2 meilleures offres (front office manager, swift current, sk) (à pourvoir)

Guest Services Manager
Hurst Hospitality Inc. —Swift Current, SK
- Temps plein
- Vente
- Anglais
- Recherche
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
il y a 4 jours
Night Audit - Part time
Comfort Inn Swift Current —Swift Current, SK
- Temps partiel
- Hôtel
- Caisse
- Réception
Postuler rapidement
11 h

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Guest Services Manager
Hurst Hospitality Inc. —Swift Current, SK
Ensure security of cash, credit card and keys and facilitate timely pick up/delivery of cash in line with Company policy. Supervise the Guest Service Agents.
Postuler rapidement
il y a 4 jours
Front Desk Agent
Hurst Hospitality Inc. —Swift Current, SK
Promptly answer the telephone using positive and clear communication. Reporting to the Front desk Manager, the Front Desk Agent is responsible for greeting and…
De 16,00 $ à 16,50 $ de l’heure
Postuler rapidement
il y a 10 jours

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Rider Tool —Oshawa, ON
Manage front desk operations, greeting visitors, answering inquiries and directing calls with professionalism and courtesy.
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Director Front Office
DoubleTree by Hilton Toronto Downtown —Toronto, ON
College diploma or university degree from Hospitality related program would be an asset. Must have strong leadership qualities to handle any situation that may…
De 75 000 $ à 85 000 $ par an
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Guest Services Manager

Hurst Hospitality Inc.
Swift Current, SK

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Détails du poste

Permanent | Temps plein
Il y a 4 jours

Avantages

Réductions Tarifaires
Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Invalidité
Assurance Dentaire
Régime de retraite
Assurance Vision

Compétences

Expérience en hôtellerie et hébergement
Vente
Audit de nuit
Anglais
Recherche
Traitement des plaintes
Recrutement
Expérience en services aux clients d'hôtel
Orientation axée sur le service à la clientèle
Réception
Conduite des entretiens
Compétences en informatique
Service aux visiteurs
OPERA
Manipulation d'argent
Procédures opératoires normalisées (PON)
Résolution des problèmes de la clientèle
Motivation d'équipe
Coordination d'équipe
Évaluation du rendement

Description complète du poste

Reporting to the General Manager, the Guest Services Manager is responsible for the development of a motivated, organized, and empowered Guest Services team to provide the level of service, professional work standards and guest care required by brand standards and contribute to the overall profitability of the property. This position is located at our Holiday Inn Express & Suites located Swift Current, SK.

MAIN DUTIES:
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
2. Respond to guest’s special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents. Proactively guide and monitor the achievement of standards and empower individual team members to achieve professional work standards, exceptional guest care and contribution to revenue goals
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Ensure all Guest Services team members are skilled in the use of the computer system in accordance with laid down procedures.
7. Ensure the accurate running/checking of computer reports by night audit and day staff to achieve timely submission of figures to the General Manager.
8. Ensure total hospitality is displayed by every member of the team with proactive selling of property facilities, special Company promotions and local facilities.
9. Ensure security of cash, credit card and keys and facilitate timely pick up/delivery of cash in line with Company policy.
10. Ensure accuracy of all guest billing with adherence to the Credit Policy and responding promptly to any questions from the corporate office.
11. Ensure the phone is answered promptly and pleasantly
12. Ensure professional and systematic implementation of procedures relating to group bookings in accordance with company policy and Yield Management targets, maintaining effective communication with the Sales team as appropriate.

SKILLS, ABILITIES AND QUALIFICATIONS:

Previous Guest Services Manager or Front desk Supervisor experience in a branded hotel
Being able to legally work in Canada (No LMIA available)
Must have the ability to communicate in English.
In depth knowledge of PMS systems, previous Opera experience an asset
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Being a great leader and team motivator.

Thank you for your interest. Only those who are selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company pension
Dental care
Disability insurance
Extended health care
RRSP match
Store discount
Vision care

Experience:

Hotel front desk supervision: 1 year (required)

Work Location: In person

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front office manager emplois - swift current, sk

Guest Services Manager

Night Audit - Part time

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