination.
Proof of Experience
Applicants must provide verifiable evidence of experience, including:
- Reference letters (or professional recommendations) from previous employers confirming supervisory and system-related responsibilities
- Employment history demonstrating hands-on use of relevant business systems
- Detailed job descriptions outlining administrative and operational duties performed
Applications without verifiable experience will not be considered.
Education
Post-secondary education in Business Administration, Office Administration, Operations Management, Accounting, or a related field is preferred.
Equivalent extensive experience in administrative supervisory roles may also be considered.
Key Responsibilities
- Supervise and coordinate administrative and clerical support staff
- Assign and review work related to data entry, record keeping, scheduling, and reporting
- Ensure smooth operation of office workflows supporting restaurant operations
- Coordinate centralized administrative processes across multiple restaurant locations and sales channels
- Maintain accuracy of sales, order, and operational reporting data
- Support integration and proper use of POS and order management systems within administrative workflows
- Train staff on office procedures and system usage
- Resolve operational and administrative workflow issues
- Prepare and submit operational reports to management
- Establish work priorities and ensure administrative procedures are followed and deadlines are met
- Coordinate and evaluate office administrative procedures to ensure efficiency and accuracy
- Assist in the development and implementation of administrative workflows and procedures
- Assist in monitoring inventory levels and maintaining administrative controls related to office operations
What We Are Looking For
We are looking for a candidate with proven experience in supervising office and administrative support functions in a fast-paced operational environment, with direct hands-on experience using POS and integrated restaurant systems to support daily business operations.
Not a Fit For This Role
This role is not suitable for entry-level candidates, candidates without supervisory experience, or candidates without verifiable hands-on experience in administrative operations involving POS or similar business systems.
How to Apply
To apply for this position, please send your resume and supporting documentation to : [email protected]
Pay: $125,000.00-$130,000.00 per year
Benefits:
- Company pension
- Dental care
- Discounted or free food
- On-site parking
- Paid time off
- Store discount
Work Location: In person
