Company Overview
The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, Campbell River, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford, Hope), to the Sunshine Coast (Gibsons, Sechelt, Halfmoon Bay, Powell River).
Position Overview
As an experienced Night Auditor & Laundry Attendant, you understand the importance of accuracy, accountability, and maintaining a professional presence during overnight operations. You take pride in closing out the day with precision while ensuring late-arriving guests receive a seamless and welcoming experience. Working independently, you are responsible for completing nightly audit procedures, assisting guests, and performing laundry duties to ensure linens and towels are cleaned, folded, organized, and ready for daily operations.
Our Night Auditors & Laundry Attendants have exposure to Evergreen’s regional management and may have opportunities to take on increased responsibility or transfer to other properties based on performance and interest.
Responsibilities
Front Desk & Guest Services
- Greet and assist guests during overnight hours in a professional and welcoming manner
- Process late check-ins and early departures
- Respond to guest inquiries, concerns, and emergencies
- Handle reservations, modifications, and cancellations
- Monitor property security and ensure a safe environment
Night Audit & Financial Responsibilities
- Complete end-of-day accounting procedures and close the business day in the PMS
- Reconcile room revenue, payments, and daily transactions
- Balance cash drawers and prepare deposits
- Generate and distribute daily financial and operational reports
- Verify accuracy of rate codes, postings, and tax calculations
- Identify and resolve discrepancies in guest folios
Operational Duties
- Conduct property walk-throughs to ensure cleanliness and security
- Support laundry and housekeeping operations, including running laundry cycles, folding linens, and re-stocking housekeeping supplies
- Prepare the front desk and reports for the morning team
- Maintain organized records and documentation
Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.
Skills and qualifications
- Previous hotel front desk or customer service experience preferred
- Experience with hotel PMS systems (e.g., Cloudbeds, Roomkey, etc.) is an asset
- Strong attention to detail and numerical accuracy
- Comfortable working independently overnight
- Excellent communication and problem-solving skills
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Benefits:
- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Relocation assistance
Work Location: In person
