About Kalum Kabs
Kalum Kabs Ltd. has been proudly serving Northwest British Columbia since 1966. We provide taxi, shuttle, airport transfer, industrial transportation, and wheelchair-accessible transportation services throughout Terrace, Thornhill, Kitimat, Haisla Nation, Smithers, and surrounding communities.
As we continue to grow and modernize our operations, we are seeking an Operations & Fleet Manager to lead our day-to-day transportation operations and support our team of professional drivers.
Position Summary
The Operations & Fleet Manager is responsible for the overall management of drivers, fleet operations, customer service, and operational performance.
This position will supervise the Operations Coordinator and work closely with ownership to ensure safe, reliable, and efficient transportation services across all service areas.
The successful candidate will be expected to take ownership of daily operations, resolve issues independently, and provide leadership to the team while maintaining high service standards.
Key ResponsibilitiesDriver Management
- Recruit, onboard, train, and mentor drivers
- Create and manage driver schedules
- Manage driver performance and attendance
- Conduct disciplinary meetings and terminations when required
- Ensure adequate staffing levels across all shifts
Fleet Operations
- Oversee fleet availability and utilization
- Ensure vehicle inspections and maintenance programs are followed
- Work with the Operations Coordinator to manage maintenance scheduling and repairs
- Monitor vehicle downtime and operational efficiency
- Coordinate with vendors and service providers
Operations Management
- Handle customer complaints and service escalations
- Ensure compliance with company policies and transportation regulations
- Monitor operational KPIs and service performance
- Investigate incidents and implement corrective actions
- Support continuous improvement initiatives
Leadership
- Supervise and support the Operations Coordinator
- Foster a culture of accountability, professionalism, and teamwork
- Conduct regular team meetings and performance reviews
- Report operational performance and key issues to ownership
Compliance & Safety
- Support compliance with transportation regulations and company policies
- Ensure driver documentation and records are maintained
- Promote safe work practices and operational excellence
After-Hours Support
Kalum Kabs operates 24 hours a day, 7 days a week.
While this position follows regular business hours, the successful candidate must be available by phone after hours to support operational emergencies, staffing issues, vehicle incidents, customer escalations, and other urgent matters that impact service delivery.
QualificationsRequired
- Minimum 3 years of supervisory or management experience
- Strong leadership and people management skills
- Experience with employee scheduling and workforce planning
- Excellent communication and conflict-resolution abilities
- Strong organizational and problem-solving skills
- Proficiency with Microsoft Office and business software systems
- Valid Class 5 Driver's Licence
Preferred
- Transportation, logistics, fleet, taxi, shuttle, or service industry experience
- Experience managing a mobile workforce
- Knowledge of vehicle maintenance programs
- Experience with Fleetio, Samsara, TaxiCaller, Microsoft 365, or similar platforms
- Understanding of transportation regulations and compliance requirements
What We Offer
- Competitive salary
- Paid vacation
- Growth opportunities within a growing regional transportation company
- Supportive ownership team
- Opportunity to make a meaningful impact on the future of transportation in Northwest BC
Apply Today
If you are a hands-on leader who enjoys managing people, solving problems, and driving operational excellence, we would like to hear from you.
Please submit your resume and a brief cover letter outlining your relevant experience.
Kalum Kabs Ltd.
Serving Northwest BC Since 1966
"Driving Northwest Forward"
Pay: $75,000.00-$85,000.00 per year
Benefits:
- On-site parking
- Paid time off
Work Location: In person
