For over 50 years, the Bamfield Marine Sciences Centre (BMSC) has supported education and research on the west coast of Vancouver Island. Our mission is to inspire transformational relationships with the ocean through science. BMSC delivers immersive, hands-on learning experiences for students of all ages, supported by access to rich coastal ecosystems and strong partnerships with the Huu-ay-aht First Nations.
Position Overview
This is a regular, full-time position. Reporting to the Manager, Finance & Administration, the Front Desk Administrator performs many functions related to guest services administration, financial management, organizational governance support, and retail operations. The position holder is often the first person to greet students, clients, and newcomers to BMSC. The position is central to the process and efficiency of our organization. We are a small organization and all staff work collaboratively, including participating in strategic initiatives that enhance community engagement and partnerships for the BMSC as well as supporting clients.
Key Roles and Responsibilities:
Front Desk Operations and Services:
- Greet and welcome guests in a friendly and professional manner.
- Check-in and check-out guests, ensuring accurate information is recorded.
- Manage property management software systems.
- Assist guests with inquiries and provide information about BMSC facilities and services.
- Handle guest complaints or concerns, escalating to management when necessary.
- Answer phone calls, take messages, and redirect calls as necessary.
- Assist in the general administration and guest services of the main office.
- Maintain the cleanliness and organization of the front desk area.
- Order supplies and manage inventory.
Financial and Accounting Functions:
- Process payments and maintain accurate records of transactions.
- Invoice clients and manage accounts receivable.
- Follow up with customer payments and accounts.
- Perform bookkeeping tasks using QuickBooks Online.
- Maintain accurate financial records and support financial reporting.
- Process gift shop sales transactions and manage sales inventory.
Administrative and Governance Support:
- Schedule and coordinate meetings and assist in organizing governance activities consistent with registered charities.
- Maintain company records and perform data entry tasks.
Required Qualifications:
· Completion of secondary school is required. A post-secondary diploma in business administration, accounting, or a related field is an asset.
· A minimum of 6 months previous experience in an administrative role, guest services, bookkeeping, or retail management is required.
- Proficient with Microsoft Office Suite (Windows, Excel, Word, Outlook).
- Experience with QuickBooks Online or similar accounting software.
- Experience with property management software systems.
- Strong attention to detail and problem-solving abilities.
- Motivated and able to work independently with minimal supervision.
- Ability to manage multiple responsibilities and prioritize tasks effectively.
- Customer service oriented with a professional demeanor.
- Basic bookkeeping and financial management skills.
To Apply:
Applications, including CV and Cover Letter, can be sent to BMSC Human Resources at: [email protected].
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Paid time off
Work Location: In person
