20 meilleures offres (guest relations manager, vancouver, bc) (à pourvoir)

Regional Manager
Purebread Bakery —Vancouver, BC
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Receptionist (Casual) - The Waterford
Bria Communities —Delta, BC
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il y a 1 jour
Receptionist (Casual)
Bria Communities —Langley, BC
- 23,06 $ de l’heure
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Building Manager
Townline Group of Companies —Vancouver, BC
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Rosewood Hotel Georgia —Vancouver, BC
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Vancouver Aquarium —Vancouver, BC
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Generalist, Human Resources (21-Month Term)
Law Society of British Columbia —Vancouver, BC
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Marriott International, Inc —Vancouver, BC
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Full-time Guest Services Agent/Night Auditor
Hotel Blu Vancouver —Vancouver, BC
- De 24 $ à 26 $ de l’heure
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il y a 12 jours
Spa Receptionist
Rosewood Hotel Georgia —Vancouver, BC
- De 23 $ à 25 $ de l’heure
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Part-Time Reception Associate- OpenRoad Lexus Richmond
OpenRoad Auto Group —Richmond, BC
- De 19 $ à 21 $ de l’heure
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Verve Senior Living —Vancouver, BC
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OpenRoad Auto Group —Langley, BC
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Tim Hortons | Thakkar Group —Vancouver, BC
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Service Express Attendant
Marriott International, Inc —Vancouver, BC
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In-Room Dining - Minibar Attendant
Rosewood Hotel Georgia —Vancouver, BC
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Regional Manager

Purebread Bakery
Vancouver, BC

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Détails du poste

Temps plein
Il y a 1 jour

Compétences

Audit financier
Développement commercial
Gestion de projet
Gestion de budget
Leadership

Description complète du poste

Position Overview

The Regional Manager is the senior operational leader responsible for the overall financial performance, operational excellence, and people development across Purebread's Vancouver and Sea to Sky regions, with additional regions to follow as the brand expands.

The Regional Manager oversees the Sea to Sky Multi-Unit Leader (MUL) and directly leads the Vancouver Bakery Cafe Managers. This role is accountable for translating Purebread's strategic objectives into consistent execution across both regions, whether that's through the MUL or hands-on with cafe managers directly. It requires a highly analytical, people-focused leader who can operate at both the strategic regional level and the on-the-ground store level, balancing financial discipline with exceptional hospitality while building a bench of strong, accountable leaders underneath them.

The Regional Manager owns P&L performance across the full portfolio and is responsible for driving sustainable sales growth, optimizing labour and food costs, maintaining operational excellence, and building the leadership pipeline that will support Purebread's national expansion.

Core Pillars of Responsibility

PILLAR 1: Financial Leadership

Profit & Loss Accountability

Own the financial performance of both the Sea to Sky region (through the MUL) and the Vancouver region, ensuring each territory achieves or exceeds sales, labour, wastage, COGS, and profitability targets.
Analyze weekly and monthly financial reporting across both regions to identify trends, risks, and opportunities.
Partner with the MUL to develop and approve action plans for underperforming Sea to Sky locations; develop and execute action plans directly with Vancouver Bakery Cafe Managers.

Labour & Productivity Strategy

Set labour deployment standards across both regions to maximize productivity while maintaining service standards.
Coach the MUL on scheduling efficiencies, labour forecasting, overtime management, and staffing models for Sea to Sky; coach Vancouver Bakery Cafe Managers directly on the same.
Ensure labour investments align with sales volume and seasonal business fluctuations across both regions.

Cost Management

Monitor food wastage, inventory variance, purchasing practices, and controllable expenses across Sea to Sky and Vancouver.
Identify systemic operational inefficiencies and implement sustainable cost reduction initiatives without compromising product quality or guest experience.

Budget Planning

Own the annual budgeting and forecasting process for both regions.
Approve capital expenditures and ensure responsible use of company resources across the full portfolio.

PILLAR 2: Operational Excellence

Execution Consistency

Ensure operational standards, systems, and service expectations are consistently executed across every cafe in both regions.
Set and conduct the audit cadence for operational reviews; hold the MUL accountable for Sea to Sky results and Vancouver Bakery Cafe Managers accountable directly.

Retail & Production Alignment

Partner with the MUL, Vancouver Bakery Cafe Managers, and Production leadership to optimize product flow, inventory levels, merchandising execution, and sell-through across the full network.
Ensure production planning scales with growth and supports demand across both regions while minimizing waste.

Facilities & Asset Management

Oversee preventative maintenance programs and capital planning across all locations in both regions.
Prioritize equipment repairs, facility improvements, and operational readiness at a portfolio level to minimize business disruption.

New Initiative Execution

Lead rollout of new operating procedures, menu launches, technology initiatives, and company projects across the full portfolio, working through the MUL for Sea to Sky execution and directly with Vancouver Bakery Cafe Managers.

PILLAR 3: Leadership Development & Talent Management

People Development

Recruit, coach, mentor, and develop the Sea to Sky MUL into a high-performing regional business leader.
Directly recruit, coach, mentor, and develop Vancouver Bakery Cafe Managers.
Conduct regular one-on-ones, performance reviews, and development planning with the MUL and with each Vancouver Bakery Cafe Manager.
Build succession plans for the MUL position and for Bakery Cafe Manager roles across both regions, including a future Vancouver MUL as the region grows.

Performance Management

Hold the MUL accountable to measurable operational and financial objectives for Sea to Sky.
Hold Vancouver Bakery Cafe Managers directly accountable to the same standards.
Support the MUL and Vancouver Bakery Cafe Managers with employee relations, performance improvement plans, progressive discipline, and workplace investigations when required.

Culture Leadership

Foster a culture built on accountability, respect, continuous improvement, and operational excellence across both regions.
Promote collaboration and best-practice sharing between the Sea to Sky and Vancouver teams.

PILLAR 4: Guest Experience & Brand Excellence

Customer Experience

Ensure every cafe across both regions consistently delivers an exceptional Purebread guest experience.
Monitor customer feedback, online reviews, mystery shop results, and operational metrics across both regions to identify improvement opportunities.

Brand Standards

Protect and elevate the Purebread brand by ensuring excellence in merchandising, cleanliness, hospitality, food quality, presentation and atmosphere across every location in both regions.

Community Engagement

Support the MUL and Vancouver Bakery Cafe Managers in developing meaningful relationships within local communities to strengthen customer loyalty and brand awareness.

PILLAR 5: Strategic Leadership

Business Planning

Develop quarterly and annual business plans covering both Sea to Sky and Vancouver, aligned with company objectives.
Identify opportunities for revenue growth, operational efficiencies, and strategic partnerships across the full portfolio.

Cross-Functional Collaboration

Work closely with Production, Finance, Human Resources, Marketing, and Executive Leadership to ensure alignment across the business.
Act as the primary link between regional operations and Executive Leadership.

Data-Driven Decision Making

Utilize operational and financial reporting across both regions to make informed business decisions.

Key Performance Indicators

Portfolio-wide sales growth
COGS
Labour
Wastage
Inventory accuracy
Guest satisfaction scores
Employee retention
Management retention
Health & Safety compliance
Food Safety audit scores
Operational audit results
Achievement of regional and portfolio strategic initiatives

Leadership Expectations

Lead with integrity, humility, and accountability.
Develop people before solving problems for them.
Make data-driven decisions while remaining customer-focused.
Be highly visible across regions through regular site visits and MUL coaching.
Maintain a strong sense of urgency while fostering a positive and supportive work environment.
Model the behaviours and standards expected throughout the organization.

Schedule

Five (5) days per week
Minimum of 40 hours per week
Regular travel across all assigned regions
Availability to support evenings, weekends, holidays, and special events as business needs require

Pay: $75,000.00-$90,000.00 per year

Work Location: In person

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