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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : community manager (vancouver, bc)

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Manager, Donor Experience

Richmond Hospital Foundation
Richmond, BC

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Assurance Invalidité
Assurance Dentaire
Congés payés
Régime de retraite
Municipal pension plan
Assurance Vie

Compétences

Mandarin
Raiser's Edge
Cantonais
Logistique
Microsoft Office
Bases de données
Baccalauréat
Leadership
Compétences en communication
Gestion du temps

Description complète du poste

Who We Are

Our mission at Richmond Hospital Foundation is to inspire Joyful Giving. When people give to Richmond Hospital Foundation, they know that they will have a significant, positive impact on health care in our community - people helping people.

We serve as a catalyst for donors to achieve their philanthropic aspirations while driving transformational change in Richmond community health care. Inspiring joyful giving is at the heart of everything we do. It guides our fundraising philosophy—a lifetime of giving—and our commitment to building strong, trust-based relationships with our valued donors by clearly demonstrating the impact of their generosity.

What We Offer

We offer a full-time, permanent position with a competitive salary range of $75,000 to $85,000 per year, based on your skills, qualifications, and experience.

Our Total Compensation Package includes:

Comprehensive health benefits: Extended Health, Dental, Group Life Insurance, and Long-Term Disability coverage.
Municipal Pension Plan eligibility for long-term financial security.
Generous paid time off: 20 vacation days per year.
A positive, collaborative work culture where your contributions are valued.

You’ll be in a hybrid role, based in our Richmond office 2-3 days per week, joining a workplace known for its positive culture, collaborative spirit, and commitment to diversity and inclusion. If you thrive in a role where you can make a meaningful difference every day, work alongside passionate professionals, and contribute to transformational health care projects, we’d love to meet you.

The Opportunity

The Donor Relations Team designs and delivers intentional, donor-centred experiences that ensure donors feel appreciated, recognized, and deeply connected to the difference they make. A strong donor experience program expresses gratitude, honours donor intent, and demonstrates impact of their gift and accountability through meaningful, consistent, and personalized engagement.

We collaborate closely with colleagues across the Foundation to guide donors seamlessly from cultivation to solicitation to stewardship and back to solicitation. By leading with strategy, insight, and care, we create authentic moments that strengthen long-term relationships and elevate philanthropy’s role in advancing health care in Richmond.

With a new acute care tower approaching groundbreaking, this is an exciting time to join the team. The work we do today will shape donor experiences for years to come, ensuring supporters feel the impact and joy of their generosity as this transformational project comes to life.

Reporting to the Chief Donor Experience Officer, the Manager, Donor Experience plays an important role in shaping, delivering, and continuously improving the Foundation’s donor experience, stewardship, and recognition efforts. Working collaboratively within the Donor Relations team and across Philanthropy, Marketing & Communications, and Operations, this role ensures donors receive thoughtful, timely, and inspiring engagement aligned with the Foundation’s joyful brand.

The Manager provides leadership through strategy and execution, overseeing key donor experience initiatives and stewarding assigned donor segments. They bring strong judgement, creativity, and accountability to the design and delivery of stewardship plans, donor recognition, naming initiatives, and engagement activities.

This is a hands-on, highly relational role suited to an experienced professional who thrives in a collaborative environment. The ideal candidate brings genuine enthusiasm and a deep commitment to helping donors feel connected to the impact of their generosity.

Key Areas of Responsibility

Donor Experience Strategy & Stewardship Leadership

Contribute to the development and advancement of the Foundation’s donor experience and stewardship strategy.
Lead the planning and execution of donor experience initiatives across assigned donor segments.
Develop and implement personalized donor experience and stewardship plans that honour donor intent and preferences.
Ensure stewardship touchpoints are timely, meaningful, and aligned with Foundation standards and brand.
Identify opportunities to strengthen donor retention, deepen engagement, and enhance long-term relationships.
Monitor stewardship outcomes and recommend improvements informed by donor feedback, engagement trends, and organizational priorities.

Donor Recognition, Naming & Creative Stewardship

Lead key components of the Foundation’s donor recognition and naming program, ensuring commitments are fulfilled accurately, equitably, and on time.
Coordinate naming applications, approvals, recognition inventories, and recognition updates including signage, plaques, and donor walls.
Maintain clear documentation and tracking of recognition commitments and fulfilment.
Draft and guide high-quality donor-focused content including impact reports, donor updates, recognition moments, newsletters, scripts, and remarks.
Recommend thoughtful recognition approaches that align with donor intent and enhance the donor experience.
Coordinate celebration moments such as cheque presentations, unveilings, and donor milestones.

Donor Events, Engagement Activities & Tours

Lead the planning and delivery of donor engagement, recognition, and cultivation experiences such as tours, milestone celebrations, and intimate gatherings.
Manage event logistics, guest experience, materials, and follow‑up in collaboration with internal partners.
Work with Marketing & Communications on invitations, presentations, videos, and creative assets aligned with the joyful brand.
Identify new and innovative ways to steward donors and strengthen connections to impact.

Internal & External Relationships

Build strong, trust-based relationships with donors, clinical partners, volunteers, vendors, and colleagues.
Work closely with Philanthropy colleagues to understand donor motivations, preferences, and needs.
Represent the Donor Relations function with professionalism, warmth, and credibility.
Lead or support cross-functional projects that advance donor experience priorities.

Administration

Understands the Foundation’s key priorities and supports the execution of the annual Donor Relations plan within set budgets in partnership with the CDEO
Manage assigned budgets responsibly and track expenses.
Ensure accurate documentation, tracking, and reporting of donor experience activities within the donor database.
Use data and insights to inform planning, reporting, and continuous improvement.
Able to work independently and collaboratively, including outside regular business hours when required.

Qualifications & Experience

University degree or equivalent combination of education, training, and experience.
Minimum 6–8 years of progressive experience in donor relations, stewardship, fundraising, or relationship-focused roles.
Demonstrated experience leading donor experience or stewardship initiatives or portfolios.
Strong understanding of the donor journey and best practices in intentional, impact-focused stewardship.
Experience with donor recognition, naming programs, and donor events.
Proven ability to collaborate effectively with senior leaders and cross-functional teams.
Experience in health care or community-based philanthropy is an asset.
Experience with volunteers, committees, or boards is an asset.

Skills & Abilities

Exceptional written and verbal communication skills; able to craft warm, compelling, donor-centred content.
Strong judgement, discretion, and comfort managing sensitive information.
Strategic and analytical thinking combined with a hands-on approach to execution.
Strong planning, organizational, and time-management skills.
Ability to influence, guide, and lead through collaboration rather than formal authority.
Proficiency with donor databases (Raiser’s Edge or similar), digital tools, and Microsoft Office Suite.
Ability to manage multiple priorities in a fast-paced, resource-constrained environment.
Fluency in Mandarin or Cantonese (written and verbal) is not required but is considered an asset.

How To Apply

If you would like to be part of this dynamic organization, and have the expertise, education and experience outlined above, please submit your Cover Letter and Resume to Indeed by June 1, 2026. We truly appreciate all applicants' interest and will contact those being considered for the position.

https://www.richmondhospitalfoundation.com/

Pay: $75,000.00-$85,000.00 per year

Benefits:

Company pension
Disability insurance
Extended health care
Life insurance
Paid time off

Work Location: Hybrid remote in Richmond, BC V6X 1A2

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