Job description
Summary
The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.
Responsibilities and Tasks
Customer Service
· Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
· Performs customer vehicle tire maintenance and tire repairs, as requested.
· Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
· Draws attention to additional work required on customer’s vehicle.
· Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
· Liaises with Service Advisors/Auto Parts Associates in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
· Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
· Provides quality workmanship to meet or exceed industry standards.
· Ensures that an unsafe vehicle is reported to management and vehicle owner.
· Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
· Retains used parts for the customer on request.
· May be asked to work weekends during busy times.
Operations
· Removes, installs, rotates and balances tires.
· Performs Registered Imported Vehicles (RIV) inspections.
· Services transmission.
· Maintains neatness/cleanliness of bays through regular inspections.
· Maintains company and personally-owned equipment and tools, as required.
· Is respectful of all shop tools and equipment.
· Participates in meetings and all training as required and listens to feedback to improve their own abilities.
· Complies with company, store and Automotive Service Centre policies.
· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
· Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
· Assembly of store products (bike, BBQs, trailers etc.)
· Assist in warehouse and in auto department where needed
· Completes other tasks, as required.
Requirements
· Knowledge of current automobile technology.
· Valid driver’s license for province of employment.
· Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset.
· Ability to work effectively with computerized systems.
· Good working knowledge of CoStar is considered an asset.
· Basic math skills.
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Benefits:
Work Location: In person
