We are excited to announce a new opportunity at Dockside Physiotherapy to fill a role in our admin team! We have a wonderful, supportive, fun, and caring environment and are looking to find someone who would be a great addition :)
Job Description:
As part of our administrative team, you will be a first point of contact for the clinic. You’ll keep lines of communication open with our other office administrator and members of our physiotherapy team to ensure everyone is in the loop about client bookings, cancellations/no shows, insurance claims, ICBC/WorkSafeBC paperwork, etc.
To be successful in this role, you should have a warm and welcoming approach to client interactions, as this is primarily a customer service role. You should comfortable with being able to problem solve and navigate occasionally challenging insurer and client situations, meet deadlines in a timely manner, and not be afraid to ask for help when needed. Multitasking is an essential skill for this position, as well as having the ability to be flexible with taking on new tasks/demands as they present themselves.
Ultimately, your duties and responsibilities are to ensure the front desk welcomes clients positively and you can execute all administrative tasks to the best of your ability.
Job Responsibilities:
- Greet and welcome patients as they arrive
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material present/stocked (e.g. pens, forms, business cards, and brochures)
- Provide basic and accurate information in-person and via phone/email
- Maintain contractual obligations with insurance companies including but not limited to WorkSafe, ICBC, and DND
- Be able to perform direct billing for patients (e.g. Blue Cross, Green Shield) and troubleshoot errors as they arise
- Process and file insurance statements
- Receive and process cheques from law offices and third-party sources
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Monitor inventory of office and medical supplies and ordering as needed.
- Update calendars and schedule appointments using Jane EMR
- Keep updated records of patient files using Jane EMR
- Monitoring accounts receivable to ensure outstanding balances are settled in a timely manner
- Perform other duties such as filing, photocopying, transcribing and faxing
- Delegate tasks to the other office admins as needed
Job Requirements:
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Ability to take direction
- Experience reconciling accounts receivable and handling delinquent accounts
- **Maintain patient confidentially at all times inside and outside of the clinic**
Added Bonus:
- Work experience in a clinical setting – e.g. physiotherapy, RMT, or a multidisciplinary clinic
- Certification in Administration/Office Clerk
- Experience using Jane EMR
Additional Info:
- Minimum level of education: High school diploma
- Health benefits are available after successfully completing the required 3 month probation period
- There will also be a wage increase after successfully completing the required 3 month probation period based on performance
- The wage and estimated schedule can be discussed during the interview process
Job Types: Permanent, Full-time
Pay: $22.00-$25.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Do you live in Victoria, BC, or in a nearby city/town?
Education:
- Secondary School (required)
Language:
