We are looking to add a Service Writer – Equipment Repair to our growing Summit Truck & Equipment Repair team in Trail, BC. As a Sutherland Group company, Summit values more than simply providing industry-renowned services to our clients. We put the happiness, success, and growth of our team members and community first. Join us in our commitment to elevate and innovate in the Heavy-Duty Repair industry.
As the Service Writer – Equipment Repair, you are responsible for coordinating shop repair administration, work orders, and parts support to maximize technician productivity, maintain accurate documentation, and deliver exceptional customer service. This role serves as a key liaison between customers, technicians, the Service Manager, and the parts department, ensuring efficient workflow coordination, timely communication, accurate billing documentation, inventory support, and compliance with company health and safety standards.
WHY THE KOOTENAYS?
- Nestled in the heart of British Columbia, the Kootenays offer an exceptional quality of life where breathtaking mountain scenery meets vibrant communities and endless outdoor adventure.
- Whether you enjoy hiking, skiing, mountain biking, fishing, paddling, or simply spending time in nature, the Kootenays provide year-round recreational opportunities.
- With affordable communities, excellent schools, and a welcoming lifestyle, it's an ideal place to build both a rewarding career and a fulfilling life.
- The region is home to diverse and welcoming communities including Nelson, Castlegar, Trail, Salmo, and Fruitvale - offering everything from vibrant city energy to the charm of small mountain towns.
- Nearby Christina Lake, known for some of the warmest tree-lined waters in Canada, offers boating, beaches, fishing, and stunning scenery - making it one of the most desirable places to live in the region
KEY RESPONSIBILITIES
- Open, maintain, and close repair work orders.
- Coordinate repair progress with the Service Manager.
- Communicate any changes to repair schedules or work scope.
- Support the parts department during busy periods by assisting customers at the parts counter.
- Assist with receiving, stocking, and organizing inventory.
- Maintain warehouse cleanliness and organization.
- Verify labour, parts, and service documentation for accuracy.
- Monitor work order status and assist with workflow coordination.
- Ensure documentation is complete for billing.
- Support technicians with administrative requirements.
- Maintain accurate records and reports.
- Follow company Health & Safety procedures.
REQUIRED QUALIFICATIONS & SKILLS
- Minimum Grade 12 High School Diploma.
- College certificate or additional courses would be an asset.
- Basic understanding of heavy-duty equipment and mechanical fundamentals.
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Strong customer relationship skills, including listening and the ability to communicate effectively.
- Problem solving and critical thinking skills.
- Strong organizational skills and detail orientation.
- Flexibility and openness to change; ability to take on special tasks as needed.
- Results orientation, accountable and conscientious.
- Ability to work independently or within a team.
- Capable of demonstrating quality service and high-volume success.
- Valid Class 5 Driver's Licence.
POSITION BENEFITS
- Wage is $23-27 per hour, depending on experience
- Monday to Friday schedule
- Consistent, steady work in a professional and respectful environment. As a member of the Sutherland Group, we are proud to be able to serve not only our loyal clients, but our partner companies as well, guaranteeing work for our industry-leading teams.
SUTHERLAND GROUP BENEFITS
Summit is a proud member of the Sutherland Group of Companies. It is our great pleasure to extend the following benefits to all Sutherland Group team members:
- Pension Program with Sutherland Group matching contributions up to 100%
- Extended health benefits program through a cost shared benefits plan
- Confidential Employee Family Assistance Program
- Health & Safety Policy & Programs
JOIN THE TEAM
If you think there's a fit, we look forward to meeting you and thank you in advance for your application.
Visit our website to learn more about The Sutherland Group (https://thesutherland.group/join-our-team/)
Different perspectives build better teams. We're committed to fair, inclusive hiring and a workplace where everyone belongs. We are committed to ethical conduct, legal compliance, and fair employment practices in everything we do.
ABOUT SUMMIT TRUCK AND EQUIPMENT REPAIR
Summit Truck and Equipment Repair offers heavy equipment and commercial transport repair based in Salmo, British Columbia. Offering mobile services, welding and fabrication and full stocked parts and tire department, Summit has been a trusted heavy industry repair partner serving the West Kootenays for over 25 years.
A SUTHERLAND GROUP COMPANY
The Sutherland Group of Companies is a specialized integrated network of heavy industry experts, with an offering that extends from equipment and logistics through to people and safety, in service of high-performing customers in the civil, forestry, transportation, and marine industries in search of complex supply chain solutions.
For nearly 30 years, we have worked to position The Sutherland Group as a heavy industry leader, not only with our partners, but from within. We are proud to prioritize the success of our team members by offering a diversified workplace, competitive compensation plans, benefits, training, and ongoing growth opportunities.
The Sutherland Group of Companies is an equal opportunity employer. We are committed in hiring a diverse workforce and ensuring equity, diversity and inclusivity in the workplace. We encourage applications from any protected basis such as persons with disabilities, women, LGBTQ2S+ persons, Indigenous/Aboriginal People of North America and any other basis under applicable law.
If you require any accommodations at any point during the recruiting process, please contact our Human Resources team at 778-754-4021.
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