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Operator - Video Surveillance

Paladin Security
Burnaby, BC

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Détails du poste

Temps plein

Compétences

Communication avec la clientèle
Communication avec les clients
Prise de décisions
Rédaction de rapports
Surveillance et exploitation des systèmes de sécurité
Sécurité
Expérience en répartition
Compétences en communication
Radios bidirectionnelles

Description complète du poste

Operator - Video Surveillance

As an Operator, you will be responsible for monitoring live video feeds while based within our Operations Centre in Burnaby. The role requires quick decision-making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, and be confident and assertive to use verbal communication over a two-way radio to deter active crime.

Location: This role is fully office-based in our Operations Centre in Burnaby.

Shifts: We currently have 1 Full-Time Operator position open:

FT #1: Fri & Sat 0800–1600; Sun & Mon 1600–2359

Pay Rate: $25.00/ hour

REQUIREMENTS:

Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
Excellent situational awareness, judgement, and decision-making under pressure
Excellent written and verbal communication skills
Comfortable working independently in an Operations Centre environment
Comfortable with using security monitoring platforms and technology
Experience with Immix GF is considered an asset
Ability to notice and act on small details that could be crucial in preventing security breaches

RESPONSIBILITES:

Monitor live video feeds, alarms, and cameras across multiple client sites
Identify and assess security-related incidents in real time; follow intervention and escalation protocols
Utilize the "talkdown" system to communicate and deescalate the potentially threatening situations, maintaining confidence and authority
Act quickly and decisively when handling alarm events, taking appropriate action and close the events with right outcomes
Follow the set instructions for each site and ensure compliance with standard procedures
Log activities, mobile dispatches, and documents for all events; accurately document incidents, alarms and actions taken on reports for management and clients
Communicate with emergency responders and/or clients during critical events
Ensure that all necessary information is passed on to the next Operator or shift in a clear, concise, and accurate manner
Perform other duties as required to meet operational needs

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