Branch Administrator - Full Time
Hatley Memorial Gardens | Victoria, BC
Date Posted: August 25, 2026
Salary: $45,000 - $55,000 per year
Make a Difference Where It Matters Most
At Hatley Memorial Gardens, we support families through some of life's most significant moments. Behind every exceptional customer experience is a dedicated professional ensuring that operations run smoothly, accurately, and compassionately.
We are looking for a motivated, detail-oriented Branch Administrator who is eager to learn, embrace new processes, and play an important role in driving operational excellence within our branch. This is more than an administrative position. It is an opportunity to become a trusted partner to the branch leadership team, influence how work gets done, and help create positive change that impacts both our team and the families we serve.
If you enjoy finding better ways of doing things, solving problems, learning new systems, and taking ownership of your work, we would love to hear from you.
Responsibilities:
As a Branch Administrator, you will be at the heart of our daily operations, helping ensure a seamless experience for both customers and team members. Your responsibilities will include:
- Delivering exceptional customer service with compassion, professionalism, and care.
- Serving as the first point of contact by answering phones and welcoming visitors.
- Coordinating and directing customer inquiries to the appropriate team members.
- Managing key administrative functions including accounts payable, payroll support, banking, data entry, and document management.
- Reviewing contracts and ensuring accurate processing within company systems.
- Supporting branch leaders by identifying opportunities to improve workflows, increase efficiency, and strengthen operational processes.
- Maintaining accurate records and ensuring compliance with company standards and procedures.
- Contributing to a culture of continuous improvement through adaptability, curiosity, and a willingness to learn.
The Impact You'll Have
Success in this role goes beyond completing administrative tasks.
You will help create meaningful experiences for families by ensuring information is accurate, processes are efficient, and team members have the support they need to serve our community with excellence. Your ability to learn, adapt, and improve the way work is done will directly contribute to the success of our branch and the exceptional service we provide.
This role is ideal for someone who wants to build a career, develop new skills, and have a genuine influence on how a business operates.
What We're Looking For:
- College diploma or equivalent combination of education and experience.
- Minimum two (2) years of office administration experience.
- Strong Microsoft Office skills, including Word, Excel, Outlook, and related applications.
- Experience working with multiple systems and managing detailed administrative processes.
Key Attributes
We're looking for someone who:
- Has a growth mindset and enjoys learning new processes and technology.
- Takes initiative and looks for opportunities to improve efficiency and effectiveness.
- Thrives in a fast-paced environment with competing priorities.
- Demonstrates exceptional attention to detail and accuracy.
- Is highly organized and capable of managing multiple responsibilities simultaneously.
- Builds positive relationships through strong communication and interpersonal skills.
- Works independently while contributing effectively as part of a team.
- Embodies Arbor Memorial's values of Compassion, Integrity, Trust, Teamwork, and Excellence.
Why Join Arbor Memorial?
At Arbor Memorial, you'll join an organization with a meaningful purpose, where your contributions are recognized and your growth is supported. We believe our people are our greatest strength and are committed to creating an environment where employees can learn, develop, and succeed.
Total Rewards Package
- Competitive salary
- Annual bonus opportunity
- Company pension plan
- Extended health and dental coverage
- Employee Assistance Program
- On-site parking
- Ongoing learning and development opportunities
- A supportive team environment focused on collaboration and continuous improvement
Apply Today
If you're a proactive professional who enjoys learning, improving processes, and making a meaningful impact every day, we encourage you to apply.
Please submit your resume and cover letter.
Job Type: Full-time
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
Education:
- Secondary School (preferred)
Location:
Work Location: In person
