Sparkling Hill Resort & Spa is seeking a professional, motivated and organized Events Supervisor to join the Group Sales & Events team!
The Events Supervisor plays a key role in supporting the successful execution of group events, conferences, and in-house functions at Sparkling Hill Resort. This position is responsible for both pre-event preparation and on-the-day operational delivery, ensuring a seamless guest experience through strong attention to detail, clear communication, and operational awareness.
The role requires a highly organized, proactive, and detail-oriented individual who understands hotel operations and can confidently manage multiple priorities in a fast-paced environment. This position works closely with the Group Sales & Events team to ensure all events are executed accurately and in alignment with resort standards.
Responsibilities
- Oversee full event execution from setup through to breakdown, ensuring all functions are delivered to Sparkling Hill standards
- Serve as the on-site point of contact for all food and beverage service during events, in coordination with the Group Sales & Events team
- Ensure accurate execution of all Banquet Event Orders (BEOs), including dietary requirements, timelines, and operational instructions
- Ensure all dietary requirements are correctly communicated, recorded, and executed with kitchen and service teams
- Maintain awareness of buffet setups, menu execution, signage, and presentation standards
- Oversee cleanliness, hygiene, and presentation of all event spaces before, during, and after functions
- Ensure all event spaces, equipment, and storage areas are fully set, clean, and operational prior to guest arrival
- Coordinate with maintenance and support teams to resolve any deficiencies prior to event start
- Ensure Maestro menu descriptions, POS buttons, signage, and ordering systems are accurate and up to date
- Check buffet tables, coffee breaks, and receptions for accuracy, presentation, and consistency with BEOs
- Ensure all menus, signage, and POS materials reflect correct pricing and offerings
- Assist culinary and service teams with guest order coordination and service flow during events
- Assist with accurate end-of-event billing, including consumption tracking, staff hours, gratuity allocation, and reconciliation in Silverware or other systems
- Record and communicate staff hours worked and support labour tracking and forecasting needs
- Handle cash transactions, credit card processing, and room posting in accordance with resort policies
- Support accurate billing reconciliation of group folios and post-event financial reporting
- Assist with staff scheduling and labour forecasting based on event volumes and operational needs
- Track and report staff hours accurately for payroll and billing purposes
- Support supervision and training of banquet staff in alignment with Sparkling Hill brand standards
- Monitor banquet inventory levels and ensure timely ordering of supplies
- Maintain inventory records for banquet-specific items including glassware, cutlery, plates, linens, and small wares
- Ensure all required stock is available and prepared prior to events
- Anticipate operational needs and communicate requirements to ensure smooth event execution
- Attend and actively participate in BEO meetings, group resume meetings, and sales & operations briefings
- Ensure accurate communication of all event details across departments
- Identify and escalate discrepancies, risks, or operational concerns to the Group Sales & Events Manager
- Track timelines, deadlines, and logistical requirements to ensure events remain on schedule
- Act as the primary on-site contact for group clients when required
- Handle guest complaints professionally and escalate feedback appropriately for follow-up
- Collect and document post-event feedback to support continuous improvement
- Support execution of in-house events such as Oktoberfest Market, Christmas Market, New Year’s Eve, and other resort activations
- Assist with internal functions including onboarding events, staff meetings, and resort-wide programming
- During non-event periods, assist with general administrative duties and preparation of upcoming events
- Produce all pre-event materials including signage, menus, drink tickets, room drops, and related collateral
- Ensure all materials are accurate, complete, and delivered in advance to support seamless execution
- Maintain strong pre-event organization to ensure the team is fully prepared prior to group arrivals
- Print, organize, and prepare all documents required for weekly BEO and group resume meetings
- Maintain accurate and organized event documentation for operational use
- Support reporting of event execution outcomes and operational performance
- Maintain compliance with all resort policies, health & safety standards, and service procedures
- Report maintenance issues, safety hazards, or equipment concerns immediately
- Attend all scheduled meetings and contribute ideas for operational improvement
- Provide general administrative support to the Group Sales & Events Manager as required
- Perform other duties as assigned
Qualifications
- Experience in hotel operations, group sales, or a customer-focused hospitality environment, with exposure to high-volume inquiry management preferred
- Strong operational awareness of hotel or resort environments, with the ability to understand and apply practical constraints when developing client proposals and managing expectations
- Excellent communication skills, with a professional, polished, and client-focused approach
- High level of attention to detail
- Proven ability to manage multiple priorities, deadlines, and high volumes of inquiries in a fast-paced environment
- Strong organizational skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and standard administrative practices
- Proactive, detail-oriented, and solutions-focused mindset with the ability to take initiative and anticipate needs
- Friendly, professional, and service-driven attitude with a strong commitment to supporting both clients and internal teams
Please direct all applications (Resume & Cover Letter) to Ms. Rachel Charnock, Group Sales & Events Manager. Only candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Store discount
- Vision care
Ability to commute/relocate:
- Vernon, BC: reliably commute or plan to relocate before starting work (required)
Work Location: In person
