Join our Team! Nova Truck Centers, a division of Nova Enterprises, is seeking a full-time Service Advisor for our heavy truck dealership and service centre location in Truro. You'll have the opportunity to earn individual and team bonuses based on performance. If you are proactive, professional, and focused on customer service, apply today!
Position Profile:
The Service Advisor is responsible for customer relations, scheduling repair appointments, recording the condition of vehicles and completing write ups indicating the type of work needed.
Hours: Full-time, day shifts, 40 hours per week. Monday-Friday
Responsibilities:
- Schedule work into the shop via telephone and customer direct contact, record the condition of the vehicle, and complete write up indicating the type of work needed based on initial Standard Repair Times.
- Interact with customers as dictated by day-to-day business; this includes calling customers to solicit work if schedule slows and dealing with customer complaints as they arise.
- Review parts that are ordered in and schedule the trucks in to have the parts installed, on a daily basis.
- Review and close repair orders daily.
- Post cash sales and process invoices.
- Help the department reach its profit goals (with opportunity for individual and team bonuses)
- Check for recalls and determine appropriate payment type.
- Follow up with customers on purchase order/Invoice/documentation issues.
- Review warranty status prior to creation of repair order
- Fill in for other employees if required.
Requirements:
- Previous experience in a service department of an auto or truck dealership preferable.
- Proven customer service skills including the ability to deal with customers on their issues with service or parts.
- Demonstrated problem-solving and analytical skills.
- Proven computer knowledge; ability to learn in house programs; MS Excel skills are a requirement.
- Strong English-language listening and verbal communication skills are required.
- Must possess the ability to make independent decisions when circumstances warrant.
- The ability to deal professionally and tactfully with supervisors, co-workers, customers, and vendors, even under pressure.
- Willingness to pursue self-development courses applicable to the job.
About Us:
Nova Truck Centres is a division of Nova Enterprises Limited, which operates Freightliner, Western Star, and Thomas Built Buses dealerships, with six locations in Nova Scotia and Newfoundland. Recognized as an Employer of Choice by the Trucking Human Resource Sector Council Atlantic, we are a dynamic company within a competitive market.
Nova Enterprises Limited is committed to providing an inclusive and accessible recruitment and employment experience. We provide accommodations during the hiring process and for employees in accordance with the Canadian Human Rights Act and applicable provincial human-rights legislation. Applicants are encouraged to advise us of any accommodations they may require. We will work collaboratively to meet accommodation needs up to the point of undue hardship.
We thank all applicants for their interest, but only those selected for an interview will be contacted. No phonecalls please.
Job Type: Full-time
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Will you be able to reliably commute from your residence to our location in Truro for this job?
- Have you been convicted of a criminal offence for which a pardon (record suspension) has not been granted? If yes, you may be asked to provide additional information. Criminal convictions are assessed individually, taking into account the nature of the position, the circumstances of the offence, and any other relevant factors. Depending on the circumstances, convictions may not automatically exclude an applicant from consideration.
Experience:
- customer service: 1 year (preferred)
Work Location: In person
